Bug 1024046

Summary: Help page doesn't contain links for Silver Plan support
Product: OpenShift Online Reporter: Nam Duong <nduong>
Component: Management ConsoleAssignee: Jessica Forrester <jforrest>
Status: CLOSED CURRENTRELEASE QA Contact: libra bugs <libra-bugs>
Severity: low Docs Contact:
Priority: medium    
Version: 2.xCC: jebrown, jforrest, jofernan, xtian, yujzhang
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Fixed In Version: Doc Type: Bug Fix
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Last Closed: 2014-01-24 03:27:17 UTC Type: Bug
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Description Flags
Web Console Help page none

Description Nam Duong 2013-10-28 16:35:32 UTC 
Description of problem:

We should include CSR/GSS links when Silver Plan user click on the Help link/tab in the Web Console.  See ScreenShot, it currently doesn't contain that information.

The information can be found in https://www.openshift.com/support under the "Red Hat Support" section.  I recommend adding that section to the Help page.
Comment 1 Nam Duong 2013-10-28 16:37:29 UTC 
Created attachment 816853 [details]
Web Console Help page
Comment 2 Jessica Forrester 2013-11-12 21:38:48 UTC 
Reworked the Troubleshoot column... when a silver user accesses the help page they will now also see links to "open a support case" and to the "Red Hat Customer Portal"

Fix is in https://github.com/openshift/li/pull/2144
Comment 3 openshift-github-bot 2013-11-12 23:46:58 UTC 
Commit pushed to master at https://github.com/openshift/li

https://github.com/openshift/li/commit/0fcf869550c8bbc548f8bd144f9119e825aa2672
Bug 1024046 - add additional support links on help page for silver users
Comment 4 openshift-github-bot 2013-11-12 23:47:00 UTC 
Commit pushed to master at https://github.com/openshift/origin-server

https://github.com/openshift/origin-server/commit/85da9d32f0296f56542a93eb85cbd22c9d72c834
Bug 1024046 - template columns of the console help page
Comment 5 Yujie Zhang 2013-11-13 06:31:29 UTC 
Tested on devenv_4027, upgrade to silver plan, user can see the custom portal link, downgrade to free plan, the custom portal link will be disappeared, so verify this bug, thanks.