|Summary:||Customer service Specfic changes|
|Product:||Red Hat Network||Reporter:||Narsi Subramanian <narsis>|
|Component:||RHN/Web Site||Assignee:||Robin Norwood <robin.norwood>|
|Status:||CLOSED CURRENTRELEASE||QA Contact:||Red Hat Satellite QA List <satellite-qa-list>|
|Version:||RHN Devel||CC:||dcurtis, rhn-bugs, smartin|
|Fixed In Version:||Doc Type:||Bug Fix|
|Doc Text:||Story Points:||---|
|Last Closed:||2003-08-05 19:54:03 UTC||Type:||---|
|oVirt Team:||---||RHEL 7.3 requirements from Atomic Host:|
|Bug Depends On:|
Description Narsi Subramanian 2003-07-23 18:20:59 UTC
From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003 Description of problem: As discussed the following changes are required on the RHN site specific to customer service. When folks send emails to customer service there is no customer number or login information. Appreciate if either one or both is included so CS can pull the entitlement information easily. Secondly, the RHN payment page needs the following changes. This is critical because we can start the customer without waiting for his/her payment. Appreciate if both changes can be included in the next RHN push. To purchase RHN entitlements, you may also mail a check or money order to us using the following address... *LOCKBOX* Remittance Address: Red Hat PO Box 951701 Dallas, TX 75395-1701 If you are mailing in payment for your RHN Entitlement purchase, be sure to also email your order details to email@example.com. Your email should include your check number, the total amount of payment, type and quantity of entitlement(s) desired, and the Red Hat Username you will be using to manage your entitlements. Failure to send an email containing this information may result in a delay of your RHN Entitlement service activation. -narsi. Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1.AS above. 2. 3. Additional info:
Comment 1 Robin Norwood 2003-07-30 17:59:08 UTC
Both changes in CVS: The first request involved changing the message template to include the user login, and oracle customer number (if any). In the second request, '*LOCKBOX*' doesn't look right to me there, but I put it in verbatim. e-mail sent to narsis requesting confirmation.
Comment 2 Robin Norwood 2003-07-30 18:01:16 UTC
Testing notes: The change also affects the message body for 'regular' feedback sent from /help/contact.pxt, as the code is the same. Doc notes: The first change isn't customer-visable. The second change is visible in the reworded text at /network/sales/index.pxt
Comment 3 Josef Komenda 2003-08-04 14:11:12 UTC
User Login: jkomenda User ID: 2011903 Customer Number: None What is 'Customer Number' supposed to be?
Comment 4 Robin Norwood 2003-08-04 14:22:02 UTC
The oracle customer number - web_customer.oracle_customer_number in our schema. No idea what it's used for - our side of the codebase doesn't use it at all. Narsi asked for it, so I put it in....
Comment 5 Josef Komenda 2003-08-04 16:18:27 UTC
Ok, looks good in dev.
Comment 6 Josef Komenda 2003-08-04 21:39:52 UTC
Looks good in QA.
Comment 7 Josef Komenda 2003-08-05 19:54:03 UTC
Looks good in prod.