Attachment 593233 Details for Bug 833455 – troubleshooting info

troubleshooting info

troubleshoot.txt (text/plain), 32.54 KB, created by Josef Bacik on 2012-06-20 15:03:44 UTC

(hide)

Description:

Filename:

MIME Type:

Creator: Josef Bacik

Created: 2012-06-20 15:03:44 UTC

Size: 32.54 KB

patch

obsolete

>Page 1 (Scheduler not running?):
>{'cups_connection_failure': False}
>Page 2 (Is local server publishing?):
>{'local_server_exporting_printers': False}
>Page 3 (Choose printer):
>{'cups_dest': <cups.Dest HL-2170W-series (default)>,
> 'cups_instance': None,
> 'cups_queue': 'HL-2170W-series',
> 'cups_queue_listed': True}
>Page 4 (Check printer sanity):
>{'cups_device_uri_scheme': u'dnssd',
> 'cups_printer_dict': {'device-uri': u'dnssd://Brother%20HL-2170W%20series._printer._tcp.local/',
>                       'printer-info': u'Brother HL-2170W series',
>                       'printer-is-shared': True,
>                       'printer-location': u'',
>                       'printer-make-and-model': u'Brother HL-2170W Foomatic/hpijs-pcl5e (recommended)',
>                       'printer-state': 4,
>                       'printer-state-message': u'Unable to locate printer.',
>                       'printer-state-reasons': [u'none'],
>                       'printer-type': 8564756,
>                       'printer-uri-supported': u'ipp://localhost:631/printers/HL-2170W-series'},
> 'cups_printer_remote': False,
> 'is_cups_class': False,
> 'local_cups_queue_attributes': {'auth-info-required': u'none',
>                                 'charset-configured': u'utf-8',
>                                 'charset-supported': [u'us-ascii', u'utf-8'],
>                                 'color-supported': False,
>                                 'compression-supported': [u'none', u'gzip'],
>                                 'copies-default': 1,
>                                 'copies-supported': (1, 9999),
>                                 'cups-version': u'1.5.2',
>                                 'device-uri': u'dnssd://Brother%20HL-2170W%20series._printer._tcp.local/',
>                                 'document-format-default': u'application/octet-stream',
>                                 'document-format-supported': [u'application/octet-stream',
>                                                               u'application/pdf',
>                                                               u'application/postscript',
>                                                               u'application/vnd.cups-banner',
>                                                               u'application/vnd.cups-command',
>                                                               u'application/vnd.cups-pdf',
>                                                               u'application/vnd.cups-postscript',
>                                                               u'application/vnd.cups-raw',
>                                                               u'application/x-cshell',
>                                                               u'application/x-csource',
>                                                               u'application/x-perl',
>                                                               u'application/x-shell',
>                                                               u'image/gif',
>                                                               u'image/jpeg',
>                                                               u'image/png',
>                                                               u'image/tiff',
>                                                               u'image/x-bitmap',
>                                                               u'image/x-photocd',
>                                                               u'image/x-portable-anymap',
>                                                               u'image/x-portable-bitmap',
>                                                               u'image/x-portable-graymap',
>                                                               u'image/x-portable-pixmap',
>                                                               u'image/x-sgi-rgb',
>                                                               u'image/x-sun-raster',
>                                                               u'image/x-xbitmap',
>                                                               u'image/x-xpixmap',
>                                                               u'text/css',
>                                                               u'text/html',
>                                                               u'text/plain'],
>                                 'finishings-default': 3,
>                                 'finishings-supported': [3],
>                                 'generated-natural-language-supported': [u'en-us'],
>                                 'ipp-versions-supported': [u'1.0',
>                                                            u'1.1',
>                                                            u'2.0',
>                                                            u'2.1'],
>                                 'ippget-event-life': 15,
>                                 'job-creation-attributes-supported': [u'copies',
>                                                                       u'finishings',
>                                                                       u'ipp-attribute-fidelity',
>                                                                       u'job-hold-until',
>                                                                       u'job-name',
>                                                                       u'job-priority',
>                                                                       u'job-sheets',
>                                                                       u'media',
>                                                                       u'media-col',
>                                                                       u'multiple-document-handling',
>                                                                       u'number-up',
>                                                                       u'output-bin',
>                                                                       u'output-mode',
>                                                                       u'orientation-requested',
>                                                                       u'page-ranges',
>                                                                       u'print-quality',
>                                                                       u'printer-resolution',
>                                                                       u'sides'],
>                                 'job-hold-until-default': u'no-hold',
>                                 'job-hold-until-supported': [u'no-hold',
>                                                              u'indefinite',
>                                                              u'day-time',
>                                                              u'evening',
>                                                              u'night',
>                                                              u'second-shift',
>                                                              u'third-shift',
>                                                              u'weekend'],
>                                 'job-ids-supported': True,
>                                 'job-k-limit': 0,
>                                 'job-k-octets-supported': (0, 52327276),
>                                 'job-page-limit': 0,
>                                 'job-priority-default': 50,
>                                 'job-priority-supported': [100],
>                                 'job-quota-period': 0,
>                                 'job-settable-attributes-supported': [u'copies',
>                                                                       u'finishings',
>                                                                       u'job-hold-until',
>                                                                       u'job-name',
>                                                                       u'job-priority',
>                                                                       u'media',
>                                                                       u'media-col',
>                                                                       u'multiple-document-handling',
>                                                                       u'number-up',
>                                                                       u'output-bin',
>                                                                       u'output-mode',
>                                                                       u'orientation-requested',
>                                                                       u'page-ranges',
>                                                                       u'print-quality',
>                                                                       u'printer-resolution',
>                                                                       u'sides'],
>                                 'job-sheets-default': (u'none', u'none'),
>                                 'job-sheets-supported': [u'none',
>                                                          u'classified',
>                                                          u'confidential',
>                                                          u'secret',
>                                                          u'standard',
>                                                          u'topsecret',
>                                                          u'unclassified'],
>                                 'jpeg-k-octets-supported': (0, 52327276),
>                                 'jpeg-x-dimension-supported': (0, 65535),
>                                 'jpeg-y-dimension-supported': (1, 65535),
>                                 'marker-change-time': 1320862722,
>                                 'marker-colors': [u'#000000', u'#000000'],
>                                 'marker-levels': [-1, 94],
>                                 'marker-names': [u'Black Toner Cartridge',
>                                                  u'Drum Unit'],
>                                 'marker-types': [u'toner', u'opc'],
>                                 'media-bottom-margin-supported': [508],
>                                 'media-col-supported': [u'media-bottom-margin',
>                                                         u'media-left-margin',
>                                                         u'media-right-margin',
>                                                         u'media-size',
>                                                         u'media-source',
>                                                         u'media-top-margin',
>                                                         u'media-type'],
>                                 'media-default': u'na_letter_8.5x11in',
>                                 'media-left-margin-supported': [635],
>                                 'media-right-margin-supported': [635],
>                                 'media-source-supported': [u'auto',
>                                                            u'top',
>                                                            u'bottom',
>                                                            u'envelope',
>                                                            u'large-capacity',
>                                                            u'manual',
>                                                            u'alternate'],
>                                 'media-supported': [u'na_letter_8.5x11in',
>                                                     u'iso_a4_210x297mm',
>                                                     u'oe_photo_4x6in',
>                                                     u'oe_photo5x7_5x7in',
>                                                     u'na_index-3x5_3x5in',
>                                                     u'na_index-5x8_5x8in',
>                                                     u'iso_a3_297x420mm',
>                                                     u'iso_a5_148x210mm',
>                                                     u'iso_a6_105x148mm',
>                                                     u'om_b4-jis_257.17x364.41mm',
>                                                     u'om_b5-jis_182.03x257.17mm',
>                                                     u'na_number-10_4.125x9.5in',
>                                                     u'iso_c5_162x229mm',
>                                                     u'iso_c6_114x162mm',
>                                                     u'iso_dl_110x220mm',
>                                                     u'om_env-isob5_176.03x250.11mm',
>                                                     u'na_monarch_3.875x7.5in',
>                                                     u'na_executive_7.25x10.5in',
>                                                     u'oe_flsa_8.5x13in',
>                                                     u'om_hagaki_99.83x148.16mm',
>                                                     u'oe_ledger_11x17in',
>                                                     u'na_legal_8.5x14in',
>                                                     u'om_oufuku_148.16x200.02mm',
>                                                     u'na_super-b_13x19in',
>                                                     u'oe_w558h774_7.75x10.75in',
>                                                     u'om_w612h935_215.9x329.84mm',
>                                                     u'oe_w774h1116_10.75x15.5in',
>                                                     u'custom_min_0.5x0.5in',
>                                                     u'custom_max_35277.770000x35277.770000mm'],
>                                 'media-top-margin-supported': [508, 507],
>                                 'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
>                                                                          u'separate-documents-collated-copies'],
>                                 'multiple-document-jobs-supported': True,
>                                 'multiple-operation-time-out': 300,
>                                 'natural-language-configured': u'en-us',
>                                 'notify-attributes-supported': [u'printer-state-change-time',
>                                                                 u'notify-lease-expiration-time',
>                                                                 u'notify-subscriber-user-name'],
>                                 'notify-events-default': [u'job-completed'],
>                                 'notify-events-supported': [u'job-completed',
>                                                             u'job-config-changed',
>                                                             u'job-created',
>                                                             u'job-progress',
>                                                             u'job-state-changed',
>                                                             u'job-stopped',
>                                                             u'printer-added',
>                                                             u'printer-changed',
>                                                             u'printer-config-changed',
>                                                             u'printer-deleted',
>                                                             u'printer-finishings-changed',
>                                                             u'printer-media-changed',
>                                                             u'printer-modified',
>                                                             u'printer-restarted',
>                                                             u'printer-shutdown',
>                                                             u'printer-state-changed',
>                                                             u'printer-stopped',
>                                                             u'server-audit',
>                                                             u'server-restarted',
>                                                             u'server-started',
>                                                             u'server-stopped'],
>                                 'notify-lease-duration-default': 86400,
>                                 'notify-lease-duration-supported': (0,
>                                                                     2147483647),
>                                 'notify-max-events-supported': [100],
>                                 'notify-pull-method-supported': [u'ippget'],
>                                 'notify-schemes-supported': [u'dbus',
>                                                              u'mailto',
>                                                              u'rss'],
>                                 'number-up-default': 1,
>                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
>                                 'operations-supported': [2,
>                                                          4,
>                                                          5,
>                                                          6,
>                                                          8,
>                                                          9,
>                                                          10,
>                                                          11,
>                                                          12,
>                                                          13,
>                                                          14,
>                                                          16,
>                                                          17,
>                                                          18,
>                                                          19,
>                                                          20,
>                                                          21,
>                                                          22,
>                                                          23,
>                                                          24,
>                                                          25,
>                                                          26,
>                                                          27,
>                                                          28,
>                                                          34,
>                                                          35,
>                                                          37,
>                                                          38,
>                                                          56,
>                                                          57,
>                                                          59,
>                                                          16385,
>                                                          16386,
>                                                          16387,
>                                                          16388,
>                                                          16389,
>                                                          16390,
>                                                          16391,
>                                                          16392,
>                                                          16393,
>                                                          16394,
>                                                          16395,
>                                                          16396,
>                                                          16397,
>                                                          16398,
>                                                          16399,
>                                                          16423],
>                                 'orientation-requested-default': None,
>                                 'orientation-requested-supported': [3,
>                                                                     4,
>                                                                     5,
>                                                                     6],
>                                 'output-bin-default': u'face-down',
>                                 'output-bin-supported': [u'face-down'],
>                                 'output-mode-default': u'monochrome',
>                                 'output-mode-supported': [u'monochrome'],
>                                 'page-ranges-supported': True,
>                                 'pages-per-minute': 1,
>                                 'pdf-k-octets-supported': (0, 52327276),
>                                 'pdf-versions-supported': [u'adobe-1.2',
>                                                            u'adobe-1.3',
>                                                            u'adobe-1.4',
>                                                            u'adobe-1.5',
>                                                            u'adobe-1.6',
>                                                            u'adobe-1.7',
>                                                            u'iso-19005-1_2005',
>                                                            u'iso-32000-1_2008',
>                                                            u'pwg-5102.3'],
>                                 'pdl-override-supported': [u'attempted'],
>                                 'port-monitor': u'none',
>                                 'port-monitor-supported': [u'none'],
>                                 'print-color-mode-default': u'monochrome',
>                                 'print-color-mode-supported': [u'monochrome'],
>                                 'print-quality-default': 4,
>                                 'print-quality-supported': [4],
>                                 'printer-commands': [u'AutoConfigure',
>                                                      u'Clean',
>                                                      u'PrintSelfTestPage'],
>                                 'printer-current-time': '(IPP_TAG_DATE)',
>                                 'printer-dns-sd-name': None,
>                                 'printer-error-policy': u'stop-printer',
>                                 'printer-error-policy-supported': [u'abort-job',
>                                                                    u'retry-current-job',
>                                                                    u'retry-job',
>                                                                    u'stop-printer'],
>                                 'printer-icons': u'http://localhost:631/icons/HL-2170W-series.png',
>                                 'printer-info': u'Brother HL-2170W series',
>                                 'printer-is-accepting-jobs': True,
>                                 'printer-is-shared': True,
>                                 'printer-location': u'',
>                                 'printer-make-and-model': u'Brother HL-2170W Foomatic/hpijs-pcl5e (recommended)',
>                                 'printer-more-info': u'http://localhost:631/printers/HL-2170W-series',
>                                 'printer-name': u'HL-2170W-series',
>                                 'printer-op-policy': u'default',
>                                 'printer-op-policy-supported': [u'authenticated',
>                                                                 u'default'],
>                                 'printer-resolution-default': (600, 600, 3),
>                                 'printer-resolution-supported': [(600,
>                                                                   600,
>                                                                   3)],
>                                 'printer-settable-attributes-supported': [u'printer-info',
>                                                                           u'printer-location'],
>                                 'printer-state': 4,
>                                 'printer-state-change-time': 1340179293,
>                                 'printer-state-message': u'Unable to locate printer.',
>                                 'printer-state-reasons': [u'none'],
>                                 'printer-type': 8564756,
>                                 'printer-up-time': 1340204448,
>                                 'printer-uri-supported': [u'ipp://localhost:631/printers/HL-2170W-series'],
>                                 'printer-uuid': u'urn:uuid:6e34af53-bd74-3c30-6b0c-55817ffe7157',
>                                 'queued-job-count': 2,
>                                 'server-is-sharing-printers': False,
>                                 'sides-default': u'one-sided',
>                                 'sides-supported': [u'one-sided',
>                                                     u'two-sided-long-edge',
>                                                     u'two-sided-short-edge'],
>                                 'uri-authentication-supported': [u'requesting-user-name'],
>                                 'uri-security-supported': [u'none'],
>                                 'which-jobs-supported': [u'completed',
>                                                          u'not-completed',
>                                                          u'aborted',
>                                                          u'all',
>                                                          u'canceled',
>                                                          u'pending',
>                                                          u'pending-held',
>                                                          u'processing',
>                                                          u'processing-stopped']}}
>Page 5 (Check PPD sanity):
>{'cups_printer_ppd_defaults': {u'General': {u'Duplex': u'None',
>                                            u'InputSlot': u'Default',
>                                            u'PageRegion': u'Letter',
>                                            u'PageSize': u'Letter',
>                                            u'PrintoutMode': u'Normal'},
>                               u'PrintoutMode': {u'Quality': u'FromPrintoutMode'}},
> 'cups_printer_ppd_valid': True,
> 'missing_pkgs_and_exes': ([], [])}
>Page 6 (Local or remote?):
>{'printer_is_remote': False}
>Page 7 (Printer state reasons):
>{'printer-state-message': u'Unable to locate printer.',
> 'printer-state-reasons': [u'none']}
>Page 8 (Verify packages):
>{'packages_verification': {'cups': ['..?......    /etc/cups/cupsd.conf.default',
>                                    '.M.......  c /etc/cups/subscriptions.conf',
>                                    '..?......    /usr/lib/cups/backend/dnssd',
>                                    '..?......    /usr/lib/cups/backend/ipp',
>                                    '..?......    /usr/lib/cups/backend/lpd',
>                                    '..?......    /usr/lib/cups/backend/serial',
>                                    'missing     /var/spool/cups/tmp (Permission denied)'],
>                           'foomatic': [],
>                           'gutenprint': [],
>                           'hpijs': [],
>                           'hplip': ['..?......    /usr/lib/cups/backend/hpfax'],
>                           'system-config-printer': []}}
>Page 9 (Error log checkpoint):
>{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd',
>                          'DefaultAuthType': 'Basic',
>                          'JobPrivateAccess': 'default',
>                          'JobPrivateValues': 'default',
>                          'MaxLogSize': '0',
>                          'SubscriptionPrivateAccess': 'default',
>                          'SubscriptionPrivateValues': 'default',
>                          'SystemGroup': 'sys root',
>                          'WebInterface': 'Yes',
>                          '_debug_logging': '0',
>                          '_remote_admin': '0',
>                          '_remote_any': '0',
>                          '_remote_printers': '1',
>                          '_share_printers': '0',
>                          '_user_cancel_any': '0'},
> 'error_log_checkpoint': 238614,
> 'error_log_debug_logging_set': True}
>Page 10 (Error log fetch):
>{'error_log': ['D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 POST / HTTP/1.1',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdAuthorize: No authentication data provided.',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 1.1 Get-Jobs 1',
>               'D [20/Jun/2012:11:01:34 -0400] Get-Jobs ipp://localhost/printers/',
>               'D [20/Jun/2012:11:01:34 -0400] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 POST / HTTP/1.1',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdAuthorize: No authentication data provided.',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 1.1 Get-Jobs 1',
>               'D [20/Jun/2012:11:01:34 -0400] Get-Jobs ipp://localhost/printers/',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 1] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 2] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 3] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 4] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 5] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 6] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 7] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 8] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 9] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 10] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 11] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] [Job 12] Loading attributes...',
>               'D [20/Jun/2012:11:01:34 -0400] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 17 PUT /admin/conf/cupsd.conf HTTP/1.1',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdAuthorize: Authorized as root using PeerCred',
>               'D [20/Jun/2012:11:01:34 -0400] cupsdIsAuthorized: username="root"',
>               'I [20/Jun/2012:11:01:34 -0400] Installing config file "/etc/cups/cupsd.conf"...',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdCloseClient: 17',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdCloseClient: 18',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdDeregisterPrinter(p=0x7fb58a3fa890(HL-2170W-series), removeit=1)',
>               'I [20/Jun/2012:11:01:35 -0400] Generating printcap /etc/printcap...',
>               'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs", busy="Printing jobs and dirty files"',
>               "W [20/Jun/2012:11:01:35 -0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'HL-2170W-series-Gray..' already exists",
>               "W [20/Jun/2012:11:01:35 -0400] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-HL-2170W-series' already exists"],
> 'error_log_debug_logging_unset': True}
>Page 11 (Locale issues):
>{'printer_page_size': u'Letter',
> 'system_locale_lang': 'en_US',
> 'user_locale_ctype': 'en_US',
> 'user_locale_messages': 'en_US'}

Actions: View

Attachments on bug 833455: 593233