Bug 1022059

Summary: RHEV-Agent error when installed using APT
Product: Red Hat Enterprise Virtualization Manager Reporter: Dušan Kajan <dkajan>
Component: Windows Guest ToolsAssignee: Lev Veyde <lveyde>
Status: CLOSED DUPLICATE QA Contact: Pavel Stehlik <pstehlik>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 3.3.0CC: acathrow, bazulay, iheim, pstehlik, Rhev-m-bugs, vfeenstr, yeylon
Target Milestone: ---   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard: integration
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2013-10-24 11:56:31 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Attachments:
Description Flags
logs from machine none

Description Dušan Kajan 2013-10-22 15:00:26 UTC
Created attachment 815029 [details]
logs from machine

Description of problem:
After installing older version of WGT, then install newer version via APT, in event viewer I am getting following error
Version-Release number of selected component (if applicable):
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="RHEV-Agent" /> 
  <EventID Qualifiers="49152">3</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2013-10-22T21:30:25.000000000Z" /> 
  <EventRecordID>1253</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>Administrator-P</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Traceback (most recent call last): File "win32serviceutil.pyc", line 806, in SvcRun File "OVirtGuestService.pyc", line 68, in SvcDoRun File "GuestAgentWin32.pyc", line 453, in __init__ File "OVirtAgentLogic.pyc", line 90, in __init__ File "VirtIoChannel.pyc", line 150, in __init__ File "VirtIoChannel.pyc", line 127, in __init__ File "WinFile.pyc", line 40, in __init__ error: (5, 'CreateFile', 'Access is denied.')</Data> 
  </EventData>
  </Event>

How reproducible:
100%

Steps to Reproduce:
1. Install old version of WGT
2. Install APT from the newest tools
3. Wait until the tools are installed
4. Look into Event Viewer

Actual results:
Error

Expected results:
There should be no error

Additional info:
-RHEV-Agent is runnning correctly.
-Tested on updated from 3.3.5 to 3.3.6 and 3.1.8 to 3.3.6
-I installed APT from the CD with 3.3.6 tools
-The error is still there after restart
OS version: Win7 64bit

Comment 2 Lev Veyde 2013-10-24 11:56:31 UTC

*** This bug has been marked as a duplicate of bug 906848 ***