Attachment 305403 Details for Bug 446492 – text

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[Fwd: Re: RHN reference guide].eml.txt (text/plain), 5.81 KB, created by Paul Kennedy on 2008-05-14 20:24:19 UTC

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Created: 2008-05-14 20:24:19 UTC

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>Subject:
>[Fwd: Re: RHN reference guide]
>From:
>Kenji Nanamiya <knanamiy@redhat.com>
>Date:
>Wed, 14 May 2008 14:04:18 +1000
>To:
>jwulf@redhat.com, pkennedy@redhat.com
>
>Hi Joshua and Paul,
>
>As Mike is on vacation, I will forward this email to you guys. Could you please review this and fix the document issue in RHN reference?
>
>Thanks,
>Kenji
>
>
>
>-------- Original Message --------
>Subject: Re: RHN reference guide
>Date: Wed, 14 May 2008 13:55:26 +1000
>From: Kenji Nanamiya <knanamiy@redhat.com>
>Reply-To: kenji.nanamiya@redhat.com
>To: Michael Hideo Smith <mhideo@redhat.com>
>CC: John Ha <jha@redhat.com>,  achan@redhat.com
>References: <480C1494.3030006@redhat.com> <480C1D48.5010608@redhat.com> <480C232D.2020206@redhat.com> <480C2733.90504@redhat.com> <480C2BB1.8040802@redhat.com> <Pine.LNX.4.64.0804211648270.11554@localhost.localdomain> <Pine.LNX.4.64.0804211706090.11554@localhost.localdomain> <480D30FC.50702@redhat.com> <480D3507.2080408@redhat.com> <480D39E2.6000402@redhat.com>
>
>Mike and John,
>
>Customer still inquire about this issue. Could you please find a person
>who is in charge of the RHN docs? We need to fix this issue asap as this
>is a wrong information.
>
>Thanks,
>Kenji
>
>
>++
>Kenji Nanamiya
>Customer Service, Red Hat Asia-Pacific
>Japan: 0034-800-400-536 option 3
>Australia: 1 800 RED HAT option 4
>New Zealand: 0 800 441 734 0 Option 4
>OTHERS: +61 7 3514 8100 option 4
>
>
>Michael Hideo Smith wrote:
>> Hi Kenji,
>>
>> Red Hat Network is not under our purview at the moment, only Satellite.
>>
>> John,
>>
>> Can you take point and find out who is accountable for the RHN Docs?
>>
>> - Mike
>>
>>
>> Kenji Nanamiya wrote:
>>> Hi John,
>>>
>>> There might be a confusion between Satellite customer and RHN customer. I was talking about RHN customer, who or RH are not able to delete a user in their RHN. Satellite customer can delete a user in their Satellite server, but customer service do not delete a user for them.
>>> Please let me know if you have questions.
>>>
>>> Thanks,
>>> Kenji
>>>
>>> ++
>>> Kenji Nanamiya
>>> Customer Service, Red Hat Asia-Pacific
>>> Japan: 0034-800-400-536 option 3
>>> Australia: 1 800 RED HAT option 4
>>> New Zealand: 0 800 441 734 0 Option 4
>>> OTHERS: +61 7 3514 8100 option 4
>>>
>>>
>>> Kenji Nanamiya wrote:
>>>> Hi John,
>>>>
>>>> Thanks for your reply.
>>>>
>>>> It sounds like customer still can delete a user. Customer or Red Hat are able to deactivate users but cannot delete them.
>>>> Could you rewrite the line? I apologise for this inconvenience.
>>>>
>>>> Kind regards,
>>>> Kenji
>>>>
>>>>
>>>> ++
>>>> Kenji Nanamiya
>>>> Customer Service, Red Hat Asia-Pacific
>>>> Japan: 0034-800-400-536 option 3
>>>> Australia: 1 800 RED HAT option 4
>>>> New Zealand: 0 800 441 734 0 Option 4
>>>> OTHERS: +61 7 3514 8100 option 4
>>>>
>>>>
>>>> John Ha wrote:
>>>>> Oops, forgot to add Mike and Athene. Sorry about that, it's
>>>>> my pine e-mail reply reflex actions getting the best of me :D
>>>>>
>>>>> --John
>>>>>
>>>>> On Mon, 21 Apr 2008, John Ha wrote:
>>>>>
>>>>>> Hello Kenji,
>>>>>>
>>>>>> On Mon, 21 Apr 2008, Kenji Nanamiya wrote:
>>>>>>
>>>>>>> Hi John,
>>>>>>>
>>>>>>> Please review the RHN reference guide 5.0, 6.9.1.1 "User List  Active  User Details". Here it says
>>>>>>>
>>>>>>> "Users may now be deactivated directly from the RHN web interface. RHN Satellite Server customers may deactivate or delete users from their systems, although non-Satellite customers must contact Customer Service to delete a user. Users may be deactivated or deleted by Organization Administrators, or users may deactivate their own accounts."
>>>>>>>
>>>>>>> but nobody in Red Hat has the ability to delete a user. What we can do is only to deactivate. Please change or delete this sentence.
>>>>>>
>>>>>> Thank you for the clarification. I can rewrite the line above to read:
>>>>>>
>>>>>> "Users may now be deactivated directly from the RHN Satellite Server web
>>>>>> interface. RHN Satellite Server users may be deactivated or deleted by
>>>>>> Organization Administrators, or users may deactivate their own accounts."
>>>>>>
>>>>>> Is this satisfactory?
>>>>>>
>>>>>> Cheers,
>>>>>> John
>>>>>>
>>>>>>> We need to change this sentence not only current or future version but also old versions since customer can browse them and they should get confused (We can't say older RHN was able to delete a user).
>>>>>>>
>>>>>>> Kind regards,
>>>>>>> Kenji
>>>>>>>
>>>>>>> ++
>>>>>>> Kenji Nanamiya
>>>>>>> Customer Service, Red Hat Asia-Pacific
>>>>>>> Japan: 0034-800-400-536 option 3
>>>>>>> Australia: 1 800 RED HAT option 4
>>>>>>> New Zealand: 0 800 441 734 0 Option 4
>>>>>>> OTHERS: +61 7 3514 8100 option 4
>>>>>>>
>>>>>>>
>>>>>>> Michael Hideo Smith wrote:
>>>>>>>> My bad, sorry, Glaucia. I thought this was translation related.
>>>>>>>>
>>>>>>>> John, can you engage the CS team here and see what's what?
>>>>>>>>
>>>>>>>> - Mike
>>>>>>>>
>>>>>>>> Glaucia Freitas wrote:
>>>>>>>>> Hi Mike,
>>>>>>>>>
>>>>>>>>> Yes sure, I'll send an email to the RHN writers explaning the phrase mentioned below and hopefully we'll be able to fix it on the next version upcoming.
>>>>>>>>> Please let me know if there's any other more efficient procedure that I could be taking.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Glaucia Cintra
>>>>>>>>>
>>>>>>>>> Michael Hideo Smith wrote:
>>>>>>>>>> Glaucia, can you lead this through?
>>>>>>>>>>
>>>>>>>>>> Kenji Nanamiya wrote:
>>>>>>>>>>> Hi Mike,
>>>>>>>>>>>
>>>>>>>>>>> I found an inappropriate phrase in the RHN reference guide. I would like to fix this as it suggests customers to contact customer service regarding what we cannot do.
>>>>>>>>>>> Could you let me know who is responsible for the RHN reference guide and how we can fix the contents of this?
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Kenji
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>
>>
>
>
>-- 
>
>++
>Kenji Nanamiya
>Customer Service, Red Hat Asia-Pacific
>Japan: 0034-800-400-536 option 3
>Australia: 1 800 RED HAT option 4
>New Zealand: 0 800 441 734 0 Option 4
>OTHERS: +61 7 3514 8100 option 4

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