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Red Hat Bugzilla – Attachment 704573 Details for
Bug 917333
I cannot print from application (Test page is o.k.)
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troubleshoot file
troubleshoot.txt (text/plain), 27.49 KB, created by
antonio montagnani
on 2013-03-03 15:44:30 UTC
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hide
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Description:
troubleshoot file
Filename:
MIME Type:
Creator:
antonio montagnani
Created:
2013-03-03 15:44:30 UTC
Size:
27.49 KB
patch
obsolete
>Page 1 (Scheduler not running?): >{'cups_connection_failure': False} >Page 2 (Choose printer): >{'cups_dest': <cups.Dest Samsung-ML-1610 (default)>, > 'cups_instance': None, > 'cups_queue': 'Samsung-ML-1610', > 'cups_queue_listed': True} >Page 3 (Check printer sanity): >{'cups_device_uri_scheme': u'usb', > 'cups_printer_dict': {'device-uri': u'usb://Samsung/ML-1610?serial=3921BRJL304582..', > 'printer-info': u'Samsung ML-1610', > 'printer-is-shared': True, > 'printer-location': u'pcdesktop', > 'printer-make-and-model': u'Samsung ML-1610 Foomatic/gdi', > 'printer-state': 4, > 'printer-state-message': u'Sending data to printer.', > 'printer-state-reasons': [u'none'], > 'printer-type': 8523780, > 'printer-uri-supported': u'ipp://localhost:631/printers/Samsung-ML-1610'}, > 'cups_printer_remote': False, > 'is_cups_class': False, > 'local_cups_queue_attributes': {'charset-configured': u'utf-8', > 'charset-supported': [u'us-ascii', u'utf-8'], > 'color-supported': False, > 'compression-supported': [u'none', u'gzip'], > 'copies-default': 1, > 'copies-supported': (1, 9999), > 'cups-version': u'1.5.4', > 'device-uri': u'usb://Samsung/ML-1610?serial=3921BRJL304582..', > 'document-format-default': u'application/octet-stream', > 'document-format-supported': [u'application/octet-stream', > u'application/pdf', > u'application/postscript', > u'application/vnd.cups-banner', > u'application/vnd.cups-command', > u'application/vnd.cups-pdf', > u'application/vnd.cups-postscript', > u'application/vnd.cups-raw', > u'application/x-cshell', > u'application/x-csource', > u'application/x-perl', > u'application/x-shell', > u'image/gif', > u'image/jpeg', > u'image/png', > u'image/tiff', > u'image/x-bitmap', > u'image/x-photocd', > u'image/x-portable-anymap', > u'image/x-portable-bitmap', > u'image/x-portable-graymap', > u'image/x-portable-pixmap', > u'image/x-sgi-rgb', > u'image/x-sun-raster', > u'image/x-xbitmap', > u'image/x-xpixmap', > u'text/css', > u'text/html', > u'text/plain'], > 'finishings-default': 3, > 'finishings-supported': [3], > 'generated-natural-language-supported': [u'it-it'], > 'ipp-versions-supported': [u'1.0', > u'1.1', > u'2.0', > u'2.1'], > 'ippget-event-life': 15, > 'job-creation-attributes-supported': [u'copies', > u'finishings', > u'ipp-attribute-fidelity', > u'job-hold-until', > u'job-name', > u'job-priority', > u'job-sheets', > u'media', > u'media-col', > u'multiple-document-handling', > u'number-up', > u'output-bin', > u'output-mode', > u'orientation-requested', > u'page-ranges', > u'print-quality', > u'printer-resolution', > u'sides'], > 'job-hold-until-default': u'no-hold', > 'job-hold-until-supported': [u'no-hold', > u'indefinite', > u'day-time', > u'evening', > u'night', > u'second-shift', > u'third-shift', > u'weekend'], > 'job-ids-supported': True, > 'job-k-limit': 0, > 'job-k-octets-supported': (0, 51475068), > 'job-page-limit': 0, > 'job-priority-default': 50, > 'job-priority-supported': [100], > 'job-quota-period': 0, > 'job-settable-attributes-supported': [u'copies', > u'finishings', > u'job-hold-until', > u'job-name', > u'job-priority', > u'media', > u'media-col', > u'multiple-document-handling', > u'number-up', > u'output-bin', > u'output-mode', > u'orientation-requested', > u'page-ranges', > u'print-quality', > u'printer-resolution', > u'sides'], > 'job-sheets-default': (u'none', u'none'), > 'job-sheets-supported': [u'none', > u'classified', > u'confidential', > u'secret', > u'standard', > u'topsecret', > u'unclassified'], > 'jpeg-k-octets-supported': (0, 51475068), > 'jpeg-x-dimension-supported': (0, 65535), > 'jpeg-y-dimension-supported': (1, 65535), > 'marker-change-time': 0, > 'media-bottom-margin-supported': [1270], > 'media-col-supported': [u'media-bottom-margin', > u'media-left-margin', > u'media-right-margin', > u'media-size', > u'media-source', > u'media-top-margin', > u'media-type'], > 'media-default': u'iso_a4_210x297mm', > 'media-left-margin-supported': [635], > 'media-right-margin-supported': [635], > 'media-supported': [u'na_letter_8.5x11in', > u'iso_a4_210x297mm', > u'iso_a5_148x210mm', > u'iso_a6_105x148mm', > u'om_b5-jis_182.74x256.47mm', > u'na_number-10_4.125x9.5in', > u'om_env-b5_175.68x249.77mm', > u'iso_c5_162x229mm', > u'iso_c6_114x162mm', > u'iso_dl_110x220mm', > u'na_monarch_3.875x7.5in', > u'na_executive_7.25x10.5in', > u'om_folio_210x330mm', > u'na_legal_8.5x14in'], > 'media-top-margin-supported': [1270], > 'media-type-supported': [u'normal', > u'bond', > u'cardstock', > u'colored', > u'envelope', > u'labels', > u'stationery-preprinted', > u'transparency'], > 'multiple-document-handling-supported': [u'separate-documents-uncollated-copies', > u'separate-documents-collated-copies'], > 'multiple-document-jobs-supported': True, > 'multiple-operation-time-out': 300, > 'natural-language-configured': u'it-it', > 'notify-attributes-supported': [u'printer-state-change-time', > u'notify-lease-expiration-time', > u'notify-subscriber-user-name'], > 'notify-events-default': [u'job-completed'], > 'notify-events-supported': [u'job-completed', > u'job-config-changed', > u'job-created', > u'job-progress', > u'job-state-changed', > u'job-stopped', > u'printer-added', > u'printer-changed', > u'printer-config-changed', > u'printer-deleted', > u'printer-finishings-changed', > u'printer-media-changed', > u'printer-modified', > u'printer-restarted', > u'printer-shutdown', > u'printer-state-changed', > u'printer-stopped', > u'server-audit', > u'server-restarted', > u'server-started', > u'server-stopped'], > 'notify-lease-duration-default': 86400, > 'notify-lease-duration-supported': (0, > 2147483647), > 'notify-max-events-supported': [100], > 'notify-pull-method-supported': [u'ippget'], > 'notify-schemes-supported': [u'dbus', > u'mailto', > u'rss'], > 'number-up-default': 1, > 'number-up-supported': [1, 2, 4, 6, 9, 16], > 'operations-supported': [2, > 4, > 5, > 6, > 8, > 9, > 10, > 11, > 12, > 13, > 14, > 16, > 17, > 18, > 19, > 20, > 21, > 22, > 23, > 24, > 25, > 26, > 27, > 28, > 34, > 35, > 37, > 38, > 56, > 57, > 59, > 16385, > 16386, > 16387, > 16388, > 16389, > 16390, > 16391, > 16392, > 16393, > 16394, > 16395, > 16396, > 16397, > 16398, > 16399, > 16423], > 'orientation-requested-default': None, > 'orientation-requested-supported': [3, > 4, > 5, > 6], > 'output-bin-default': u'face-down', > 'output-bin-supported': [u'face-down'], > 'output-mode-default': u'monochrome', > 'output-mode-supported': [u'monochrome'], > 'page-ranges-supported': True, > 'pages-per-minute': 1, > 'pdf-k-octets-supported': (0, 51475068), > 'pdf-versions-supported': [u'adobe-1.2', > u'adobe-1.3', > u'adobe-1.4', > u'adobe-1.5', > u'adobe-1.6', > u'adobe-1.7', > u'iso-19005-1_2005', > u'iso-32000-1_2008', > u'pwg-5102.3'], > 'pdl-override-supported': [u'attempted'], > 'port-monitor': u'none', > 'port-monitor-supported': [u'none'], > 'print-color-mode-default': u'monochrome', > 'print-color-mode-supported': [u'monochrome'], > 'print-quality-default': 4, > 'print-quality-supported': [4], > 'printer-commands': [u'AutoConfigure', > u'Clean', > u'PrintSelfTestPage'], > 'printer-current-time': '(IPP_TAG_DATE)', > 'printer-dns-sd-name': u'Samsung ML-1610 @ pcdesktop', > 'printer-error-policy': u'stop-printer', > 'printer-error-policy-supported': [u'abort-job', > u'retry-current-job', > u'retry-job', > u'stop-printer'], > 'printer-icons': u'http://localhost:631/icons/Samsung-ML-1610.png', > 'printer-info': u'Samsung ML-1610', > 'printer-is-accepting-jobs': True, > 'printer-is-shared': True, > 'printer-location': u'pcdesktop', > 'printer-make-and-model': u'Samsung ML-1610 Foomatic/gdi', > 'printer-more-info': u'http://localhost:631/printers/Samsung-ML-1610', > 'printer-name': u'Samsung-ML-1610', > 'printer-op-policy': u'default', > 'printer-op-policy-supported': [u'authenticated', > u'default'], > 'printer-resolution-default': (600, 600, 3), > 'printer-resolution-supported': [(300, > 300, > 3), > (600, > 600, > 3)], > 'printer-settable-attributes-supported': [u'printer-info', > u'printer-location'], > 'printer-state': 4, > 'printer-state-change-time': 1362325134, > 'printer-state-message': u'Sending data to printer.', > 'printer-state-reasons': [u'none'], > 'printer-type': 8523780, > 'printer-up-time': 1362325223, > 'printer-uri-supported': [u'ipp://localhost:631/printers/Samsung-ML-1610'], > 'printer-uuid': u'urn:uuid:04892a4c-3cfd-3c3a-7549-6de8f18d3945', > 'queued-job-count': 1, > 'server-is-sharing-printers': True, > 'sides-default': u'one-sided', > 'sides-supported': [u'one-sided'], > 'uri-authentication-supported': [u'requesting-user-name'], > 'uri-security-supported': [u'none'], > 'which-jobs-supported': [u'completed', > u'not-completed', > u'aborted', > u'all', > u'canceled', > u'pending', > u'pending-held', > u'processing', > u'processing-stopped']}} >Page 4 (Check PPD sanity): >{'cups_printer_ppd_defaults': {u'Adjustment': {u'Density': u'3'}, > u'General': {u'Copies': u'1', > u'Economode': u'Off', > u'Manualfeed': u'Off', > u'MediaType': u'Normal', > u'PageRegion': u'A4', > u'PageSize': u'A4', > u'Resolution': u'600x600dpi'}, > u'Miscellaneous': {u'AllowReprint': u'Yes', > u'Altitude': u'Low', > u'JamRecovery': u'Yes', > u'PageTimeout': u'15', > u'PowerSaveTime': u'5', > u'PowerSaving': u'On'}}, > 'cups_printer_ppd_valid': True, > 'missing_pkgs_and_exes': ([], [])} >Page 5 (Local or remote?): >{'printer_is_remote': False} >Page 6 (Printer state reasons): >{'printer-state-message': u'Sending data to printer.', > 'printer-state-reasons': [u'none']} >Page 7 (Verify packages): >{'packages_verification': {'cups': ['..?...... /etc/cups/cupsd.conf.default', > '.M....... c /etc/cups/subscriptions.conf', > '..?...... /usr/lib/cups/backend/dnssd', > '..?...... /usr/lib/cups/backend/ipp', > '..?...... /usr/lib/cups/backend/lpd', > '..?...... /usr/lib/cups/backend/serial', > 'missing /var/spool/cups/tmp (Permission denied)'], > 'foomatic': [], > 'gutenprint': [], > 'hpijs': ['S.?...... /usr/lib/cups/filter/hpcups', > 'S.?...... /usr/lib/cups/filter/hpcupsfax'], > 'hplip': ['..?...... /usr/lib/cups/backend/hpfax', > 'missing /var/log/hp/tmp (Permission denied)'], > 'system-config-printer': []}} >Page 8 (Error log checkpoint): >{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd', > 'BrowseRemoteProtocols': 'CUPS', > 'DefaultAuthType': 'Basic', > 'JobPrivateAccess': 'default', > 'JobPrivateValues': 'default', > 'MaxLogSize': '0', > 'SubscriptionPrivateAccess': 'default', > 'SubscriptionPrivateValues': 'default', > 'WebInterface': 'Yes', > '_debug_logging': '0', > '_remote_admin': '0', > '_remote_any': '0', > '_remote_printers': '1', > '_share_printers': '1', > '_user_cancel_any': '0'}, > 'error_log_checkpoint': 36119L} >Page 9 (Print test page): >{'test_page_job_status': [(False, > 46, > 'Samsung-ML-1610', > 'carta', > 'In elaborazione', > None)], > 'test_page_successful': False} >Page 10 (Error log fetch): >{'error_log': []} >Page 11 (Locale issues): >{'printer_page_size': u'A4', > 'system_locale_lang': None, > 'user_locale_ctype': 'it_IT', > 'user_locale_messages': 'it_IT'}
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