Bug 587961
Summary: | activation of 30 day trial subscription failed | ||||||
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Product: | Red Hat Enterprise Linux 5 | Reporter: | georgivich | ||||
Component: | rhn-client-tools | Assignee: | Milan Zázrivec <mzazrivec> | ||||
Status: | CLOSED WONTFIX | QA Contact: | Red Hat Satellite QA List <satqe-list> | ||||
Severity: | medium | Docs Contact: | |||||
Priority: | low | ||||||
Version: | 5.3 | ||||||
Target Milestone: | rc | ||||||
Target Release: | --- | ||||||
Hardware: | i386 | ||||||
OS: | Linux | ||||||
Whiteboard: | |||||||
Fixed In Version: | Doc Type: | Bug Fix | |||||
Doc Text: | Story Points: | --- | |||||
Clone Of: | Environment: | ||||||
Last Closed: | 2011-01-21 16:00:29 UTC | Type: | --- | ||||
Regression: | --- | Mount Type: | --- | ||||
Documentation: | --- | CRM: | |||||
Verified Versions: | Category: | --- | |||||
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
Cloudforms Team: | --- | Target Upstream Version: | |||||
Embargoed: | |||||||
Attachments: |
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Description
georgivich
2010-05-01 19:14:30 UTC
Created attachment 410726 [details]
activation of subscription failed
[Thu Apr 29 15:19:28 2010] rhn_register Registered login info.
[Thu Apr 29 15:19:34 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:19:40 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:19:47 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:19:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:20:00 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:20:00 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:20:00 2010] rhn_register There was an error while activating the installation number found on disk:
Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:20:33 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:20:40 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:20:46 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:20:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:21:01 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:22:04 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:22:04 2010] rhn_register
Traceback (most recent call last):
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions
return function()
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply
regNum, organization)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber
result = server.registration.activate_registration_number(username, password, registrationNumber, other)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall
raise up2dateErrors.CommunicationError(e.errmsg)
up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:32:03 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:32:15 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:32:26 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:32:36 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:32:47 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:33:28 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:33:28 2010] rhn_register
Traceback (most recent call last):
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions
return function()
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply
regNum, organization)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber
result = server.registration.activate_registration_number(username, password, registrationNumber, other)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall
raise up2dateErrors.CommunicationError(e.errmsg)
up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:36:43 2010] rhn_register Registered login info.
[Thu Apr 29 15:36:55 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:37:04 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:37:15 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:37:25 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:37:36 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:37:36 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:37:36 2010] rhn_register There was an error while activating the installation number found on disk:
Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:40:00 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:40:09 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:40:18 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:40:27 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:40:36 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:41:07 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:41:07 2010] rhn_register
Traceback (most recent call last):
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions
return function()
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply
regNum, organization)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber
result = server.registration.activate_registration_number(username, password, registrationNumber, other)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall
raise up2dateErrors.CommunicationError(e.errmsg)
up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:46:52 2010] rhn_register updateLoginInfo() login info
[Thu Apr 29 15:53:08 2010] rhn_register Registered login info.
[Thu Apr 29 15:53:11 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:53:19 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:53:25 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:53:32 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:53:39 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:53:39 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:53:39 2010] rhn_register There was an error while activating the installation number found on disk:
Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:54:55 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 15:55:02 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 15:55:09 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 15:55:15 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 15:55:23 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 15:55:28 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:55:28 2010] rhn_register
Traceback (most recent call last):
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 1705, in callAndFilterExceptions
return function()
File "/usr/share/rhn/up2date_client/rhnregGui.py", line 735, in _activateSubscriptionPageApply
regNum, organization)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 770, in activateRegistrationNumber
result = server.registration.activate_registration_number(username, password, registrationNumber, other)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 50, in __call__
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 267, in doCall
raise up2dateErrors.CommunicationError(e.errmsg)
up2date_client.up2dateErrors.CommunicationError: Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 15:55:33 2010] rhn_register updateLoginInfo() login info
[Thu Apr 29 17:37:51 2010] rhn_register Registered login info.
[Thu Apr 29 17:37:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 17:38:00 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 17:38:06 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 17:38:13 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 17:38:19 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Thu Apr 29 17:38:19 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 17:38:19 2010] rhn_register There was an error while activating the installation number found on disk:
Error communicating with server. The message was:
Internal Server Error
[Thu Apr 29 17:39:28 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Thu Apr 29 17:39:34 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Thu Apr 29 17:39:41 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Thu Apr 29 17:39:47 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Thu Apr 29 17:39:53 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
# python /usr/lib/python2.4/site-packages/instnum.py c1db-e3f6-c59f-abe3 Product: RHEL Server Type: Entitlement Options: Eval FullProd Virt Allowed CPU Sockets: 2 Allowed Virtual Instances: 4 Package Repositories: Server VT key: 12704739 'c1dbe3' checksum: 246 'f6' options: 832 'Eval FullProd Virt' socklimit: 2 '2' virtlimit: 4 '4' type: 1 'Entitlement' product: 0 'server' {'Virt': 'VT', 'Base': 'Server'} c1db-e3f6-c59f-abe3 The number you are showing seems fine, although it's very unlikely that this is a client side issue (judging by the internal server error messages). Please contact Red Hat Customer Support if this is still an issue. Thank you. |