Bug 1008030

Summary:	RFE: Electronic Red Hat Support Case generation
Product:	[JBoss] JBoss Operations Network	Reporter:	Douglas Woods <dowoods>
Component:	Core Server	Assignee:	RHQ Project Maintainer <rhq-maint>
Status:	CLOSED DUPLICATE	QA Contact:	Mike Foley <mfoley>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	JON 3.1.2	CC:	asantos, hrupp
Target Milestone:	GA	Keywords:	FutureFeature
Target Release:	JON 3.3.0
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Enhancement
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2014-10-13 07:52:07 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Douglas Woods 2013-09-13 20:30:27 UTC

Description of problem:
This is a new feature request to have the functionality to electronically have JON create a Red Hat support case for a given inventoried resource via operator/developer request.

Simple use case to describe the requested functionality:
1) JVM crashes on a EAP instance
2) JON Operator/Developers select a given EAP instance to electronically gather the environmental's of the EAP instance(Platform OS/version, EAP/version, JDK/version) and electronically opens a support case to Red Hat support.
3) Any additional pertinent information needed would be added via the standard Red Hat support site. e.g. JVM dump file and server.log


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
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Actual results:


Expected results:


Additional info:

Comment 1 Heiko W. Rupp 2014-10-13 07:52:07 UTC

This is a duplicate of JON3-11 and more directly JON3-12, closing as dup.

*** This bug has been marked as a duplicate of bug 1070437 ***