Attachment 1482398 Details for Bug 1627834 – troubleshoot.log as exported from the print problem diagnostic tool

troubleshoot.log as exported from the print problem diagnostic tool

troubleshoot.txt (text/plain), 32.38 KB, created by Stefan Schwarzer on 2018-09-11 16:07:28 UTC

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Description:

Filename:

MIME Type:

Creator: Stefan Schwarzer

Created: 2018-09-11 16:07:28 UTC

Size: 32.38 KB

patch

obsolete

>Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f7952140f60>):
>{'cups_connection_failure': False}
>Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f7951515748>):
>{'cups_dest': <cups.Dest HP-OfficeJet-Pro-6970>,
> 'cups_instance': None,
> 'cups_queue': 'HP-OfficeJet-Pro-6970',
> 'cups_queue_listed': True}
>Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f7951515978>):
>{'cups_device_uri_scheme': 'dnssd',
> 'cups_printer_dict': {'device-uri': 'dnssd://HP%20OfficeJet%20Pro%206970%20%5B44EA8E%5D._ipp._tcp.local/?uuid=c309bc29-8d15-dd69-a4dd-f82796c36170',
>                       'printer-info': 'HP OfficeJet Pro 6970',
>                       'printer-is-shared': False,
>                       'printer-location': '',
>                       'printer-make-and-model': 'HP Officejet Pro 6970, '
>                                                 'hpcups 3.18.6',
>                       'printer-state': 3,
>                       'printer-state-message': '',
>                       'printer-state-reasons': ['none'],
>                       'printer-type': 10489884,
>                       'printer-uri-supported': 'ipp://localhost/printers/HP-OfficeJet-Pro-6970'},
> 'cups_printer_remote': False,
> 'is_cups_class': False,
> 'local_cups_queue_attributes': {'charset-configured': 'utf-8',
>                                 'charset-supported': ['us-ascii', 'utf-8'],
>                                 'color-supported': True,
>                                 'compression-supported': ['none', 'gzip'],
>                                 'copies-default': 1,
>                                 'copies-supported': (1, 9999),
>                                 'cups-version': '2.2.6',
>                                 'device-uri': 'dnssd://HP%20OfficeJet%20Pro%206970%20%5B44EA8E%5D._ipp._tcp.local/?uuid=c309bc29-8d15-dd69-a4dd-f82796c36170',
>                                 'document-format-default': 'application/octet-stream',
>                                 'document-format-supported': ['application/octet-stream',
>                                                               'application/pdf',
>                                                               'application/postscript',
>                                                               'application/vnd.adobe-reader-postscript',
>                                                               'application/vnd.cups-pdf',
>                                                               'application/vnd.cups-pdf-banner',
>                                                               'application/vnd.cups-postscript',
>                                                               'application/vnd.cups-raster',
>                                                               'application/vnd.cups-raw',
>                                                               'application/x-cshell',
>                                                               'application/x-csource',
>                                                               'application/x-perl',
>                                                               'application/x-shell',
>                                                               'image/gif',
>                                                               'image/jpeg',
>                                                               'image/png',
>                                                               'image/pwg-raster',
>                                                               'image/tiff',
>                                                               'image/urf',
>                                                               'image/x-bitmap',
>                                                               'image/x-photocd',
>                                                               'image/x-portable-anymap',
>                                                               'image/x-portable-bitmap',
>                                                               'image/x-portable-graymap',
>                                                               'image/x-portable-pixmap',
>                                                               'image/x-sgi-rgb',
>                                                               'image/x-sun-raster',
>                                                               'image/x-xbitmap',
>                                                               'image/x-xpixmap',
>                                                               'image/x-xwindowdump',
>                                                               'text/css',
>                                                               'text/html',
>                                                               'text/plain'],
>                                 'finishings-default': 3,
>                                 'finishings-supported': [3],
>                                 'generated-natural-language-supported': ['en-us'],
>                                 'ipp-features-supported': ['subscription-object'],
>                                 'ipp-versions-supported': ['1.0',
>                                                            '1.1',
>                                                            '2.0',
>                                                            '2.1'],
>                                 'ippget-event-life': 15,
>                                 'job-cancel-after-default': 10800,
>                                 'job-cancel-after-supported': (0, 2147483647),
>                                 'job-creation-attributes-supported': ['copies',
>                                                                       'finishings',
>                                                                       'ipp-attribute-fidelity',
>                                                                       'job-hold-until',
>                                                                       'job-name',
>                                                                       'job-priority',
>                                                                       'job-sheets',
>                                                                       'media',
>                                                                       'media-col',
>                                                                       'multiple-document-handling',
>                                                                       'number-up',
>                                                                       'output-bin',
>                                                                       'orientation-requested',
>                                                                       'page-ranges',
>                                                                       'print-color-mode',
>                                                                       'print-quality',
>                                                                       'printer-resolution',
>                                                                       'sides'],
>                                 'job-hold-until-default': 'no-hold',
>                                 'job-hold-until-supported': ['no-hold',
>                                                              'indefinite',
>                                                              'day-time',
>                                                              'evening',
>                                                              'night',
>                                                              'second-shift',
>                                                              'third-shift',
>                                                              'weekend'],
>                                 'job-ids-supported': True,
>                                 'job-k-limit': 0,
>                                 'job-k-octets-supported': (0, 20511312),
>                                 'job-page-limit': 0,
>                                 'job-priority-default': 50,
>                                 'job-priority-supported': [100],
>                                 'job-quota-period': 0,
>                                 'job-settable-attributes-supported': ['copies',
>                                                                       'finishings',
>                                                                       'job-hold-until',
>                                                                       'job-name',
>                                                                       'job-priority',
>                                                                       'media',
>                                                                       'media-col',
>                                                                       'multiple-document-handling',
>                                                                       'number-up',
>                                                                       'output-bin',
>                                                                       'orientation-requested',
>                                                                       'page-ranges',
>                                                                       'print-color-mode',
>                                                                       'print-quality',
>                                                                       'printer-resolution',
>                                                                       'sides'],
>                                 'job-sheets-default': ('none', 'none'),
>                                 'job-sheets-supported': ['none',
>                                                          'classified',
>                                                          'confidential',
>                                                          'form',
>                                                          'secret',
>                                                          'standard',
>                                                          'topsecret',
>                                                          'unclassified'],
>                                 'jpeg-k-octets-supported': (0, 20511312),
>                                 'jpeg-x-dimension-supported': (0, 65535),
>                                 'jpeg-y-dimension-supported': (1, 65535),
>                                 'marker-change-time': 1536665445,
>                                 'marker-colors': ['#FF00FF',
>                                                   '#00FFFF',
>                                                   '#FFFF00',
>                                                   '#000000'],
>                                 'marker-high-levels': [100, 100, 100, 100],
>                                 'marker-levels': [87, 85, 85, 80],
>                                 'marker-low-levels': [1, 1, 1, 1],
>                                 'marker-names': ['magenta ink',
>                                                  'cyan ink',
>                                                  'yellow ink',
>                                                  'black ink'],
>                                 'marker-types': ['ink-cartridge',
>                                                  'ink-cartridge',
>                                                  'ink-cartridge',
>                                                  'ink-cartridge'],
>                                 'media-bottom-margin-supported': [296,
>                                                                   0,
>                                                                   1651],
>                                 'media-col-supported': ['media-bottom-margin',
>                                                         'media-left-margin',
>                                                         'media-right-margin',
>                                                         'media-size',
>                                                         'media-source',
>                                                         'media-top-margin',
>                                                         'media-type'],
>                                 'media-default': 'iso_a4_210x297mm',
>                                 'media-left-margin-supported': [296, 0],
>                                 'media-right-margin-supported': [296, 0],
>                                 'media-source-supported': ['auto', 'top'],
>                                 'media-supported': ['oe_card-3x-5_3x5in',
>                                                     'oe_card-4x-6_4x6in',
>                                                     'oe_photo-l_3.5x5in',
>                                                     'om_l-fb_93.98x131.22mm',
>                                                     'om_photo-4x-6-fb_106.68x156.62mm',
>                                                     'iso_a6_105x148mm',
>                                                     'om_a-6-fb_109.98x152.3mm',
>                                                     'om_hagaki-fb_104.9x152.3mm',
>                                                     'jpn_hagaki_100x148mm',
>                                                     'oe_photo-5x-7_5x7in',
>                                                     'om_photo-5x-7-fb_132.08x182.02mm',
>                                                     'oe_card-5x-8_5x8in',
>                                                     'iso_a5_148x210mm',
>                                                     'om_a-5-fb_153.16x214.27mm',
>                                                     'om_oufuku_199.9x148.08mm',
>                                                     'na_index-4x6-ext_6x8in',
>                                                     'oe_8.5x13in_8.5x13in',
>                                                     'jis_b5_182x257mm',
>                                                     'om_jb-5_182.12x257.05mm',
>                                                     'om_jb-5-fb_187.2x261.26mm',
>                                                     'na_executive_7.25x10.5in',
>                                                     'na_letter_8.5x11in',
>                                                     'om_letter-fb_220.98x283.62mm',
>                                                     'na_invoice_5.5x8.5in',
>                                                     'iso_a4_210x297mm',
>                                                     'om_a-4-fb_215.14x301.14mm',
>                                                     'na_legal_8.5x14in',
>                                                     'oe_photo-8x-10_8x10in',
>                                                     'custom_208.28x258.22mm_208.28x258.22mm',
>                                                     'na_a2_4.375x5.75in',
>                                                     'iso_c6_114x162mm',
>                                                     'jpn_chou4_90x205mm',
>                                                     'om_env-6_92.2x165.1mm',
>                                                     'om_env-card_111.48x152.4mm',
>                                                     'na_monarch_3.875x7.5in',
>                                                     'iso_dl_110x220mm',
>                                                     'na_number-10_4.125x9.5in',
>                                                     'jpn_chou3_120x235mm',
>                                                     'iso_c5_162x229mm'],
>                                 'media-top-margin-supported': [296, 0, 1651],
>                                 'media-type-supported': ['stationery',
>                                                          'thick-plain',
>                                                          'photographic-glossy',
>                                                          'fast-glossy',
>                                                          'hagaki-glossy',
>                                                          'stationery-coated',
>                                                          'stationery-coated',
>                                                          'stationery-coated',
>                                                          'brochure-glosy',
>                                                          'brochure',
>                                                          'brochure-hagaki'],
>                                 'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
>                                                                          'separate-documents-collated-copies'],
>                                 'multiple-document-jobs-supported': True,
>                                 'multiple-operation-time-out': 300,
>                                 'multiple-operation-time-out-action': 'process-job',
>                                 'natural-language-configured': 'en-us',
>                                 'notify-attributes-supported': ['printer-state-change-time',
>                                                                 'notify-lease-expiration-time',
>                                                                 'notify-subscriber-user-name'],
>                                 'notify-events-default': ['job-completed'],
>                                 'notify-events-supported': ['job-completed',
>                                                             'job-config-changed',
>                                                             'job-created',
>                                                             'job-progress',
>                                                             'job-state-changed',
>                                                             'job-stopped',
>                                                             'printer-added',
>                                                             'printer-changed',
>                                                             'printer-config-changed',
>                                                             'printer-deleted',
>                                                             'printer-finishings-changed',
>                                                             'printer-media-changed',
>                                                             'printer-modified',
>                                                             'printer-restarted',
>                                                             'printer-shutdown',
>                                                             'printer-state-changed',
>                                                             'printer-stopped',
>                                                             'server-audit',
>                                                             'server-restarted',
>                                                             'server-started',
>                                                             'server-stopped'],
>                                 'notify-lease-duration-default': 86400,
>                                 'notify-lease-duration-supported': (0,
>                                                                     2147483647),
>                                 'notify-max-events-supported': [100],
>                                 'notify-pull-method-supported': ['ippget'],
>                                 'notify-schemes-supported': ['dbus',
>                                                              'mailto',
>                                                              'rss'],
>                                 'number-up-default': 1,
>                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
>                                 'operations-supported': [2,
>                                                          4,
>                                                          5,
>                                                          6,
>                                                          8,
>                                                          9,
>                                                          10,
>                                                          11,
>                                                          12,
>                                                          13,
>                                                          16,
>                                                          17,
>                                                          18,
>                                                          19,
>                                                          20,
>                                                          21,
>                                                          22,
>                                                          23,
>                                                          24,
>                                                          25,
>                                                          26,
>                                                          27,
>                                                          28,
>                                                          34,
>                                                          35,
>                                                          37,
>                                                          38,
>                                                          56,
>                                                          57,
>                                                          59,
>                                                          16385,
>                                                          16386,
>                                                          16387,
>                                                          16388,
>                                                          16389,
>                                                          16390,
>                                                          16391,
>                                                          16392,
>                                                          16393,
>                                                          16394,
>                                                          16395,
>                                                          16396,
>                                                          16397,
>                                                          16398,
>                                                          16399,
>                                                          16423,
>                                                          14],
>                                 'orientation-requested-default': None,
>                                 'orientation-requested-supported': [3,
>                                                                     4,
>                                                                     5,
>                                                                     6],
>                                 'output-bin-default': 'face-down',
>                                 'output-bin-supported': ['face-down'],
>                                 'page-ranges-supported': True,
>                                 'pages-per-minute': 1,
>                                 'pages-per-minute-color': 1,
>                                 'pdf-k-octets-supported': (0, 20511312),
>                                 'pdf-versions-supported': ['adobe-1.2',
>                                                            'adobe-1.3',
>                                                            'adobe-1.4',
>                                                            'adobe-1.5',
>                                                            'adobe-1.6',
>                                                            'adobe-1.7',
>                                                            'iso-19005-1_2005',
>                                                            'iso-32000-1_2008',
>                                                            'pwg-5102.3'],
>                                 'pdl-override-supported': ['attempted'],
>                                 'port-monitor': 'none',
>                                 'port-monitor-supported': ['none'],
>                                 'print-color-mode-default': 'color',
>                                 'print-color-mode-supported': ['monochrome',
>                                                                'color'],
>                                 'print-quality-default': 4,
>                                 'print-quality-supported': [4, 5],
>                                 'printer-commands': ['AutoConfigure',
>                                                      'Clean',
>                                                      'PrintSelfTestPage'],
>                                 'printer-config-change-date-time': '(IPP_TAG_DATE)',
>                                 'printer-config-change-time': 1536662199,
>                                 'printer-current-time': '(IPP_TAG_DATE)',
>                                 'printer-device-id': 'MFG:HP;MDL:officejet '
>                                                      'pro 6970;DES:officejet '
>                                                      'pro 6970;',
>                                 'printer-dns-sd-name': None,
>                                 'printer-error-policy': 'stop-printer',
>                                 'printer-error-policy-supported': ['abort-job',
>                                                                    'retry-current-job',
>                                                                    'retry-job',
>                                                                    'stop-printer'],
>                                 'printer-geo-location': '(unknown IPP value '
>                                                         'tag 0x12)',
>                                 'printer-get-attributes-supported': ['document-format'],
>                                 'printer-icons': 'http://localhost/icons/HP-OfficeJet-Pro-6970.png',
>                                 'printer-info': 'HP OfficeJet Pro 6970',
>                                 'printer-is-accepting-jobs': True,
>                                 'printer-is-shared': False,
>                                 'printer-is-temporary': False,
>                                 'printer-location': '',
>                                 'printer-make-and-model': 'HP Officejet Pro '
>                                                           '6970, hpcups '
>                                                           '3.18.6',
>                                 'printer-more-info': 'http://localhost/printers/HP-OfficeJet-Pro-6970',
>                                 'printer-name': 'HP-OfficeJet-Pro-6970',
>                                 'printer-op-policy': 'default',
>                                 'printer-op-policy-supported': ['authenticated',
>                                                                 'default',
>                                                                 'kerberos'],
>                                 'printer-organization': '',
>                                 'printer-organizational-unit': '',
>                                 'printer-resolution-default': (300, 300, 3),
>                                 'printer-resolution-supported': [(300,
>                                                                   300,
>                                                                   3)],
>                                 'printer-settable-attributes-supported': ['printer-geo-location',
>                                                                           'printer-info',
>                                                                           'printer-location',
>                                                                           'printer-organization',
>                                                                           'printer-organizational-unit'],
>                                 'printer-state': 3,
>                                 'printer-state-change-date-time': '(IPP_TAG_DATE)',
>                                 'printer-state-change-time': 1536665446,
>                                 'printer-state-message': '',
>                                 'printer-state-reasons': ['none'],
>                                 'printer-type': 10489884,
>                                 'printer-up-time': 1536669103,
>                                 'printer-uri-supported': ['ipp://localhost/printers/HP-OfficeJet-Pro-6970'],
>                                 'printer-uuid': 'urn:uuid:6f4f5048-ec7b-3e0a-7c0b-6934326f0015',
>                                 'pwg-raster-document-resolution-supported': [(300,
>                                                                               300,
>                                                                               3)],
>                                 'pwg-raster-document-sheet-back': 'normal',
>                                 'pwg-raster-document-type-supported': ['black_1',
>                                                                        'sgray_8',
>                                                                        'srgb_8'],
>                                 'queued-job-count': 2,
>                                 'server-is-sharing-printers': True,
>                                 'sides-default': 'two-sided-long-edge',
>                                 'sides-supported': ['one-sided',
>                                                     'two-sided-long-edge',
>                                                     'two-sided-short-edge'],
>                                 'uri-authentication-supported': ['requesting-user-name'],
>                                 'uri-security-supported': ['none'],
>                                 'which-jobs-supported': ['completed',
>                                                          'not-completed',
>                                                          'aborted',
>                                                          'all',
>                                                          'canceled',
>                                                          'pending',
>                                                          'pending-held',
>                                                          'processing',
>                                                          'processing-stopped']}}
>Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f79513b7fd0>):
>{'cups_printer_ppd_defaults': {'General': {'ColorModel': 'RGB',
>                                           'Duplex': 'DuplexNoTumble',
>                                           'InputSlot': 'Auto',
>                                           'MediaType': 'Plain',
>                                           'OutputMode': 'FastDraft',
>                                           'PageRegion': 'A4',
>                                           'PageSize': 'A4'}},
> 'cups_printer_ppd_valid': True,
> 'missing_pkgs_and_exes': ([], [])}
>Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f79513b7748>):
>{'printer_is_remote': False}
>Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f79513b7828>):
>{'cups_device_dict': {'device-class': 'network',
>                      'device-id': 'MFG:HP;MDL:OfficeJet Pro '
>                                   '6970;FZY:0;CMD:PCL,JPEG,URF,PWG;',
>                      'device-info': 'HP OfficeJet Pro 6970 [44EA8E]',
>                      'device-make-and-model': 'HP OfficeJet Pro 6970'}}
>Page 7 (<troubleshoot.VerifyPackages.VerifyPackages object at 0x7f79513f83c8>):
>{'packages_verification': {'cups': ['..?......    '
>                                    '/etc/cups/cups-files.conf.default',
>                                    '..?......    /etc/cups/cupsd.conf.default',
>                                    '..?......    /etc/cups/snmp.conf.default',
>                                    '..?......    /usr/lib/cups/backend/dnssd',
>                                    '..?......    /usr/lib/cups/backend/ipp',
>                                    '..?......    /usr/lib/cups/backend/lpd',
>                                    'missing     /var/spool/cups/tmp '
>                                    '(Permission denied)'],
>                           'foomatic': [],
>                           'gutenprint': [],
>                           'hpijs': ['package hpijs is not installed'],
>                           'hplip': ['..?......    /usr/lib/cups/backend/hp',
>                                     '..?......    '
>                                     '/usr/lib/cups/backend/hpfax'],
>                           'system-config-printer': []}}
>Page 8 (<troubleshoot.Locale.Locale object at 0x7f79513f8748>):
>{'printer_page_size': 'A4',
> 'system_locale_lang': 'en_US',
> 'user_locale_ctype': 'en_US',
> 'user_locale_messages': 'en_US'}

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Attachments on bug 1627834: 1482398 | 1482399