Attachment 260921 Details for Bug 386371 – edit this html file make openoffice crash.

edit this html file make openoffice crash.

crm1005.htm (text/html), 19.18 KB, created by Hu Zheng on 2007-11-16 08:54:54 UTC

(hide)

Description:

Filename:

MIME Type:

Creator: Hu Zheng

Created: 2007-11-16 08:54:54 UTC

Size: 19.18 KB

patch

obsolete

><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
><HTML>
><HEAD>
>	<META HTTP-EQUIV="CONTENT-TYPE" CONTENT="text/html; charset=utf-8">
>	<TITLE>CTI&Acirc;&Ucirc;&Igrave;&sup3;: &iquest;&Iacute;&raquo;&sect;&Igrave;&aring;&Ntilde;&eacute;&Ouml;&Aacute;&Eacute;&Iuml;</TITLE>
>	<META NAME="GENERATOR" CONTENT="OpenOffice.org 2.3 (Linux)">
>	<META NAME="CREATED" CONTENT="0;0">
>	<META NAME="CHANGED" CONTENT="20071115;16504700">
>	<META NAME="KEYWORDS" CONTENT="CTIï¼cti,å¼å«ä¸å¿,çµä¿¡ï¼è¯é³å¡,äº¤æ¢æº,PBXï¼callcenter,IVR,CRMï¼å®¢æ·å³ç³»ç®¡ç,è¯é³ï¼VoIP,ç½ç»çµè¯,è§è®¯,ç»ä¸æ¶æ¯">
>	<META NAME="c_author" CONTENT="Simon Daisley">
>	<META NAME="c_date" CONTENT="2004/10/14">
>	<META NAME="CHANGEDBY" CONTENT="Lin-Gang Jin">
>	<META NAME="CHANGEDBY" CONTENT="Lin-Gang Jin">
>	<STYLE TYPE="text/css">
>	
>	</STYLE>
></HEAD>
><BODY LANG="en-US" TEXT="#000000" LINK="#0000ff" DIR="LTR">
><CENTER>
>	<TABLE WIDTH=750 BORDER=0 CELLPADDING=0 CELLSPACING=0 STYLE="page-break-before: always">
>		<TR VALIGN=TOP>
>			<TD WIDTH=1 HEIGHT=30 BGCOLOR="#0472bc">
>				 
>				
>			</TD>
>			<TD WIDTH=140 BGCOLOR="#f2f2f2">
>				 
>				
>				<TABLE WIDTH=100% BORDER=0 CELLPADDING=2 CELLSPACING=2>
>					<TR>
>						<TD>
>							 
>							
>						</TD>
>					</TR>
>				</TABLE>
>				 
>				
>				<CENTER>
>					<TABLE WIDTH=120 BORDER=0 CELLPADDING=0 CELLSPACING=1>
>						<TR>
>							<TD HEIGHT=20 BGCOLOR="#fccc04">
>								 
>								
>								<TABLE WIDTH=120 BORDER=0 CELLPADDING=0 CELLSPACING=0>
>									<TR>
>										<TD HEIGHT=5>
>											 
>											
>										</TD>
>										<TD COLSPAN=2 VALIGN=TOP></TD>
>									</TR>
>									<TR>
>										<TD COLSPAN=3>
>											 
>											
>										</TD>
>									</TR>
>								</TABLE>
>								 
>								
>							</TD>
>						</TR>
>						<TR>
>							<TD HEIGHT=3>
>								 
>								
>							</TD>
>						</TR>
>						<TR>
>							<TD HEIGHT=102></TD>
>						</TR>
>					</TABLE>
>				</CENTER>
>			</TD>
>			<TD WIDTH=1 BGCOLOR="#0472bc"></TD>
>			<TD WIDTH=5>
>				&nbsp;
>			</TD>
>			<TD WIDTH=593>
>				  
>				
>				å®¢æ·ä½éªè³ä¸
>				Simon Daisley 2004/10/14
>				ããå®¢æ·ä½éªæ©å·²è¢«èªä¸ºä¸ä¸è½®åä¸âé£æ´âçå§ä½ä¿èï¼å®å°å¸å·å¨ç(1)ã80å¹´ä»£è®²æ±çæ¯è´¨éï¼90å¹´ä»£æ¯åççå¤©ä¸ï¼èç¼åå®¢æ·ä½éªæäºä¸»å®°ã
>				 ããä¼ä¸ç»ç»å·²ç»ä¸ºäº§åè´¨éåæå¡çäº¤ä»è®¾å®äºå½éæ åãä¸ºäºè¿½æ±é«æçåä½ææ¬ï¼ä»ä»¬å°½å¯è½å°èªå¨åä¸å¡å¹¶ä¸ç¦»äºè´ä¹°åéå®æµç¨çææææä»·å¼ã
>				<IMG SRC="crm1005_files/crm1005t-1.jpeg" NAME="graphics3" ALIGN=BOTTOM WIDTH=400 HEIGHT=222 BORDER=0>
>				ããç®åå¨çç»å¤§å¤æ°çå®¢æ·ä½éªé½æä¸ºå·æ¼ ãæå¯¹æ¬§æ´²æä½çè°ç æ¾ç¤ºäººä»¬å¯¹ææè¡ä¸ä¼ä¸çææä¾èµæ§ç¸å½æ¥è¿(2)ã500ä½æ¶è´¹èè¯åºäºèªå·±çæä½³å®¢æ·ä½éªï¼è¯¥è°ç æ¨ªè·¨å¤ä¸ªè¡ä¸ãä»ä»¬å¯¹ä¾åºåä½äºå¦ä¸è¯ä»·ï¼ççº§ä»0-7ï¼ï¼
>				 ããåæ°ä¸çå¾®å°å·®å¼ä»ç»è®¡ä¸æ¥è¯´æ²¡æå¤å°æä¹ãä½ä»¤äººéæçäºå®æ¯ï¼ä½ä¸ºä¸åæ¶è´¹èæä»¬æ¯å¸æè·åæå¡è´¨éå¯è¾¾7çæå¡ãäºå®ä¸æä»¬åªè½å«©æ»¡è¶³èªå·±çéæ±ãæ¾ç¶ï¼æ²¡æåªä¸ªè¡ä¸çä¼ä¸æ»¡è¶³è¿å®¢æ·çææã
>				 ããåçç¾å½å®¢æ·æ»¡æåº¦ææ°ï¼ACSIï¼çç»è®¡ï¼æ¾ç¤ºå®¢æ·æ»¡æåº¦æ£å¨éæ¥ä¸è·ï¼èèå°è¿ä¸ç¹ï¼å¾ææ¾å¯ä»¥çåºäººä»¬æ£è¶æ¥è¶è±ç¦»å®¢æ·çæ¬è´¨ã
>				
>				
>				<IMG SRC="crm1005_files/crm1005t-2.jpeg" NAME="graphics4" ALIGN=BOTTOM WIDTH=400 HEIGHT=257 BORDER=0>
>				ããåæ°ä¸çå¾®å°å·®å¼ä»ç»è®¡ä¸æ¥è¯´æ²¡æå¤å°æä¹ãä½ä»¤äººéæçäºå®æ¯ï¼ä½ä¸ºä¸åæ¶è´¹èæä»¬æ¯å¸æè·åæå¡è´¨éå¯è¾¾7çæå¡ãäºå®ä¸æä»¬åªè½å«©æ»¡è¶³èªå·±çéæ±ãæ¾ç¶ï¼æ²¡æåªä¸ªè¡ä¸çä¼ä¸æ»¡è¶³è¿å®¢æ·çææã
>				 ããåçç¾å½å®¢æ·æ»¡æåº¦ææ°ï¼ACSIï¼çç»è®¡ï¼æ¾ç¤ºå®¢æ·æ»¡æåº¦æ£å¨éæ¥ä¸è·ï¼èèå°è¿ä¸ç¹ï¼å¾ææ¾å¯ä»¥çåºäººä»¬æ£è¶æ¥è¶è±ç¦»å®¢æ·çæ¬è´¨ã
>				 æ§æ¬ä¸çæ ããå½ç¶ï¼æäººä¼é®âå¦ä½æè½çèµ·äººä»¬å¯¹æ®ééèæå¡ççæï¼å¦ä¸ªäººæ¯ç¥¨è´¦æ·ï¼â
>				 ããæçåçæ¯âé®First
>				DirectâãFirst
>				Directæ¯æ±ä¸°é¶è¡ä½äºè±å½çä¸å®¶é¶å®åè¡ï¼ä¹æ¯è±å½å¢åç¬¬ä¸å®¶24å°æ¶æå¡é¶è¡ã85%çå®¢æ·é½æ¯é¶è¡æå¡åäº§åçâççæ¨å´èâï¼ä»ä»¬ä¼ç§¯æå°åèªå·±çæååå®¶äººæ¨èã
>				 ããå®¢æ·ä½éªæ¯äºç»´çï¼ä¸æ¹é¢æ¯äº¤ä»è¡ä¸ºçï¼å¦ä¸æ¹é¢æ¯ææä½éªãFirst
>				Directæ£æ¯æåååå©ç¨è¿ä¸ç¹çå å®¶ä¼ä¸ç»ç»ä¹ä¸ã
>				 ããäº¤ä»çå¾è§çä½éªæ¯ä»»ä½ä¸å®¶ä¼ä¸æåçåå³æ¡ä»¶ãäº§åè´¨éï¼ä»·æ ¼åæå¡æçççé½æ¯ä¸å®¹åéçãèçä¸è§çææä½éªæäºä¼ä¸ä¸ä¼ä¸ä¹é´å·®è·çä½ç°ãæ¯
>				ä¸ªäººåå³ççæ¶åï¼æ è®ºå¶å¹´é¾ï¼æ§å«æåèæ¯æèº«åï¼é½èå¥äºä¸å®çææå ç´ ãé£äºææï¼å¦è¢«ä¿¡ä»»ï¼è¢«éè§åè¢«å°éçæè§é½æ¯å®¢æ·å³ç³»èåä¸æå¯è§ä½åä¸
>				å®¹å¿½è§çä¸è¥¿ã
>				 ããå¿çç ç©¶æç¤ºææå¯¹äºçæ§æç»´èè¨æ¯å¿ä¸å¯å°çãå®ä»¬è¿æ¥çæä»¬çææ³åèº«ä½ãå®éªè¯æå¿èè½å¤å¯ååååºææï¼å¹¶äº§çæ¯å¤§èå¤50åççµè½åå¤
>				1000åçç£è½ãéåçæ§å³çå¼å§èµ·ä½ç¨ï¼å®å°æ§å¶æä»¬çææãæä»¬å¸¸å¸¸è¯¯ä»¥ä¸ºèªå·±æ¯çæ§çï¼å®éä¸åºè¯¥è¯´æä»¬æ¯å¨çæ§åèªå·±çææã
>				 ããFirst
>				Directçä¸ä½é«çº§æ§è¡å®å¨é¶è¡æç«ä¼å§æ¾è¯´è¿ï¼âå®¢æ·ä½éªä¸çæææåå¯¹äºFirst
>				Directæ¥è¯´å¿ä¸å¯å°ãå¶å®çä¸è¥¿ï¼èº«ä½ä½éªï¼å®¢æ·æ è®ºä»åªä¸ªé¶è¡é½ä¸æ ·å¯è½å¾å°ãèææå ç´ å°ä¿æFirst
>				Directæªæ¥åå¹´åçæåãå¯¹äºä¸ä½å®¢æ·èè¨ï¼å¨ä»æ¾ä¸çµè¯æèåæ¢ç¹å»äºèç½ä¹åä»ä¸ä»ç¥éèªå·±çéæ±å·²ç»å¨å¤çä¹ä¸ï¼èä¸ä¹ç¥éèªå·±å·²ä¸å¿å»å¦å¤
>				çå°æ¹ï¼å®¢æ·åæ¬¢è¿ç§æè§ãâ(3)
>				 ããåªæè¿æ ·ï¼å®¢æ·ä½éªæè½ä¸ºä½ æç¨ãå¦æä½ å¨ä»»ä½æºä¼ä¸é½è½æ´æå®¢æ·çææéæ±ï¼å¹¶ä»¥æä¹ä»¥æãè¿æ·åçè¯çæå¡æåº¦å¯¹å¾ä¹ï¼é£ä¹å°±ä¸å®è½å¤èµ¢å¾å®¢æ·çå¿ è¯ï¼åå·¥çæ¬¢è¿åè¡ä¸ä»¬çæ·æ¨èµå©ã
>				 é£ä¹ï¼è¯¥å¦ä½åå¢ï¼ ããé¦åï¼åè¯ä½ ä¸ä¸ªåæ¶æ¯ãæ²¡ææ·å¾å¯èµ°ãå¦ä»çå®¢æ·å¤å¤æé²ï¼å¹¶ä¸å¦¥åæ¥åæ¬¡ççæå¡ã
>				 ããä½ å¯ä»¥æ¬ºéªå®¢æ·ï¼ä½é£åªæ¤ä¸æ¬¡ï¼å ä¸ºä»ä»¥ååä¹ä¸ä¼æ¥åé¡¾ä½ ãæ´ä¸ºä¸¥éçæ¯ä»å¾æå¯è½ç»æé»æ¢å«äººè´ä¹°ä½ ä¼ä¸äº§åçå¼ºå¤§åéã
>				 ããåæ ·çæåµä¸ï¼å®¢æ·å¯¹ä¼ä¸çä½éªå´æ¯åä¸ç¸åçãä»ä»¬ä¼å¨åæ¹çäº¤æµä¸èå¥èªå·±çææ³ã
>				 ããå¯¹äºæä¸ªäººæ¥è¯´ï¼å¿«æ·æå¡å¯è½æ¯ä¸æ¬¡å¾ä¸éçä½éªï¼å ä¸ºé£ä»£è¡¨çä¸ä¸ï¼é«æåå¯¹å®¢æ·æ¶é´çå°éãç¶èåæ ·çæå¡å¯¹äºå¦å¤ä¸ä¸ªäººæ¥è¯´ä¹è®¸å°±æå³çéäººæ§åï¼ä¸çæï¼ä¸å³å¿å®¢æ·ã
>				 ããå¯¹äºå®¢æ·ä½éªçæåæ»æ¯èä¸æ°¸è¿å°æ¯åå³äºæ¯ä¸ªå®¢æ·æ¬èº«ã
>				 ããä¸ºäºè®©å®¢æ·æä½ éè®°äºå¿ï¼ä½ å¿é¡»å¨ä¸å®¢æ·çäºå¨ä¸åæ¶è¯å«åååºä»ä»¬ä¸åçéæ±åæå¾ã
>				 ããè¦åå°è¿ä¸ç¹å°±å¿é¡»ç¡®ä¿è´è´£è®¾è®¡åäº¤ä»å®¢æ·ä½éªçä¼ä¸åå·¥æéå¸¸é«çæå(EI)ã
>				 ããå¯¹äºæåçå®ä¹æè®¸å¤ç§ï¼ä½å¯¹äºä¸ä¸ªå·æé«æåçäººæ¥è¯´å¶ä¸å¯æç¼ºçç¹è´¨ä¾¿æ¯å¯¹ä»äººæè§çææä»¥åè½å¤å¦¥åå¤çåæ¹å³ç³»ã
>				 ããè®¸å¤äººè®¤ä¸ºEIæ¯ä¸ä¸ªäººæ§æ ¼çä¸é¨åï¼æ¯ä¸çä¿±æ¥çï¼èä¸æ¯ä¸ç§å¯ä»¥å¼åçæå·§åè½åãä½æ è®ºå¦ä½ï¼å®é½æ¯ä¸ä¸ªè®©ä¼ä¸äºè§£å¦ä½ç¨ææéåå å¼ºå®¢æ·ä½éªçæææ¹æ³ã
>				 ããå½ç¶è¿è¿ä¸å¤ãå¦æä½ è¿æ²¡æéå¯¹æ§çæµç¨åç³»ç»å¯¹é¢åå®¢æ·çåå·¥äºä»¥æ¯æï¼é£ä¹ä»¥ä¸ä¸¤ç§æåµå°±å¾æå¯è½åçï¼
>				 ãã1.
>				ä¼ä¸ä¸å®¢æ·ä¹é´çææäº¤æµå°è¢«åæï¼å®¢æ·æäºä¼ä¸è¿ä½ç´ä¹±çä½ç³»ä¸çä¸ç¯ï¼ä½¿ä»ä»¬è§å¾èªå·±æ£ä¸æ¯«æ ææçæºå¨äººèä¸æ¯çäººæäº¤éã
>				 ãã2.
>				åå·¥åä¸äºâè¶è¶èªå·±èè´£âçäºæï¼ä»ä»¬å©ç¨èªå·±çæåçºç²ä½ èä¸å®¢æ·å»ºç«äº²å¯å³ç³»ãè¿æ¯ç¸å½å±é©çï¼å ä¸ºå®ä¼æå®³å°å®¢æ·å¯¹ä½ çä¼ä¸çä¿¡ä»»åå¯¹ä½ è½åçä¿¡
>				å¿ãå½æä¸ªå®¢æ·æå¡ååå®¢æ·éæå¹¶è¯´âéå¸¸æ±æï¼è¿ä»ä»æ¯ä¸ä¸ªæµç¨ï¼æä»¬å¿é¡»èµ°ä¸ä¸ï¼âææ¯âå¾å¯¹ä¸èµ·è®©ä½ ä¹çäºï¼æä»¬ååæ´æ¢äºæ°çç³»ç»ï¼å®ççå¾
>				æ¢âï¼è¿æ¶ä»ä»¬å°±å·²è¿äºç«ä½äºã
>				 ããåæä»¥ä¸ä¸¤ä¸ªé®é¢çå¯ä¸éå¾æ¯å¨èº«å¿å°æå¥å®¢æ·ä½éªè´¨éçæé«ä¸ãè¿ç§ä¸è¥¿æ¯æ²¡åæ³é åçï¼å ä¸ºå®¢æ·çå¾å°ï¼åå·¥çå¾å°ï¼æåæèµèä¹ä¸æ ·çå¾å°ã
>				 æ¿å±å®¢æ·äº§çæ£ç¡®çææååº ããå®¢æ·ä½éªçå¨é¨æä¹å¨äºå¨æ£ç¡®çæ¶é´ï¼ä»¥æ£ç¡®çæ¹å¼ï¼æ¿å±å®¢æ·äº§çæ£ç¡®çææååºï¼ä»èå¾å°ä¼ä¸ææ¸´æçææã
>				 ããé¦åï¼ä½ å¿é¡»è¯å«åºææä»·å¼å®¢æ·ãä»ä»¬ä¹è®¸ä¸æ¯å¨ä½ é£å¿è±æå¤é±çäººï¼ä¹ä¸æ¯ä½ ä¸ºä¹æå¡æ¶é´æé¿çï¼èæ¯é£äºé«åº¦å³æ³¨ä½ çå®¢æ·ââä½ çè¿½å´èãè¦åå°
>				è¿ç¹æç®åä¹æææçåæ³å°±æ¯é®ä¸é®å®¢æ·å¨ä¸æ¬¡å®¢æ·ä½éªä¹åä»åå®¶äººåæåæ¨èä½ çå¯è½æ§å¤å¤§ï¼0ä¸ºæå°ï¼10ä¸ºæå¤§ãé£äºè¯åå¨9å°10ä¹é´çå®¢æ·ä¾¿æ¯
>				ä½ çççæ¨å´èã
>				 ããä»æä»¬çè°ç ä¸å¾åºï¼é£äºè¯åå¨7å°8ä¹é´çå®¢æ·å¯¹ä½ çä¼ä¸å¯ä»¥è¯´å¥½æ¶æºåãå¾åå¨0å°6ä¹é´çå®¢æ·å¾å¯è½æä¸ºä½ çæ¹è¯èï¼ä¸æ¤åæ¶ï¼ä»¥ä»ä»¬å¯¹ä¼ä¸ç
>				æ´å¯ï¼ä»ä»¬æ¯ä¸å¯è½åè±¡é£äºå¯¹ä½ æ±ä»¥æ¬æçå®¢æ·é£æ ·ç§¯æãèé£äºå¯¹ä½ çè¯åå¨9å°10ä¹é´çå®¢æ·åå¯¹ä½ æå¾å¼ºçææä¾æãè¿äºäººæ¯ææå¯è½å¸®å©ä½ æ·±å¥åæ¹
>				åä¼ä¸ä»·å¼ä¸»å¼ çï¼å ä¸ºä½ çæåå¯¹ä»ä»¬æ¥è¯´ä¹å·æä¸å®çæä¹ã
>				 ããå¶æ¬¡ï¼ä½ å¿é¡»äºè§£å®¢æ·æ¯å¦ä½ä½éªä¼ä¸çãæä»¬å»ºè®®éç¨å®¢æ·è´ä¹°åºæ¯æ¨¡æåç¥ç§è´ç©è°æ¥ææ¯æ¥è·å¾å®¢æ·ä¸ä¼ä¸äºå¨æ¶ççæ£ä½éªãä»¤äººéæçæ¯äºå®ä¸å®¢æ·ææ¥åçæå¡ä¸æä»¬ççè§£æçå¤©å£¤ä¹å«ã
>				 ããç¬¬ä¸ï¼ä½ å¿é¡»ç¡®å®æ¯æ¬¡å®¢æ·ä½éªä¸ææå®¢æ·âæ¸´æå¾å°çç»æâçç¸å¯¹éè¦æ§ã
>				 ããä¸ææä¸ºGCCRMæ°åçæç« ä¸æ¾è®¨è®ºè¿å®¢æ·ææä»ä¸ä¼ä¸çäºå¨ä¸å¾å°çææãè¿äºææå ç´ å³å®äºäººä»¬å¯¹ä¼ä¸çæåã
>				 ããæ¯ä¸ªå ç´ çç¸å¯¹éè¦æ§æ ¹æ®å®¢æ·ï¼æ¸ éåäº§åççä¸åèä¸åãæ¤å¤ï¼æ¬åè¡¨åªå½çº³äºå®¢æ·æ¸´æä½éªå°çææä¸å³é®çå ç§ã
>				
>				
>				<IMG SRC="crm1005_files/crm1005t-3.jpeg" NAME="graphics5" ALIGN=BOTTOM WIDTH=240 HEIGHT=363 BORDER=0>
>				ããè®°ä½ï¼åªæä¾ç¬¼ç»çå®¢æ·ä½éªæ¯ä¸å¤çââäººä»¬å¯¹çµè¯å¼å«ãç½ç«è®¿é®æé¢å¯¹é¢äº¤è°çææä¸å°½ç¸åãä½ å¿é¡»ç¡®ä¿çæ¯ï¼è¿äºå·®å¼æ¯å¦é½è¢«æ³¨æå°äºã
>				 ããç¬¬åï¼å¿é¡»ç¥éå¯¹äºä½ æ»¡è¶³ä»ä»¬ææéæ±æåçå·¥ä½ï¼å®¢æ·çæè§å¦ä½ï¼
>				 ããåªæé£æ¶ä½ æçæ£æèµæ ¼æ§æ¬å¦ä½è®¾è®¡æä¼åå®¢æ·ä½éªã
>				 ããå½ç¶ï¼åé ååºç¶éè¦ï¼ä½è¿å¿é¡»èèå°ææ¬ï¼æå¹¸ææ£çä¸»æââå¦ç¡®ä¿åå·¥ä»¥å°éåå³æçæåº¦é®åå®¢æ·ï¼ç§¯æä¸»å¨å°å¾å¬ä»ä»¬çéæ±ââéå¸¸é½ä¸éè¦è±å¤ªå¤çé±å´åè½å¤äº§çå·¨å¤§çææéå ä»·å¼ã
>				 ããå¦ä»ï¼è¶æ¥è¶å¤çä¼ä¸å¼å§è°è®ºâç®¡çå®¢æ·ä½éªãâè¿çç¡®æ¯ä¸ä¸ªå®ä¼çç®æ ï¼ä½å®éä¸å®å´è¿·å¤±äºçæ£çè¦ç¹ãä¼ä¸ç»ç»ä¸æè±å¤§æçé±å¸®å©å®¢æ·èªè¡ææ¡é£
>				æ¦æ¶©é¾æçæµç¨ãä»ä»¬çå³æ³¨ç¹ä»å¨äºâç®¡çå®¢æ·ä½éªâèä¸æ¯âæ¹åå®¢æ·ä½éªâãä¼ä¸è¯å¾åé å®¢æ·ï¼è®©ä»ä»¬ä¹äºè·éè¯é³çµè¯çæç¤ºæçµè¯æé®èä¸æ¯ä¸çäººäº¤
>				è°ãè¿æ ·åçç¡®æå©äºéä½ææ¬ï¼åå¾çæåä¸å©çï¼ä½å´ä¸æ¯ä¸ä¸ªå»ºç«ä¸å¡å¯æç»æ§çé¿ä¹ä¹éã
>				 ããå¯¹äºä¸ä¸ªä¼ä¸ï¼å®è¦åå¾é¿ææåï¼å®¢æ·ä½éªå°±æå³çä¸åã
>				 å³äºä½è ããSimon
>				Daisleyæ¯Profusion
>				Internationalçèååå§äººåå¸¸å¡è£äºï¼è¿æ¯ä¸å®¶ä¸é¨æä¾åºå¸ç¸å³å¸®å©çåå¡åå±å¬å¸ãå¨æç«Profusion
>				Internationalä¹åï¼
>				Simonåä»çä¸å¡åä½ä¼ä¼´Kirstine
>				Wardæ¾æä»»Customer
>				Contact Company
>				(c3)çé¡¾é®ï¼C3æ¾æ¯æ¬§æ´²æå¤§çå®¢æ·ç®¡çç¬ç«å¨è¯¢å¬å¸ï¼ä»ä»¬å¸®å©å°ä¼ä¸è½¬æ¢ä¸ºå®¢æ·æéçæ ·åãSimonç»å¸¸ä¸ºåç§ä¼è®®ãè¡ä¸è¾©è®ºä½æ¼è®²åå®¾ï¼è¿ä¸º
>				CRMæå¿æä¾æ°ç¨¿ãä»æ¯CRMæ¹é¢çé¡¾é®ãæ¼è®²åå®¾ãä½èååéï¼ç§¯ææ´»è·äºCRMä¸çè¿20å¹´ã
>				 èæ³¨
>				 ãã1ï¼Building
>				Great Customer Experiences, by Colin Shaw of Beyond Philosophy
>				 ãã2ï¼Customer
>				Centricity, Marketing Forum 2001 çè°ç 
>				 ãã3.
>				Building Great Customer Experiences, Beyond Philosophy
>				 *æ¬æç»è¿GreaterChinaCRMè®¸å¯è½¬è½½
>				<A HREF="http://www.gccrm.com/" TARGET="_blank">GreaterChinaCRM
>				(www.gccrm.com)</A> 
>				
>				<HR SIZE=1 COLOR="#000000" NOSHADE>
>				 
>				
>			</TD>
>			<TD WIDTH=10>
>				&nbsp;
>			</TD>
>		</TR>
>	</TABLE>
></CENTER>
> 
>
></BODY>
></HTML>

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML>
<HEAD>
	<META HTTP-EQUIV="CONTENT-TYPE" CONTENT="text/html; charset=utf-8">
	<TITLE>CTI&Acirc;&Ucirc;&Igrave;&sup3;: &iquest;&Iacute;&raquo;&sect;&Igrave;&aring;&Ntilde;&eacute;&Ouml;&Aacute;&Eacute;&Iuml;</TITLE>
	<META NAME="GENERATOR" CONTENT="OpenOffice.org 2.3  (Linux)">
	<META NAME="CREATED" CONTENT="0;0">
	<META NAME="CHANGED" CONTENT="20071115;16504700">
	<META NAME="KEYWORDS" CONTENT="CTIï¼cti,å¼å«ä¸å¿,çµä¿¡ï¼è¯é³å¡,äº¤æ¢æº,PBXï¼callcenter,IVR,CRMï¼å®¢æ·å³ç³»ç®¡ç,è¯é³ï¼VoIP,ç½ç»çµè¯,è§è®¯,ç»ä¸æ¶æ¯">
	<META NAME="c_author" CONTENT="Simon Daisley">
	<META NAME="c_date" CONTENT="2004/10/14">
	<META NAME="CHANGEDBY" CONTENT="Lin-Gang Jin">
	<META NAME="CHANGEDBY" CONTENT="Lin-Gang Jin">
	<STYLE TYPE="text/css">
	<!--
		@page { margin: 0.79in }
		TD P { margin-left: 0.02in; color: #000000; font-family: "ï¿½ï¿½ï¿½ï¿½"; font-size: 11pt; line-height: 130% }
		P { margin-left: 0.02in; color: #000000; font-family: "ï¿½ï¿½ï¿½ï¿½"; font-size: 11pt }
		A:link { color: #0000ff; text-decoration: none }
	-->
	</STYLE>
</HEAD>
<BODY LANG="en-US" TEXT="#000000" LINK="#0000ff" DIR="LTR">
<CENTER>
	<TABLE WIDTH=750 BORDER=0 CELLPADDING=0 CELLSPACING=0 STYLE="page-break-before: always">
		<TR VALIGN=TOP>
			<TD WIDTH=1 HEIGHT=30 BGCOLOR="#0472bc">
				<P><BR>
				</P>
			</TD>
			<TD WIDTH=140 BGCOLOR="#f2f2f2">
				<P STYLE="margin-bottom: 0in"><BR>
				</P>
				<TABLE WIDTH=100% BORDER=0 CELLPADDING=2 CELLSPACING=2>
					<TR>
						<TD>
							<P ALIGN=CENTER><BR><BR><BR><BR><BR>
							</P>
						</TD>
					</TR>
				</TABLE>
				<P STYLE="margin-bottom: 0in"><BR>
				</P>
				<CENTER>
					<TABLE WIDTH=120 BORDER=0 CELLPADDING=0 CELLSPACING=1>
						<TR>
							<TD HEIGHT=20 BGCOLOR="#fccc04">
								<P ALIGN=CENTER STYLE="margin-bottom: 0in"><BR>
								</P>
								<TABLE WIDTH=120 BORDER=0 CELLPADDING=0 CELLSPACING=0>
									<TR>
										<TD HEIGHT=5>
											<P><BR>
											</P>
										</TD>
										<TD COLSPAN=2 VALIGN=TOP></TD>
									</TR>
									<TR>
										<TD COLSPAN=3>
											<P><BR>
											</P>
										</TD>
									</TR>
								</TABLE>
								<P><BR><BR>
								</P>
							</TD>
						</TR>
						<TR>
							<TD HEIGHT=3>
								<P><BR><BR>
								</P>
							</TD>
						</TR>
						<TR>
							<TD HEIGHT=102></TD>
						</TR>
					</TABLE>
				</CENTER>
			</TD>
			<TD WIDTH=1 BGCOLOR="#0472bc"></TD>
			<TD WIDTH=5>
				<P>&nbsp;</P>
			</TD>
			<TD WIDTH=593>
				<P ALIGN=LEFT><BR><!-- #BeginEditable "edit1" --><!-- b_cur_pos --><BR><BR>
				</P>
				<P ALIGN=CENTER><FONT COLOR="#ff3333"><SPAN LANG="zxx"><B>å®¢æ·ä½éªè³ä¸</B></SPAN></FONT></P>
				<P ALIGN=CENTER>Simon Daisley 2004/10/14</P>
				<P ALIGN=LEFT><SPAN LANG="zxx"><SPAN LANG="zxx">ããå®¢æ·ä½éªæ©å·²è¢«èªä¸ºä¸ä¸è½®åä¸âé£æ´âçå§ä½ä¿èï¼å®å°å¸å·å¨ç</SPAN></SPAN>(1)<SPAN LANG="zxx"><SPAN LANG="zxx">ã</SPAN></SPAN>80<SPAN LANG="zxx"><SPAN LANG="zxx">å¹´ä»£è®²æ±çæ¯è´¨éï¼</SPAN></SPAN>90<SPAN LANG="zxx"><SPAN LANG="zxx">å¹´ä»£æ¯åççå¤©ä¸ï¼èç¼åå®¢æ·ä½éªæäºä¸»å®°ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããä¼ä¸ç»ç»å·²ç»ä¸ºäº§åè´¨éåæå¡çäº¤ä»è®¾å®äºå½éæ åãä¸ºäºè¿½æ±é«æçåä½ææ¬ï¼ä»ä»¬å°½å¯è½å°èªå¨åä¸å¡å¹¶ä¸ç¦»äºè´ä¹°åéå®æµç¨çææææä»·å¼ã</SPAN></SPAN></P>
				<P ALIGN=CENTER><IMG SRC="crm1005_files/crm1005t-1.jpeg" NAME="graphics3" ALIGN=BOTTOM WIDTH=400 HEIGHT=222 BORDER=0></P>
				<P ALIGN=LEFT><SPAN LANG="zxx"><SPAN LANG="zxx">ããç®åå¨çç»å¤§å¤æ°çå®¢æ·ä½éªé½æä¸ºå·æ¼ ãæå¯¹æ¬§æ´²æä½çè°ç æ¾ç¤ºäººä»¬å¯¹ææè¡ä¸ä¼ä¸çææä¾èµæ§ç¸å½æ¥è¿</SPAN></SPAN>(2)<SPAN LANG="zxx"><SPAN LANG="zxx">ã</SPAN></SPAN>500<SPAN LANG="zxx"><SPAN LANG="zxx">ä½æ¶è´¹èè¯åºäºèªå·±çæä½³å®¢æ·ä½éªï¼è¯¥è°ç æ¨ªè·¨å¤ä¸ªè¡ä¸ãä»ä»¬å¯¹ä¾åºåä½äºå¦ä¸è¯ä»·ï¼ççº§ä»</SPAN></SPAN>0-7<SPAN LANG="zxx"><SPAN LANG="zxx">ï¼ï¼
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåæ°ä¸çå¾®å°å·®å¼ä»ç»è®¡ä¸æ¥è¯´æ²¡æå¤å°æä¹ãä½ä»¤äººéæçäºå®æ¯ï¼ä½ä¸ºä¸åæ¶è´¹èæä»¬æ¯å¸æè·åæå¡è´¨éå¯è¾¾</SPAN></SPAN>7<SPAN LANG="zxx"><SPAN LANG="zxx">çæå¡ãäºå®ä¸æä»¬åªè½å«©æ»¡è¶³èªå·±çéæ±ãæ¾ç¶ï¼æ²¡æåªä¸ªè¡ä¸çä¼ä¸æ»¡è¶³è¿å®¢æ·çææã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåçç¾å½å®¢æ·æ»¡æåº¦ææ°ï¼</SPAN></SPAN>ACSI<SPAN LANG="zxx"><SPAN LANG="zxx">ï¼çç»è®¡ï¼æ¾ç¤ºå®¢æ·æ»¡æåº¦æ£å¨éæ¥ä¸è·ï¼èèå°è¿ä¸ç¹ï¼å¾ææ¾å¯ä»¥çåºäººä»¬æ£è¶æ¥è¶è±ç¦»å®¢æ·çæ¬è´¨ã
				</SPAN></SPAN>
				</P>
				<P ALIGN=CENTER><IMG SRC="crm1005_files/crm1005t-2.jpeg" NAME="graphics4" ALIGN=BOTTOM WIDTH=400 HEIGHT=257 BORDER=0></P>
				<P ALIGN=LEFT><SPAN LANG="zxx"><SPAN LANG="zxx">ããåæ°ä¸çå¾®å°å·®å¼ä»ç»è®¡ä¸æ¥è¯´æ²¡æå¤å°æä¹ãä½ä»¤äººéæçäºå®æ¯ï¼ä½ä¸ºä¸åæ¶è´¹èæä»¬æ¯å¸æè·åæå¡è´¨éå¯è¾¾</SPAN></SPAN>7<SPAN LANG="zxx"><SPAN LANG="zxx">çæå¡ãäºå®ä¸æä»¬åªè½å«©æ»¡è¶³èªå·±çéæ±ãæ¾ç¶ï¼æ²¡æåªä¸ªè¡ä¸çä¼ä¸æ»¡è¶³è¿å®¢æ·çææã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåçç¾å½å®¢æ·æ»¡æåº¦ææ°ï¼</SPAN></SPAN>ACSI<SPAN LANG="zxx"><SPAN LANG="zxx">ï¼çç»è®¡ï¼æ¾ç¤ºå®¢æ·æ»¡æåº¦æ£å¨éæ¥ä¸è·ï¼èèå°è¿ä¸ç¹ï¼å¾ææ¾å¯ä»¥çåºäººä»¬æ£è¶æ¥è¶è±ç¦»å®¢æ·çæ¬è´¨ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx"><B>æ§æ¬ä¸çæ</B></SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå½ç¶ï¼æäººä¼é®âå¦ä½æè½çèµ·äººä»¬å¯¹æ®ééèæå¡ççæï¼å¦ä¸ªäººæ¯ç¥¨è´¦æ·ï¼â
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããæçåçæ¯âé®</SPAN></SPAN>First
				Directâ<SPAN LANG="zxx"><SPAN LANG="zxx">ã</SPAN></SPAN>First
				Direct<SPAN LANG="zxx"><SPAN LANG="zxx">æ¯æ±ä¸°é¶è¡ä½äºè±å½çä¸å®¶é¶å®åè¡ï¼ä¹æ¯è±å½å¢åç¬¬ä¸å®¶</SPAN></SPAN>24<SPAN LANG="zxx"><SPAN LANG="zxx">å°æ¶æå¡é¶è¡ã</SPAN></SPAN>85%<SPAN LANG="zxx"><SPAN LANG="zxx">çå®¢æ·é½æ¯é¶è¡æå¡åäº§åçâççæ¨å´èâï¼ä»ä»¬ä¼ç§¯æå°åèªå·±çæååå®¶äººæ¨èã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå®¢æ·ä½éªæ¯äºç»´çï¼ä¸æ¹é¢æ¯äº¤ä»è¡ä¸ºçï¼å¦ä¸æ¹é¢æ¯ææä½éªã</SPAN></SPAN>First
				Direct<SPAN LANG="zxx"><SPAN LANG="zxx">æ£æ¯æåååå©ç¨è¿ä¸ç¹çå å®¶ä¼ä¸ç»ç»ä¹ä¸ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããäº¤ä»çå¾è§çä½éªæ¯ä»»ä½ä¸å®¶ä¼ä¸æåçåå³æ¡ä»¶ãäº§åè´¨éï¼ä»·æ ¼åæå¡æçççé½æ¯ä¸å®¹åéçãèçä¸è§çææä½éªæäºä¼ä¸ä¸ä¼ä¸ä¹é´å·®è·çä½ç°ãæ¯
				ä¸ªäººåå³ççæ¶åï¼æ è®ºå¶å¹´é¾ï¼æ§å«æåèæ¯æèº«åï¼é½èå¥äºä¸å®çææå ç´ ãé£äºææï¼å¦è¢«ä¿¡ä»»ï¼è¢«éè§åè¢«å°éçæè§é½æ¯å®¢æ·å³ç³»èåä¸æå¯è§ä½åä¸
				å®¹å¿½è§çä¸è¥¿ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¿çç ç©¶æç¤ºææå¯¹äºçæ§æç»´èè¨æ¯å¿ä¸å¯å°çãå®ä»¬è¿æ¥çæä»¬çææ³åèº«ä½ãå®éªè¯æå¿èè½å¤å¯ååååºææï¼å¹¶äº§çæ¯å¤§èå¤</SPAN></SPAN>50<SPAN LANG="zxx"><SPAN LANG="zxx">åççµè½åå¤
				</SPAN></SPAN>1000<SPAN LANG="zxx"><SPAN LANG="zxx">åçç£è½ãéåçæ§å³çå¼å§èµ·ä½ç¨ï¼å®å°æ§å¶æä»¬çææãæä»¬å¸¸å¸¸è¯¯ä»¥ä¸ºèªå·±æ¯çæ§çï¼å®éä¸åºè¯¥è¯´æä»¬æ¯å¨çæ§åèªå·±çææã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>First
				Direct<SPAN LANG="zxx"><SPAN LANG="zxx">çä¸ä½é«çº§æ§è¡å®å¨é¶è¡æç«ä¼å§æ¾è¯´è¿ï¼âå®¢æ·ä½éªä¸çæææåå¯¹äº</SPAN></SPAN>First
				Direct<SPAN LANG="zxx"><SPAN LANG="zxx">æ¥è¯´å¿ä¸å¯å°ãå¶å®çä¸è¥¿ï¼èº«ä½ä½éªï¼å®¢æ·æ è®ºä»åªä¸ªé¶è¡é½ä¸æ ·å¯è½å¾å°ãèææå ç´ å°ä¿æ</SPAN></SPAN>First
				Direct<SPAN LANG="zxx"><SPAN LANG="zxx">æªæ¥åå¹´åçæåãå¯¹äºä¸ä½å®¢æ·èè¨ï¼å¨ä»æ¾ä¸çµè¯æèåæ¢ç¹å»äºèç½ä¹åä»ä¸ä»ç¥éèªå·±çéæ±å·²ç»å¨å¤çä¹ä¸ï¼èä¸ä¹ç¥éèªå·±å·²ä¸å¿å»å¦å¤
				çå°æ¹ï¼å®¢æ·åæ¬¢è¿ç§æè§ãâ</SPAN></SPAN>(3)
				<BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåªæè¿æ ·ï¼å®¢æ·ä½éªæè½ä¸ºä½ æç¨ãå¦æä½ å¨ä»»ä½æºä¼ä¸é½è½æ´æå®¢æ·çææéæ±ï¼å¹¶ä»¥æä¹ä»¥æãè¿æ·åçè¯çæå¡æåº¦å¯¹å¾ä¹ï¼é£ä¹å°±ä¸å®è½å¤èµ¢å¾å®¢æ·çå¿ è¯ï¼åå·¥çæ¬¢è¿åè¡ä¸ä»¬çæ·æ¨èµå©ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx"><B>é£ä¹ï¼è¯¥å¦ä½åå¢ï¼</B></SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããé¦åï¼åè¯ä½ ä¸ä¸ªåæ¶æ¯ãæ²¡ææ·å¾å¯èµ°ãå¦ä»çå®¢æ·å¤å¤æé²ï¼å¹¶ä¸å¦¥åæ¥åæ¬¡ççæå¡ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããä½ å¯ä»¥æ¬ºéªå®¢æ·ï¼ä½é£åªæ¤ä¸æ¬¡ï¼å ä¸ºä»ä»¥ååä¹ä¸ä¼æ¥åé¡¾ä½ ãæ´ä¸ºä¸¥éçæ¯ä»å¾æå¯è½ç»æé»æ¢å«äººè´ä¹°ä½ ä¼ä¸äº§åçå¼ºå¤§åéã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåæ ·çæåµä¸ï¼å®¢æ·å¯¹ä¼ä¸çä½éªå´æ¯åä¸ç¸åçãä»ä»¬ä¼å¨åæ¹çäº¤æµä¸èå¥èªå·±çææ³ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¯¹äºæä¸ªäººæ¥è¯´ï¼å¿«æ·æå¡å¯è½æ¯ä¸æ¬¡å¾ä¸éçä½éªï¼å ä¸ºé£ä»£è¡¨çä¸ä¸ï¼é«æåå¯¹å®¢æ·æ¶é´çå°éãç¶èåæ ·çæå¡å¯¹äºå¦å¤ä¸ä¸ªäººæ¥è¯´ä¹è®¸å°±æå³çéäººæ§åï¼ä¸çæï¼ä¸å³å¿å®¢æ·ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¯¹äºå®¢æ·ä½éªçæåæ»æ¯èä¸æ°¸è¿å°æ¯åå³äºæ¯ä¸ªå®¢æ·æ¬èº«ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããä¸ºäºè®©å®¢æ·æä½ éè®°äºå¿ï¼ä½ å¿é¡»å¨ä¸å®¢æ·çäºå¨ä¸åæ¶è¯å«åååºä»ä»¬ä¸åçéæ±åæå¾ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããè¦åå°è¿ä¸ç¹å°±å¿é¡»ç¡®ä¿è´è´£è®¾è®¡åäº¤ä»å®¢æ·ä½éªçä¼ä¸åå·¥æéå¸¸é«çæå</SPAN></SPAN>(EI)<SPAN LANG="zxx"><SPAN LANG="zxx">ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¯¹äºæåçå®ä¹æè®¸å¤ç§ï¼ä½å¯¹äºä¸ä¸ªå·æé«æåçäººæ¥è¯´å¶ä¸å¯æç¼ºçç¹è´¨ä¾¿æ¯å¯¹ä»äººæè§çææä»¥åè½å¤å¦¥åå¤çåæ¹å³ç³»ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããè®¸å¤äººè®¤ä¸º</SPAN></SPAN>EI<SPAN LANG="zxx"><SPAN LANG="zxx">æ¯ä¸ä¸ªäººæ§æ ¼çä¸é¨åï¼æ¯ä¸çä¿±æ¥çï¼èä¸æ¯ä¸ç§å¯ä»¥å¼åçæå·§åè½åãä½æ è®ºå¦ä½ï¼å®é½æ¯ä¸ä¸ªè®©ä¼ä¸äºè§£å¦ä½ç¨ææéåå å¼ºå®¢æ·ä½éªçæææ¹æ³ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå½ç¶è¿è¿ä¸å¤ãå¦æä½ è¿æ²¡æéå¯¹æ§çæµç¨åç³»ç»å¯¹é¢åå®¢æ·çåå·¥äºä»¥æ¯æï¼é£ä¹ä»¥ä¸ä¸¤ç§æåµå°±å¾æå¯è½åçï¼
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>1.
				<SPAN LANG="zxx"><SPAN LANG="zxx">ä¼ä¸ä¸å®¢æ·ä¹é´çææäº¤æµå°è¢«åæï¼å®¢æ·æäºä¼ä¸è¿ä½ç´ä¹±çä½ç³»ä¸çä¸ç¯ï¼ä½¿ä»ä»¬è§å¾èªå·±æ£ä¸æ¯«æ ææçæºå¨äººèä¸æ¯çäººæäº¤éã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>2.
				<SPAN LANG="zxx"><SPAN LANG="zxx">åå·¥åä¸äºâè¶è¶èªå·±èè´£âçäºæï¼ä»ä»¬å©ç¨èªå·±çæåçºç²ä½ èä¸å®¢æ·å»ºç«äº²å¯å³ç³»ãè¿æ¯ç¸å½å±é©çï¼å ä¸ºå®ä¼æå®³å°å®¢æ·å¯¹ä½ çä¼ä¸çä¿¡ä»»åå¯¹ä½ è½åçä¿¡
				å¿ãå½æä¸ªå®¢æ·æå¡ååå®¢æ·éæå¹¶è¯´âéå¸¸æ±æï¼è¿ä»ä»æ¯ä¸ä¸ªæµç¨ï¼æä»¬å¿é¡»èµ°ä¸ä¸ï¼âææ¯âå¾å¯¹ä¸èµ·è®©ä½ ä¹çäºï¼æä»¬ååæ´æ¢äºæ°çç³»ç»ï¼å®ççå¾
				æ¢âï¼è¿æ¶ä»ä»¬å°±å·²è¿äºç«ä½äºã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåæä»¥ä¸ä¸¤ä¸ªé®é¢çå¯ä¸éå¾æ¯å¨èº«å¿å°æå¥å®¢æ·ä½éªè´¨éçæé«ä¸ãè¿ç§ä¸è¥¿æ¯æ²¡åæ³é åçï¼å ä¸ºå®¢æ·çå¾å°ï¼åå·¥çå¾å°ï¼æåæèµèä¹ä¸æ ·çå¾å°ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx"><B>æ¿å±å®¢æ·äº§çæ£ç¡®çææååº</B></SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå®¢æ·ä½éªçå¨é¨æä¹å¨äºå¨æ£ç¡®çæ¶é´ï¼ä»¥æ£ç¡®çæ¹å¼ï¼æ¿å±å®¢æ·äº§çæ£ç¡®çææååºï¼ä»èå¾å°ä¼ä¸ææ¸´æçææã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããé¦åï¼ä½ å¿é¡»è¯å«åºææä»·å¼å®¢æ·ãä»ä»¬ä¹è®¸ä¸æ¯å¨ä½ é£å¿è±æå¤é±çäººï¼ä¹ä¸æ¯ä½ ä¸ºä¹æå¡æ¶é´æé¿çï¼èæ¯é£äºé«åº¦å³æ³¨ä½ çå®¢æ·ââä½ çè¿½å´èãè¦åå°
				è¿ç¹æç®åä¹æææçåæ³å°±æ¯é®ä¸é®å®¢æ·å¨ä¸æ¬¡å®¢æ·ä½éªä¹åä»åå®¶äººåæåæ¨èä½ çå¯è½æ§å¤å¤§ï¼</SPAN></SPAN>0<SPAN LANG="zxx"><SPAN LANG="zxx">ä¸ºæå°ï¼</SPAN></SPAN>10<SPAN LANG="zxx"><SPAN LANG="zxx">ä¸ºæå¤§ãé£äºè¯åå¨</SPAN></SPAN>9<SPAN LANG="zxx"><SPAN LANG="zxx">å°</SPAN></SPAN>10<SPAN LANG="zxx"><SPAN LANG="zxx">ä¹é´çå®¢æ·ä¾¿æ¯
				ä½ çççæ¨å´èã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããä»æä»¬çè°ç ä¸å¾åºï¼é£äºè¯åå¨</SPAN></SPAN>7<SPAN LANG="zxx"><SPAN LANG="zxx">å°</SPAN></SPAN>8<SPAN LANG="zxx"><SPAN LANG="zxx">ä¹é´çå®¢æ·å¯¹ä½ çä¼ä¸å¯ä»¥è¯´å¥½æ¶æºåãå¾åå¨</SPAN></SPAN>0<SPAN LANG="zxx"><SPAN LANG="zxx">å°</SPAN></SPAN>6<SPAN LANG="zxx"><SPAN LANG="zxx">ä¹é´çå®¢æ·å¾å¯è½æä¸ºä½ çæ¹è¯èï¼ä¸æ¤åæ¶ï¼ä»¥ä»ä»¬å¯¹ä¼ä¸ç
				æ´å¯ï¼ä»ä»¬æ¯ä¸å¯è½åè±¡é£äºå¯¹ä½ æ±ä»¥æ¬æçå®¢æ·é£æ ·ç§¯æãèé£äºå¯¹ä½ çè¯åå¨</SPAN></SPAN>9<SPAN LANG="zxx"><SPAN LANG="zxx">å°</SPAN></SPAN>10<SPAN LANG="zxx"><SPAN LANG="zxx">ä¹é´çå®¢æ·åå¯¹ä½ æå¾å¼ºçææä¾æãè¿äºäººæ¯ææå¯è½å¸®å©ä½ æ·±å¥åæ¹
				åä¼ä¸ä»·å¼ä¸»å¼ çï¼å ä¸ºä½ çæåå¯¹ä»ä»¬æ¥è¯´ä¹å·æä¸å®çæä¹ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¶æ¬¡ï¼ä½ å¿é¡»äºè§£å®¢æ·æ¯å¦ä½ä½éªä¼ä¸çãæä»¬å»ºè®®éç¨å®¢æ·è´ä¹°åºæ¯æ¨¡æåç¥ç§è´ç©è°æ¥ææ¯æ¥è·å¾å®¢æ·ä¸ä¼ä¸äºå¨æ¶ççæ£ä½éªãä»¤äººéæçæ¯äºå®ä¸å®¢æ·ææ¥åçæå¡ä¸æä»¬ççè§£æçå¤©å£¤ä¹å«ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããç¬¬ä¸ï¼ä½ å¿é¡»ç¡®å®æ¯æ¬¡å®¢æ·ä½éªä¸ææå®¢æ·âæ¸´æå¾å°çç»æâçç¸å¯¹éè¦æ§ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããä¸ææä¸º</SPAN></SPAN>GCCRM<SPAN LANG="zxx"><SPAN LANG="zxx">æ°åçæç« ä¸æ¾è®¨è®ºè¿å®¢æ·ææä»ä¸ä¼ä¸çäºå¨ä¸å¾å°çææãè¿äºææå ç´ å³å®äºäººä»¬å¯¹ä¼ä¸çæåã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããæ¯ä¸ªå ç´ çç¸å¯¹éè¦æ§æ ¹æ®å®¢æ·ï¼æ¸ éåäº§åççä¸åèä¸åãæ¤å¤ï¼æ¬åè¡¨åªå½çº³äºå®¢æ·æ¸´æä½éªå°çææä¸å³é®çå ç§ã
				</SPAN></SPAN>
				</P>
				<P ALIGN=CENTER><IMG SRC="crm1005_files/crm1005t-3.jpeg" NAME="graphics5" ALIGN=BOTTOM WIDTH=240 HEIGHT=363 BORDER=0></P>
				<P ALIGN=LEFT><SPAN LANG="zxx"><SPAN LANG="zxx">ããè®°ä½ï¼åªæä¾ç¬¼ç»çå®¢æ·ä½éªæ¯ä¸å¤çââäººä»¬å¯¹çµè¯å¼å«ãç½ç«è®¿é®æé¢å¯¹é¢äº¤è°çææä¸å°½ç¸åãä½ å¿é¡»ç¡®ä¿çæ¯ï¼è¿äºå·®å¼æ¯å¦é½è¢«æ³¨æå°äºã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããç¬¬åï¼å¿é¡»ç¥éå¯¹äºä½ æ»¡è¶³ä»ä»¬ææéæ±æåçå·¥ä½ï¼å®¢æ·çæè§å¦ä½ï¼
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããåªæé£æ¶ä½ æçæ£æèµæ ¼æ§æ¬å¦ä½è®¾è®¡æä¼åå®¢æ·ä½éªã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå½ç¶ï¼åé ååºç¶éè¦ï¼ä½è¿å¿é¡»èèå°ææ¬ï¼æå¹¸ææ£çä¸»æââå¦ç¡®ä¿åå·¥ä»¥å°éåå³æçæåº¦é®åå®¢æ·ï¼ç§¯æä¸»å¨å°å¾å¬ä»ä»¬çéæ±ââéå¸¸é½ä¸éè¦è±å¤ªå¤çé±å´åè½å¤äº§çå·¨å¤§çææéå ä»·å¼ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¦ä»ï¼è¶æ¥è¶å¤çä¼ä¸å¼å§è°è®ºâç®¡çå®¢æ·ä½éªãâè¿çç¡®æ¯ä¸ä¸ªå®ä¼çç®æ ï¼ä½å®éä¸å®å´è¿·å¤±äºçæ£çè¦ç¹ãä¼ä¸ç»ç»ä¸æè±å¤§æçé±å¸®å©å®¢æ·èªè¡ææ¡é£
				æ¦æ¶©é¾æçæµç¨ãä»ä»¬çå³æ³¨ç¹ä»å¨äºâç®¡çå®¢æ·ä½éªâèä¸æ¯âæ¹åå®¢æ·ä½éªâãä¼ä¸è¯å¾åé å®¢æ·ï¼è®©ä»ä»¬ä¹äºè·éè¯é³çµè¯çæç¤ºæçµè¯æé®èä¸æ¯ä¸çäººäº¤
				è°ãè¿æ ·åçç¡®æå©äºéä½ææ¬ï¼åå¾çæåä¸å©çï¼ä½å´ä¸æ¯ä¸ä¸ªå»ºç«ä¸å¡å¯æç»æ§çé¿ä¹ä¹éã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ããå¯¹äºä¸ä¸ªä¼ä¸ï¼å®è¦åå¾é¿ææåï¼å®¢æ·ä½éªå°±æå³çä¸åã
				</SPAN></SPAN><BR><B><BR></B><SPAN LANG="zxx"><SPAN LANG="zxx"><B>å³äºä½è</B></SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>Simon
				Daisley<SPAN LANG="zxx"><SPAN LANG="zxx">æ¯</SPAN></SPAN>Profusion
				International<SPAN LANG="zxx"><SPAN LANG="zxx">çèååå§äººåå¸¸å¡è£äºï¼è¿æ¯ä¸å®¶ä¸é¨æä¾åºå¸ç¸å³å¸®å©çåå¡åå±å¬å¸ãå¨æç«</SPAN></SPAN>Profusion
				International<SPAN LANG="zxx"><SPAN LANG="zxx">ä¹åï¼
				</SPAN></SPAN>Simon<SPAN LANG="zxx"><SPAN LANG="zxx">åä»çä¸å¡åä½ä¼ä¼´</SPAN></SPAN>Kirstine
				Ward<SPAN LANG="zxx"><SPAN LANG="zxx">æ¾æä»»</SPAN></SPAN>Customer
				Contact Company
				(c3)<SPAN LANG="zxx"><SPAN LANG="zxx">çé¡¾é®ï¼</SPAN></SPAN>C3<SPAN LANG="zxx"><SPAN LANG="zxx">æ¾æ¯æ¬§æ´²æå¤§çå®¢æ·ç®¡çç¬ç«å¨è¯¢å¬å¸ï¼ä»ä»¬å¸®å©å°ä¼ä¸è½¬æ¢ä¸ºå®¢æ·æéçæ ·åã</SPAN></SPAN>Simon<SPAN LANG="zxx"><SPAN LANG="zxx">ç»å¸¸ä¸ºåç§ä¼è®®ãè¡ä¸è¾©è®ºä½æ¼è®²åå®¾ï¼è¿ä¸º
				</SPAN></SPAN>CRM<SPAN LANG="zxx"><SPAN LANG="zxx">æå¿æä¾æ°ç¨¿ãä»æ¯</SPAN></SPAN>CRM<SPAN LANG="zxx"><SPAN LANG="zxx">æ¹é¢çé¡¾é®ãæ¼è®²åå®¾ãä½èååéï¼ç§¯ææ´»è·äº</SPAN></SPAN>CRM<SPAN LANG="zxx"><SPAN LANG="zxx">ä¸çè¿</SPAN></SPAN>20<SPAN LANG="zxx"><SPAN LANG="zxx">å¹´ã
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx"><B>èæ³¨
				</B></SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>1<SPAN LANG="zxx"><SPAN LANG="zxx">ï¼</SPAN></SPAN>Building
				Great Customer Experiences, by Colin Shaw of Beyond Philosophy
				<BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>2<SPAN LANG="zxx"><SPAN LANG="zxx">ï¼</SPAN></SPAN>Customer
				Centricity, Marketing Forum 2001 <SPAN LANG="zxx"><SPAN LANG="zxx">çè°ç 
				</SPAN></SPAN><BR><BR><SPAN LANG="zxx"><SPAN LANG="zxx">ãã</SPAN></SPAN>3.
				Building Great Customer Experiences, Beyond Philosophy
				<BR><BR>*<SPAN LANG="zxx"><SPAN LANG="zxx">æ¬æç»è¿</SPAN></SPAN>GreaterChinaCRM<SPAN LANG="zxx"><SPAN LANG="zxx">è®¸å¯è½¬è½½</SPAN></SPAN></P>
				<P ALIGN=RIGHT STYLE="margin-bottom: 0in"><A HREF="http://www.gccrm.com/" TARGET="_blank">GreaterChinaCRM
				(www.gccrm.com)<!-- #EndEditable --></A> 
				</P>
				<HR SIZE=1 COLOR="#000000" NOSHADE>
				<P ALIGN=LEFT><BR><BR>
				</P>
			</TD>
			<TD WIDTH=10>
				<P ALIGN=LEFT>&nbsp;</P>
			</TD>
		</TR>
	</TABLE>
</CENTER>
<P><!-- #EndTemplate --><BR><BR>
</P>
</BODY>
</HTML>

Actions: View

Attachments on bug 386371: 260921