Login
[x]
Log in using an account from:
Fedora Account System
Red Hat Associate
Red Hat Customer
Or login using a Red Hat Bugzilla account
Forgot Password
Login:
Hide Forgot
Create an Account
Red Hat Bugzilla – Attachment 593233 Details for
Bug 833455
Brother HL-2170W not working, it has worked before
[?]
New
Simple Search
Advanced Search
My Links
Browse
Requests
Reports
Current State
Search
Tabular reports
Graphical reports
Duplicates
Other Reports
User Changes
Plotly Reports
Bug Status
Bug Severity
Non-Defaults
|
Product Dashboard
Help
Page Help!
Bug Writing Guidelines
What's new
Browser Support Policy
5.0.4.rh83 Release notes
FAQ
Guides index
User guide
Web Services
Contact
Legal
This site requires JavaScript to be enabled to function correctly, please enable it.
troubleshooting info
troubleshoot.txt (text/plain), 32.54 KB, created by
Josef Bacik
on 2012-06-20 15:03:44 UTC
(
hide
)
Description:
troubleshooting info
Filename:
MIME Type:
Creator:
Josef Bacik
Created:
2012-06-20 15:03:44 UTC
Size:
32.54 KB
patch
obsolete
>Page 1 (Scheduler not running?): >{'cups_connection_failure': False} >Page 2 (Is local server publishing?): >{'local_server_exporting_printers': False} >Page 3 (Choose printer): >{'cups_dest': <cups.Dest HL-2170W-series (default)>, > 'cups_instance': None, > 'cups_queue': 'HL-2170W-series', > 'cups_queue_listed': True} >Page 4 (Check printer sanity): >{'cups_device_uri_scheme': u'dnssd', > 'cups_printer_dict': {'device-uri': u'dnssd://Brother%20HL-2170W%20series._printer._tcp.local/', > 'printer-info': u'Brother HL-2170W series', > 'printer-is-shared': True, > 'printer-location': u'', > 'printer-make-and-model': u'Brother HL-2170W Foomatic/hpijs-pcl5e (recommended)', > 'printer-state': 4, > 'printer-state-message': u'Unable to locate printer.', > 'printer-state-reasons': [u'none'], > 'printer-type': 8564756, > 'printer-uri-supported': u'ipp://localhost:631/printers/HL-2170W-series'}, > 'cups_printer_remote': False, > 'is_cups_class': False, > 'local_cups_queue_attributes': {'auth-info-required': u'none', > 'charset-configured': u'utf-8', > 'charset-supported': [u'us-ascii', u'utf-8'], > 'color-supported': False, > 'compression-supported': [u'none', u'gzip'], > 'copies-default': 1, > 'copies-supported': (1, 9999), > 'cups-version': u'1.5.2', > 'device-uri': u'dnssd://Brother%20HL-2170W%20series._printer._tcp.local/', > 'document-format-default': u'application/octet-stream', > 'document-format-supported': [u'application/octet-stream', > u'application/pdf', > u'application/postscript', > u'application/vnd.cups-banner', > u'application/vnd.cups-command', > u'application/vnd.cups-pdf', > u'application/vnd.cups-postscript', > u'application/vnd.cups-raw', > u'application/x-cshell', > u'application/x-csource', > u'application/x-perl', > u'application/x-shell', > u'image/gif', > u'image/jpeg', > u'image/png', > u'image/tiff', > u'image/x-bitmap', > u'image/x-photocd', > u'image/x-portable-anymap', > u'image/x-portable-bitmap', > u'image/x-portable-graymap', > u'image/x-portable-pixmap', > u'image/x-sgi-rgb', > u'image/x-sun-raster', > u'image/x-xbitmap', > u'image/x-xpixmap', > u'text/css', > u'text/html', > u'text/plain'], > 'finishings-default': 3, > 'finishings-supported': [3], > 'generated-natural-language-supported': [u'en-us'], > 'ipp-versions-supported': [u'1.0', > u'1.1', > u'2.0', > u'2.1'], > 'ippget-event-life': 15, > 'job-creation-attributes-supported': [u'copies', > u'finishings', > u'ipp-attribute-fidelity', > u'job-hold-until', > u'job-name', > u'job-priority', > u'job-sheets', > u'media', > u'media-col', > u'multiple-document-handling', > u'number-up', > u'output-bin', > u'output-mode', > u'orientation-requested', > u'page-ranges', > u'print-quality', > u'printer-resolution', > u'sides'], > 'job-hold-until-default': u'no-hold', > 'job-hold-until-supported': [u'no-hold', > u'indefinite', > u'day-time', > u'evening', > u'night', > u'second-shift', > u'third-shift', > u'weekend'], > 'job-ids-supported': True, > 'job-k-limit': 0, > 'job-k-octets-supported': (0, 52327276), > 'job-page-limit': 0, > 'job-priority-default': 50, > 'job-priority-supported': [100], > 'job-quota-period': 0, > 'job-settable-attributes-supported': [u'copies', > u'finishings', > u'job-hold-until', > u'job-name', > u'job-priority', > u'media', > u'media-col', > u'multiple-document-handling', > u'number-up', > u'output-bin', > u'output-mode', > u'orientation-requested', > u'page-ranges', > u'print-quality', > u'printer-resolution', > u'sides'], > 'job-sheets-default': (u'none', u'none'), > 'job-sheets-supported': [u'none', > u'classified', > u'confidential', > u'secret', > u'standard', > u'topsecret', > u'unclassified'], > 'jpeg-k-octets-supported': (0, 52327276), > 'jpeg-x-dimension-supported': (0, 65535), > 'jpeg-y-dimension-supported': (1, 65535), > 'marker-change-time': 1320862722, > 'marker-colors': [u'#000000', u'#000000'], > 'marker-levels': [-1, 94], > 'marker-names': [u'Black Toner Cartridge', > u'Drum Unit'], > 'marker-types': [u'toner', u'opc'], > 'media-bottom-margin-supported': [508], > 'media-col-supported': [u'media-bottom-margin', > u'media-left-margin', > u'media-right-margin', > u'media-size', > u'media-source', > u'media-top-margin', > u'media-type'], > 'media-default': u'na_letter_8.5x11in', > 'media-left-margin-supported': [635], > 'media-right-margin-supported': [635], > 'media-source-supported': [u'auto', > u'top', > u'bottom', > u'envelope', > u'large-capacity', > u'manual', > u'alternate'], > 'media-supported': [u'na_letter_8.5x11in', > u'iso_a4_210x297mm', > u'oe_photo_4x6in', > u'oe_photo5x7_5x7in', > u'na_index-3x5_3x5in', > u'na_index-5x8_5x8in', > u'iso_a3_297x420mm', > u'iso_a5_148x210mm', > u'iso_a6_105x148mm', > u'om_b4-jis_257.17x364.41mm', > u'om_b5-jis_182.03x257.17mm', > u'na_number-10_4.125x9.5in', > u'iso_c5_162x229mm', > u'iso_c6_114x162mm', > u'iso_dl_110x220mm', > u'om_env-isob5_176.03x250.11mm', > u'na_monarch_3.875x7.5in', > u'na_executive_7.25x10.5in', > u'oe_flsa_8.5x13in', > u'om_hagaki_99.83x148.16mm', > u'oe_ledger_11x17in', > u'na_legal_8.5x14in', > u'om_oufuku_148.16x200.02mm', > u'na_super-b_13x19in', > u'oe_w558h774_7.75x10.75in', > u'om_w612h935_215.9x329.84mm', > u'oe_w774h1116_10.75x15.5in', > u'custom_min_0.5x0.5in', > u'custom_max_35277.770000x35277.770000mm'], > 'media-top-margin-supported': [508, 507], > 'multiple-document-handling-supported': [u'separate-documents-uncollated-copies', > u'separate-documents-collated-copies'], > 'multiple-document-jobs-supported': True, > 'multiple-operation-time-out': 300, > 'natural-language-configured': u'en-us', > 'notify-attributes-supported': [u'printer-state-change-time', > u'notify-lease-expiration-time', > u'notify-subscriber-user-name'], > 'notify-events-default': [u'job-completed'], > 'notify-events-supported': [u'job-completed', > u'job-config-changed', > u'job-created', > u'job-progress', > u'job-state-changed', > u'job-stopped', > u'printer-added', > u'printer-changed', > u'printer-config-changed', > u'printer-deleted', > u'printer-finishings-changed', > u'printer-media-changed', > u'printer-modified', > u'printer-restarted', > u'printer-shutdown', > u'printer-state-changed', > u'printer-stopped', > u'server-audit', > u'server-restarted', > u'server-started', > u'server-stopped'], > 'notify-lease-duration-default': 86400, > 'notify-lease-duration-supported': (0, > 2147483647), > 'notify-max-events-supported': [100], > 'notify-pull-method-supported': [u'ippget'], > 'notify-schemes-supported': [u'dbus', > u'mailto', > u'rss'], > 'number-up-default': 1, > 'number-up-supported': [1, 2, 4, 6, 9, 16], > 'operations-supported': [2, > 4, > 5, > 6, > 8, > 9, > 10, > 11, > 12, > 13, > 14, > 16, > 17, > 18, > 19, > 20, > 21, > 22, > 23, > 24, > 25, > 26, > 27, > 28, > 34, > 35, > 37, > 38, > 56, > 57, > 59, > 16385, > 16386, > 16387, > 16388, > 16389, > 16390, > 16391, > 16392, > 16393, > 16394, > 16395, > 16396, > 16397, > 16398, > 16399, > 16423], > 'orientation-requested-default': None, > 'orientation-requested-supported': [3, > 4, > 5, > 6], > 'output-bin-default': u'face-down', > 'output-bin-supported': [u'face-down'], > 'output-mode-default': u'monochrome', > 'output-mode-supported': [u'monochrome'], > 'page-ranges-supported': True, > 'pages-per-minute': 1, > 'pdf-k-octets-supported': (0, 52327276), > 'pdf-versions-supported': [u'adobe-1.2', > u'adobe-1.3', > u'adobe-1.4', > u'adobe-1.5', > u'adobe-1.6', > u'adobe-1.7', > u'iso-19005-1_2005', > u'iso-32000-1_2008', > u'pwg-5102.3'], > 'pdl-override-supported': [u'attempted'], > 'port-monitor': u'none', > 'port-monitor-supported': [u'none'], > 'print-color-mode-default': u'monochrome', > 'print-color-mode-supported': [u'monochrome'], > 'print-quality-default': 4, > 'print-quality-supported': [4], > 'printer-commands': [u'AutoConfigure', > u'Clean', > u'PrintSelfTestPage'], > 'printer-current-time': '(IPP_TAG_DATE)', > 'printer-dns-sd-name': None, > 'printer-error-policy': u'stop-printer', > 'printer-error-policy-supported': [u'abort-job', > u'retry-current-job', > u'retry-job', > u'stop-printer'], > 'printer-icons': u'http://localhost:631/icons/HL-2170W-series.png', > 'printer-info': u'Brother HL-2170W series', > 'printer-is-accepting-jobs': True, > 'printer-is-shared': True, > 'printer-location': u'', > 'printer-make-and-model': u'Brother HL-2170W Foomatic/hpijs-pcl5e (recommended)', > 'printer-more-info': u'http://localhost:631/printers/HL-2170W-series', > 'printer-name': u'HL-2170W-series', > 'printer-op-policy': u'default', > 'printer-op-policy-supported': [u'authenticated', > u'default'], > 'printer-resolution-default': (600, 600, 3), > 'printer-resolution-supported': [(600, > 600, > 3)], > 'printer-settable-attributes-supported': [u'printer-info', > u'printer-location'], > 'printer-state': 4, > 'printer-state-change-time': 1340179293, > 'printer-state-message': u'Unable to locate printer.', > 'printer-state-reasons': [u'none'], > 'printer-type': 8564756, > 'printer-up-time': 1340204448, > 'printer-uri-supported': [u'ipp://localhost:631/printers/HL-2170W-series'], > 'printer-uuid': u'urn:uuid:6e34af53-bd74-3c30-6b0c-55817ffe7157', > 'queued-job-count': 2, > 'server-is-sharing-printers': False, > 'sides-default': u'one-sided', > 'sides-supported': [u'one-sided', > u'two-sided-long-edge', > u'two-sided-short-edge'], > 'uri-authentication-supported': [u'requesting-user-name'], > 'uri-security-supported': [u'none'], > 'which-jobs-supported': [u'completed', > u'not-completed', > u'aborted', > u'all', > u'canceled', > u'pending', > u'pending-held', > u'processing', > u'processing-stopped']}} >Page 5 (Check PPD sanity): >{'cups_printer_ppd_defaults': {u'General': {u'Duplex': u'None', > u'InputSlot': u'Default', > u'PageRegion': u'Letter', > u'PageSize': u'Letter', > u'PrintoutMode': u'Normal'}, > u'PrintoutMode': {u'Quality': u'FromPrintoutMode'}}, > 'cups_printer_ppd_valid': True, > 'missing_pkgs_and_exes': ([], [])} >Page 6 (Local or remote?): >{'printer_is_remote': False} >Page 7 (Printer state reasons): >{'printer-state-message': u'Unable to locate printer.', > 'printer-state-reasons': [u'none']} >Page 8 (Verify packages): >{'packages_verification': {'cups': ['..?...... /etc/cups/cupsd.conf.default', > '.M....... c /etc/cups/subscriptions.conf', > '..?...... /usr/lib/cups/backend/dnssd', > '..?...... /usr/lib/cups/backend/ipp', > '..?...... /usr/lib/cups/backend/lpd', > '..?...... /usr/lib/cups/backend/serial', > 'missing /var/spool/cups/tmp (Permission denied)'], > 'foomatic': [], > 'gutenprint': [], > 'hpijs': [], > 'hplip': ['..?...... /usr/lib/cups/backend/hpfax'], > 'system-config-printer': []}} >Page 9 (Error log checkpoint): >{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd', > 'DefaultAuthType': 'Basic', > 'JobPrivateAccess': 'default', > 'JobPrivateValues': 'default', > 'MaxLogSize': '0', > 'SubscriptionPrivateAccess': 'default', > 'SubscriptionPrivateValues': 'default', > 'SystemGroup': 'sys root', > 'WebInterface': 'Yes', > '_debug_logging': '0', > '_remote_admin': '0', > '_remote_any': '0', > '_remote_printers': '1', > '_share_printers': '0', > '_user_cancel_any': '0'}, > 'error_log_checkpoint': 238614, > 'error_log_debug_logging_set': True} >Page 10 (Error log fetch): >{'error_log': ['D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"', > 'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 POST / HTTP/1.1', > 'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"', > 'D [20/Jun/2012:11:01:34 -0400] cupsdAuthorize: No authentication data provided.', > 'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 1.1 Get-Jobs 1', > 'D [20/Jun/2012:11:01:34 -0400] Get-Jobs ipp://localhost/printers/', > 'D [20/Jun/2012:11:01:34 -0400] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost', > 'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"', > 'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 POST / HTTP/1.1', > 'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"', > 'D [20/Jun/2012:11:01:34 -0400] cupsdAuthorize: No authentication data provided.', > 'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 18 1.1 Get-Jobs 1', > 'D [20/Jun/2012:11:01:34 -0400] Get-Jobs ipp://localhost/printers/', > 'D [20/Jun/2012:11:01:34 -0400] [Job 1] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 2] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 3] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 4] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 5] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 6] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 7] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 8] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 9] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 10] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 11] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] [Job 12] Loading attributes...', > 'D [20/Jun/2012:11:01:34 -0400] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost', > 'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"', > 'D [20/Jun/2012:11:01:34 -0400] cupsdReadClient: 17 PUT /admin/conf/cupsd.conf HTTP/1.1', > 'D [20/Jun/2012:11:01:34 -0400] cupsdSetBusyState: newbusy="Active clients, printing jobs, and dirty files", busy="Printing jobs and dirty files"', > 'D [20/Jun/2012:11:01:34 -0400] cupsdAuthorize: Authorized as root using PeerCred', > 'D [20/Jun/2012:11:01:34 -0400] cupsdIsAuthorized: username="root"', > 'I [20/Jun/2012:11:01:34 -0400] Installing config file "/etc/cups/cupsd.conf"...', > 'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Active clients, printing jobs, and dirty files"', > 'D [20/Jun/2012:11:01:35 -0400] cupsdCloseClient: 17', > 'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"', > 'D [20/Jun/2012:11:01:35 -0400] cupsdCloseClient: 18', > 'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs and dirty files", busy="Printing jobs and dirty files"', > 'D [20/Jun/2012:11:01:35 -0400] cupsdDeregisterPrinter(p=0x7fb58a3fa890(HL-2170W-series), removeit=1)', > 'I [20/Jun/2012:11:01:35 -0400] Generating printcap /etc/printcap...', > 'D [20/Jun/2012:11:01:35 -0400] cupsdSetBusyState: newbusy="Printing jobs", busy="Printing jobs and dirty files"', > "W [20/Jun/2012:11:01:35 -0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'HL-2170W-series-Gray..' already exists", > "W [20/Jun/2012:11:01:35 -0400] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-HL-2170W-series' already exists"], > 'error_log_debug_logging_unset': True} >Page 11 (Locale issues): >{'printer_page_size': u'Letter', > 'system_locale_lang': 'en_US', > 'user_locale_ctype': 'en_US', > 'user_locale_messages': 'en_US'}
You cannot view the attachment while viewing its details because your browser does not support IFRAMEs.
View the attachment on a separate page
.
View Attachment As Raw
Actions:
View
Attachments on
bug 833455
: 593233