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Red Hat Bugzilla – Attachment 1475171 Details for
Bug 1575265
Printer prints nothing
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updated troubleshoot
troubleshoot2.txt (text/plain), 32.33 KB, created by
marcikova.m91
on 2018-08-11 06:07:11 UTC
(
hide
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Description:
updated troubleshoot
Filename:
MIME Type:
Creator:
marcikova.m91
Created:
2018-08-11 06:07:11 UTC
Size:
32.33 KB
patch
obsolete
>Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f71fd399ef0>): >{'cups_connection_failure': False} >Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f71fd399e80>): >{'cups_dest': <cups.Dest Samsung_SCX-3400_Series>, > 'cups_instance': None, > 'cups_queue': 'Samsung_SCX-3400_Series', > 'cups_queue_listed': True} >Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f71fd399e48>): >{'cups_device_uri_scheme': 'usb', > 'cups_printer_dict': {'device-uri': 'usb://Samsung/SCX-3400%20Series?serial=Z6TXB8KD6E0157X&interface=1', > 'printer-info': 'Samsung SCX-3400 Series', > 'printer-is-shared': False, > 'printer-location': '', > 'printer-make-and-model': 'Samsung SCX-4200, SpliX ' > '2.0.0 (OpenPrinting LSB 3.2)', > 'printer-state': 3, > 'printer-state-message': '', > 'printer-state-reasons': ['none'], > 'printer-type': 2109524, > 'printer-uri-supported': 'ipp://localhost/printers/Samsung_SCX-3400_Series'}, > 'cups_printer_remote': False, > 'is_cups_class': False, > 'local_cups_queue_attributes': {'charset-configured': 'utf-8', > 'charset-supported': ['us-ascii', 'utf-8'], > 'color-supported': False, > 'compression-supported': ['none', 'gzip'], > 'copies-default': 1, > 'copies-supported': (1, 9999), > 'cups-version': '2.2.6', > 'device-uri': 'usb://Samsung/SCX-3400%20Series?serial=Z6TXB8KD6E0157X&interface=1', > 'document-format-default': 'application/octet-stream', > 'document-format-supported': ['application/octet-stream', > 'application/pdf', > 'application/postscript', > 'application/vnd.adobe-reader-postscript', > 'application/vnd.cups-pdf', > 'application/vnd.cups-pdf-banner', > 'application/vnd.cups-postscript', > 'application/vnd.cups-raster', > 'application/vnd.cups-raw', > 'application/x-cshell', > 'application/x-csource', > 'application/x-perl', > 'application/x-shell', > 'image/gif', > 'image/jpeg', > 'image/png', > 'image/pwg-raster', > 'image/tiff', > 'image/urf', > 'image/x-bitmap', > 'image/x-photocd', > 'image/x-portable-anymap', > 'image/x-portable-bitmap', > 'image/x-portable-graymap', > 'image/x-portable-pixmap', > 'image/x-sgi-rgb', > 'image/x-sun-raster', > 'image/x-xbitmap', > 'image/x-xpixmap', > 'image/x-xwindowdump', > 'text/css', > 'text/html', > 'text/plain'], > 'finishings-default': 3, > 'finishings-supported': [3], > 'generated-natural-language-supported': ['cs-cz'], > 'ipp-features-supported': ['subscription-object'], > 'ipp-versions-supported': ['1.0', > '1.1', > '2.0', > '2.1'], > 'ippget-event-life': 15, > 'job-cancel-after-default': 10800, > 'job-cancel-after-supported': (0, 2147483647), > 'job-creation-attributes-supported': ['copies', > 'finishings', > 'ipp-attribute-fidelity', > 'job-hold-until', > 'job-name', > 'job-priority', > 'job-sheets', > 'media', > 'media-col', > 'multiple-document-handling', > 'number-up', > 'output-bin', > 'orientation-requested', > 'page-ranges', > 'print-color-mode', > 'print-quality', > 'printer-resolution', > 'sides'], > 'job-hold-until-default': 'no-hold', > 'job-hold-until-supported': ['no-hold', > 'indefinite', > 'day-time', > 'evening', > 'night', > 'second-shift', > 'third-shift', > 'weekend'], > 'job-ids-supported': True, > 'job-k-limit': 0, > 'job-k-octets-supported': (0, 51343840), > 'job-page-limit': 0, > 'job-priority-default': 50, > 'job-priority-supported': [100], > 'job-quota-period': 0, > 'job-settable-attributes-supported': ['copies', > 'finishings', > 'job-hold-until', > 'job-name', > 'job-priority', > 'media', > 'media-col', > 'multiple-document-handling', > 'number-up', > 'output-bin', > 'orientation-requested', > 'page-ranges', > 'print-color-mode', > 'print-quality', > 'printer-resolution', > 'sides'], > 'job-sheets-default': ('none', 'none'), > 'job-sheets-supported': ['none', > 'classified', > 'confidential', > 'form', > 'secret', > 'standard', > 'topsecret', > 'unclassified'], > 'jpeg-k-octets-supported': (0, 51343840), > 'jpeg-x-dimension-supported': (0, 65535), > 'jpeg-y-dimension-supported': (1, 65535), > 'marker-change-time': 0, > 'media-bottom-margin-supported': [529], > 'media-col-supported': ['media-bottom-margin', > 'media-left-margin', > 'media-right-margin', > 'media-size', > 'media-source', > 'media-top-margin', > 'media-type'], > 'media-default': 'iso_a4_210x297mm', > 'media-left-margin-supported': [379], > 'media-right-margin-supported': [379], > 'media-source-supported': ['auto', 'manual'], > 'media-supported': ['na_letter_8.5x11in', > 'na_legal_8.5x14in', > 'iso_a4_210x297mm', > 'na_executive_7.25x10.5in', > 'oe_ledger_17x11in', > 'iso_a3_297x420mm', > 'na_number-10_4.125x9.5in', > 'om_monarch_98.43x190.5mm', > 'om_c-5_161.93x228.95mm', > 'om_dl_110.07x220.13mm', > 'jis_b4_257x364mm', > 'jis_b5_182x257mm', > 'om_env-isob-5_176.04x250.12mm', > 'jpn_hagaki_100x148mm', > 'jpn_oufuku_148x200mm', > 'iso_a5_148x210mm', > 'iso_a6_105x148mm', > 'jis_b6_128x182mm', > 'om_c-6_113.95x161.93mm', > 'om_folio_210x330mm', > 'na_personal_3.625x6.5in', > 'na_number-9_3.875x8.875in', > 'na_oficio_8.5x13.4in'], > 'media-top-margin-supported': [529], > 'media-type-supported': ['off', > 'normal', > 'thick', > 'thin', > 'bond', > 'ohp', > 'cardstock', > 'label', > 'used', > 'color', > 'envelope', > 'cotton', > 'stationery-recycled', > 'archive'], > 'multiple-document-handling-supported': ['separate-documents-uncollated-copies', > 'separate-documents-collated-copies'], > 'multiple-document-jobs-supported': True, > 'multiple-operation-time-out': 300, > 'multiple-operation-time-out-action': 'process-job', > 'natural-language-configured': 'cs-cz', > 'notify-attributes-supported': ['printer-state-change-time', > 'notify-lease-expiration-time', > 'notify-subscriber-user-name'], > 'notify-events-default': ['job-completed'], > 'notify-events-supported': ['job-completed', > 'job-config-changed', > 'job-created', > 'job-progress', > 'job-state-changed', > 'job-stopped', > 'printer-added', > 'printer-changed', > 'printer-config-changed', > 'printer-deleted', > 'printer-finishings-changed', > 'printer-media-changed', > 'printer-modified', > 'printer-restarted', > 'printer-shutdown', > 'printer-state-changed', > 'printer-stopped', > 'server-audit', > 'server-restarted', > 'server-started', > 'server-stopped'], > 'notify-lease-duration-default': 86400, > 'notify-lease-duration-supported': (0, > 2147483647), > 'notify-max-events-supported': [100], > 'notify-pull-method-supported': ['ippget'], > 'notify-schemes-supported': ['dbus', > 'mailto', > 'rss'], > 'number-up-default': 1, > 'number-up-supported': [1, 2, 4, 6, 9, 16], > 'operations-supported': [2, > 4, > 5, > 6, > 8, > 9, > 10, > 11, > 12, > 13, > 16, > 17, > 18, > 19, > 20, > 21, > 22, > 23, > 24, > 25, > 26, > 27, > 28, > 34, > 35, > 37, > 38, > 56, > 57, > 59, > 16385, > 16386, > 16387, > 16388, > 16389, > 16390, > 16391, > 16392, > 16393, > 16394, > 16395, > 16396, > 16397, > 16398, > 16399, > 16423, > 14], > 'orientation-requested-default': None, > 'orientation-requested-supported': [3, > 4, > 5, > 6], > 'output-bin-default': 'face-down', > 'output-bin-supported': ['face-down'], > 'page-ranges-supported': True, > 'pages-per-minute': 1, > 'pdf-k-octets-supported': (0, 51343840), > 'pdf-versions-supported': ['adobe-1.2', > 'adobe-1.3', > 'adobe-1.4', > 'adobe-1.5', > 'adobe-1.6', > 'adobe-1.7', > 'iso-19005-1_2005', > 'iso-32000-1_2008', > 'pwg-5102.3'], > 'pdl-override-supported': ['attempted'], > 'port-monitor': 'none', > 'port-monitor-supported': ['none'], > 'print-color-mode-default': 'monochrome', > 'print-color-mode-supported': ['monochrome'], > 'print-quality-default': 4, > 'print-quality-supported': [4], > 'printer-commands': 'none', > 'printer-config-change-date-time': '(IPP_TAG_DATE)', > 'printer-config-change-time': 1533965790, > 'printer-current-time': '(IPP_TAG_DATE)', > 'printer-dns-sd-name': None, > 'printer-error-policy': 'stop-printer', > 'printer-error-policy-supported': ['abort-job', > 'retry-current-job', > 'retry-job', > 'stop-printer'], > 'printer-geo-location': '(unknown IPP value ' > 'tag 0x12)', > 'printer-get-attributes-supported': ['document-format'], > 'printer-icons': 'http://localhost/icons/Samsung_SCX-3400_Series.png', > 'printer-info': 'Samsung SCX-3400 Series', > 'printer-is-accepting-jobs': True, > 'printer-is-shared': False, > 'printer-is-temporary': False, > 'printer-location': '', > 'printer-make-and-model': 'Samsung SCX-4200, ' > 'SpliX 2.0.0 ' > '(OpenPrinting LSB ' > '3.2)', > 'printer-more-info': 'http://localhost/printers/Samsung_SCX-3400_Series', > 'printer-name': 'Samsung_SCX-3400_Series', > 'printer-op-policy': 'default', > 'printer-op-policy-supported': ['authenticated', > 'default', > 'kerberos'], > 'printer-organization': '', > 'printer-organizational-unit': '', > 'printer-resolution-default': (600, 600, 3), > 'printer-resolution-supported': [(600, 600, 3), > (300, > 300, > 3)], > 'printer-settable-attributes-supported': ['printer-geo-location', > 'printer-info', > 'printer-location', > 'printer-organization', > 'printer-organizational-unit'], > 'printer-state': 3, > 'printer-state-change-date-time': '(IPP_TAG_DATE)', > 'printer-state-change-time': 1533966786, > 'printer-state-message': '', > 'printer-state-reasons': ['none'], > 'printer-type': 2109524, > 'printer-up-time': 1533966903, > 'printer-uri-supported': ['ipp://localhost/printers/Samsung_SCX-3400_Series'], > 'printer-uuid': 'urn:uuid:9fb1abe7-32a4-3a07-4fb7-d15fa34dcb73', > 'pwg-raster-document-resolution-supported': [(600, > 600, > 3)], > 'pwg-raster-document-sheet-back': 'normal', > 'pwg-raster-document-type-supported': ['black_1', > 'sgray_8'], > 'queued-job-count': 0, > 'server-is-sharing-printers': True, > 'sides-default': 'one-sided', > 'sides-supported': ['one-sided', > 'two-sided-long-edge', > 'two-sided-short-edge'], > 'uri-authentication-supported': ['requesting-user-name'], > 'uri-security-supported': ['none'], > 'which-jobs-supported': ['completed', > 'not-completed', > 'aborted', > 'all', > 'canceled', > 'pending', > 'pending-held', > 'processing', > 'processing-stopped']}} >Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f71fd3a8be0>): >{'cups_printer_ppd_defaults': {'General': {'Altitude': 'LOW', > 'ColorModel': 'Gray', > 'Duplex': 'None', > 'EconoMode': '0', > 'InputSlot': 'Auto', > 'JamRecovery': 'False', > 'MediaType': 'OFF', > 'PageRegion': 'A4', > 'PageSize': 'A4', > 'PowerSave': '5', > 'Resolution': '600dpi', > 'TonerDensity': '3'}}, > 'cups_printer_ppd_valid': True, > 'missing_pkgs_and_exes': ([], [])} >Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f71fd3a8e48>): >{'printer_is_remote': False} >Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f71fd3a8b38>): >{'cups_device_dict': {'device-class': 'direct', > 'device-id': 'MFG:Samsung;CMD:SPL,URF,FWV,PIC,BDN,DCU,EXT;MDL:SCX-3400 ' > 'Series;CLS:PRINTER;MODE:SCN,SPL3,R000105;STATUS:IDLE;', > 'device-info': 'Samsung SCX-3400 Series', > 'device-make-and-model': 'Samsung SCX-3400 Series'}} >Page 7 (<troubleshoot.VerifyPackages.VerifyPackages object at 0x7f71fd3d3da0>): >{'packages_verification': {'cups': ['..?...... ' > '/etc/cups/cups-files.conf.default', > '..?...... /etc/cups/cupsd.conf.default', > '..?...... /etc/cups/snmp.conf.default', > '..?...... /usr/lib/cups/backend/dnssd', > '..?...... /usr/lib/cups/backend/ipp', > '..?...... /usr/lib/cups/backend/lpd', > 'missing /var/spool/cups/tmp ' > '(Permission denied)'], > 'foomatic': [], > 'gutenprint': [], > 'hpijs': ['package hpijs is not installed'], > 'hplip': ['..?...... /usr/lib/cups/backend/hp', > '..?...... ' > '/usr/lib/cups/backend/hpfax'], > 'system-config-printer': []}} >Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f71fccaf898>): >{'test_page_attempted': '11/srp/2018:07:55:41 +0200', > 'test_page_completions': [(31, 'Job completed.')], > 'test_page_job_id': [31], > 'test_page_job_status': [(True, > 31, > 'Samsung_SCX-3400_Series', > 'Test Page', > 'Completed', > {'attributes-charset': 'utf-8', > 'attributes-natural-language': 'cs-cz', > 'date-time-at-completed': '(IPP_TAG_DATE)', > 'date-time-at-creation': '(IPP_TAG_DATE)', > 'date-time-at-processing': '(IPP_TAG_DATE)', > 'document-format': 'application/vnd.cups-pdf-banner', > 'document-format-detected': 'application/vnd.cups-pdf-banner', > 'job-hold-until': 'no-hold', > 'job-id': 31, > 'job-impressions-completed': 1, > 'job-k-octets': 1, > 'job-media-progress': 0, > 'job-media-sheets-completed': 1, > 'job-more-info': 'http://localhost/jobs/31', > 'job-preserved': True, > 'job-printer-state-message': '', > 'job-printer-state-reasons': ['none'], > 'job-printer-up-time': 1533966959, > 'job-printer-uri': 'ipp://localhost/printers/Samsung_SCX-3400_Series', > 'job-priority': 50, > 'job-sheets': ['none', 'none'], > 'job-state': 9, > 'job-state-reasons': 'processing-to-stop-point', > 'job-uri': 'ipp://localhost/jobs/31', > 'job-uuid': 'urn:uuid:5a8fff3e-0a0a-39d2-789c-140d298c0e7e', > 'number-of-documents': 1, > 'printer-uri': 'ipp://localhost/printers/Samsung%5FSCX-3400%5FSeries', > 'time-at-completed': 1533966951, > 'time-at-creation': 1533966941, > 'time-at-processing': 1533966941})], > 'test_page_successful': False} >Page 9 (<troubleshoot.Locale.Locale object at 0x7f71fd402e10>): >{'printer_page_size': 'A4', > 'system_locale_lang': 'cs_CZ', > 'user_locale_ctype': 'cs_CZ', > 'user_locale_messages': 'cs_CZ'}
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