Bug 1035060

Summary: firefox-17.0.10-1.el6_4.x86_64 freezing, won't open Firefox menu
Product: Red Hat Enterprise Linux 6 Reporter: Scott Dowdle <dowdle>
Component: firefoxAssignee: Martin Stransky <stransky>
Status: CLOSED WORKSFORME QA Contact: Desktop QE <desktop-qa-list>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 6.5CC: dowdle, stransky, tpelka
Target Milestone: rc   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2014-01-06 15:32:49 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Attachments:
Description Flags
crash_bt per instructions for freezing program none

Description Scott Dowdle 2013-11-27 00:57:18 UTC 
I have Firefox on a few RHEL6 boxes that are fully updated to RHEL 6.5 and have firefox-17.0.10-1.el6_4.x86_64 installed.  I don't really run local X sessions and just ssh -X user@host... and run firefox.  I have a pre-existing firefox configuration that doesn't show the menu.  When I try to click the menu down it won't open and firefox just freezes for a little while.  Sometimes it will come back to life, and other times not.  The Firefox dropdown will not open no matter what I do.

I have seen this behavior 4 different RHEL boxes and it is consistant.

I run firefox from the command line and I don't get any error messages or anything so I'm lost on how to troubleshoot.
Comment 1 Scott Dowdle 2013-11-27 01:01:28 UTC 
On one machine I completely deleted the .mozilla directory and ran Firefox.  Firefox starts ok and the menu is there... and the two default tabs open... but trying to access any of the dropdown menus does not work.  It just freezes.

I don't have anything odd going on.  No NFS... no kerberos.  No NIS/YP.  Just a local account access via ssh -X.
Comment 3 Martin Stransky 2013-11-27 15:14:19 UTC 
Hm, I have no idea why it freezes. Can you try to run it from gdb and attache backtrace here? When it freezes. How-to is here - http://fedoraproject.org/wiki/Debugging_guidelines_for_Mozilla_products
Comment 4 Scott Dowdle 2013-11-27 16:24:19 UTC 
Created attachment 829803 [details]
crash_bt per instructions for freezing program

I followed the isntructions listed here: http://fedoraproject.org/wiki/Debugging_guidelines_for_Mozilla_products

...and created a crash_bt file for a frozen program.

Hopefully that'll have some info in it that is useful.

Under gdb a menu would drop down but it was extremely slow and froze the program for a while.
Comment 5 Martin Stransky 2013-12-10 14:44:21 UTC 
Unfortunately the backtrace is incomplete and does not contains main firefox thread. Anyway, can you test firefox with new profile and in safe mode? (firefox -safe-mode).
Comment 6 Martin Stransky 2014-01-06 15:32:49 UTC 
Please retest with new packages (Firefox 24) for RHEL6 and reopen if you see it again. Thanks!
Comment 7 Scott Dowdle 2014-01-06 15:59:45 UTC 
Yes. It is working for me now. Thanks.