Bug 1043367

Summary:	Streamline returns "Internal Server Error" when registering new account.
Product:	OpenShift Online	Reporter:	Yujie Zhang <yujzhang>
Component:	Management Console	Assignee:	Clayton Coleman <ccoleman>
Status:	CLOSED WORKSFORME	QA Contact:	libra bugs <libra-bugs>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	2.x	CC:	jliggitt, xtian
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2013-12-16 20:35:02 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Yujie Zhang 2013-12-16 05:51:32 UTC

Description of problem:

Try to register a new account, the streamline returns "Internal Server Error" after clicking the confirmation link.

Version-Release number of selected component (if applicable):
devenv_4137
INT
STG

How reproducible:
always

Steps to Reproduce:
1.Try to register a new account
2.Click the confirmation link
3.

Actual results:

After clicking the confirmation link, the streamline returns "Internal Server Error",log is as following:

2013-12-16 00:14:01.250 [ERROR] Streamline returned an unexpected response (pid:2834)
2013-12-16 00:14:01.254 [ERROR] --- !ruby/object:Net::HTTPInternalServerError
http_version: '1.1'
code: '500'
message: Internal Server Error
header:
  date:
  - Mon, 16 Dec 2013 05:14:00 GMT
  server:
  - Apache
  vary:
  - Host
  accept-ranges:
  - bytes
  content-length:
  - '12065'
  content-type:
  - text/html; charset=UTF-8
  strict-transport-security:
  - max-age=15768000, includeSubDomains
  connection:
  - close
body: ! "<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Strict//EN\"\r\n        \"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd\">\r\n<html
  xmlns=\"http://www.w3.org/1999/xhtml\">\r\n<head>\r\n\t<title>redhat.com | The World's
  Open Source Leader</title>\r\n<link rel=\"SHORTCUT ICON\" href=\"/favicon.ico\"
  />\r\n<link rel=\"stylesheet\" type=\"text/css\" media=\"screen\" href=\"/s/master.css\"
  />\r\n<link rel=\"stylesheet\" type=\"text/css\" media=\"print\" href=\"/s/print.css\"
  />\r\n\r\n\t\t<link href=\"/assets/global.css\" rel=\"stylesheet\" media=\"screen\"
  type=\"text/css\" />\r\n\t\t<script type=\"text/javascript\" src=\"/assets/js/jquery-1.4.2.min.js\"></script>\r\n\t\t<script
  type=\"text/javascript\" src=\"/assets/js/jquery-ui-1.8.4.custom.min.js\"></script>\r\n\r\n
  \   \t<script type=\"text/javascript\" src=\"/assets/js/jquery.selectbox-0.5.js\"></script>\r\n
  \   \t<script type=\"text/javascript\" src=\"/j/lib/jquery/plugins/jquery.cookie.js\"></script>\r\n
  \   \t<script type=\"text/javascript\" src=\"/j/lib/jquery/country-switch.js\"></script>\r\n
  \   \t<script type=\"text/javascript\" src=\"/assets/js/init.js\"></script>\r\n<style
  type=\"text/css\">\r\n#footer-nav ul.footer-nav-list li a, #footer-nav ul.footer-nav-list
  li {\r\n    color: #CCCCCC;\r\n    font-size: 11px;\r\n    text-decoration: none;\r\n
  \   white-space: nowrap;\r\n}\r\n</style>\r\n</head>\r\n\r\n\r\n<body id=\"mainzero\"
  class=\"en_US training ext\">\r\n\r\n\t<div id=\"container\">\r\n\t\t<div id=\"shell-top\">\r\n\r\n\t\t\t<div
  class=\"wrap\">\r\n\t\t\t\t<div id=\"header\">\r\n\t\t\t\t\t<div id=\"logo\"><a
  href=\"/\">Redhat</a></div>\r\n\t\t\t\r\n\t\t\t\t\t<div id=\"login-pre\">\r\n\t\t\t\t\t
  \   <a onmousedown=\"activateLogin()\">Log in</a>\r\n\t\t\t\t\t</div> <!-- / Login
  Pre-State  -->\r\n\t\t\t\r\n\t\t\t\t\t<div id=\"login-active\">\r\n\r\n\t\t\t\t\t\t<h2>Log
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  \   \t<input value=\"Username\" name=\"username\" class=\"search-field\" type=\"text\"/>\r\n\t\t\t\t\t\t\t
  \   \t<input value=\"Password\" name=\"password\" class=\"search-field\" type=\"password\"/>\r\n\t\t\t\t\t\t\t
  \   </div>\r\n\t\t\t\t\t\t\t    <p>     \r\n\t\t\t\t\t\t\t\t    <a href=\"/wapps/ugc/register.html\"
  class=\"arrow\">Register</a><br/>\r\n\r\n\t\t\t\t\t\t\t        <a href=\"/wapps/sso/lostPassword.html\"
  class=\"arrow\">Forgot Password</a>\r\n\t\t\t\t\t\t\t        <!--<input type=\"submit\"
  name=\"login-submit\" value=\"Submit\" class=\"login-submit\"/>-->\r\n\t\t\t\t\t\t\t
  \       <input type=\"hidden\" name=\"_flowId\" value=\"legacy-login-flow\" />\r\n\t\t\t\t\t\t\t
  \       <input type=\"hidden\" name=\"redirect\" value=\"http://www.redhat.com/\"
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  />\r\n\t\t\t\t\t\t\t        <input type=\"hidden\" name=\"_eventId_submit\" value=\"Log
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  type=\"hidden\" name=\"asp_charset\" value=\"iso-8859-1\" /></div>\r\n\t\t\t\t\t\t\t</form>
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  id=\"masthead\">\r\n\t\t\t\t\t\t<div id=\"secondary-nav\" class=\"second-nav-rh\">\r\n\t\t\t\t\t\t\t
  <ul>\r\n\t\t\t\t\t\t\t \t<li class=\"first\"><span id=\"showCountryLang_a\" style=\"margin-right:10px;\"></span></li>\r\n\t\t\t\t\t\t\t
  \t<li><a href=\"https://access.redhat.com/home\">Customer Portal</a></li>\r\n\t\t\t\t\t\t\t
  \t<li><a href=\"/resourcelibrary/results\">Resource library</a></li>\r\n\t\t\t\t\t\t\t
  \t<li><a href=\"/partners/\">Find a partner</a></li>\r\n\t\t\t\t\t\t\t \t<li><a
  href=\"/wapps/store/catalog.html\">Buy online</a></li>\r\n\r\n\t\t\t\t\t\t\t \t<li><a
  href=\"/contact/sales\">Contact sales</a></li>\r\n\t\t\t\t\t\t\t </ul>\r\n\t\t\t\t\t\t
  \r\n\t\t\t\t\t\t \t <div id=\"search-wrap\">\r\n\t\t\t\t\t\t\t \t<div class=\"quick-links\">\r\n\t\t\t\t\t\t\t\t
  \   <form id=\"quick_links_form\" action=\"#\">\r\n\t\t\t\t\t\t\t\t        <select
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  action=\"/search\">\r\n\t\t\t\t\t\t\t\t        <input value=\"Type to search\" name=\"q\"
  class=\"search-field\" type=\"text\" id=\"searchBox\" onfocus=\"if (this.value=='Type
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  /secondary-nav -->\r\n\t\t\t\t\t\t<div id=\"section-masthead\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t
  \       </div>\t\r\n\t\t\t\t\t    <div id=\"primary-nav\">\r\n\t\t\t\t\t\t\t<ul
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  style=\"padding-bottom:20px;\">You've reached this page because of a technical problem
  that occurred while executing your last request. Our web engineers automatically
  receive an email alerting them of your difficulty and will address the issue promptly.
  We apologize for any inconvenience!</p>\r\n\t\t<p style=\"padding-bottom:20px;\">Please
  enter this problem in <a href=\"http://bugzilla.redhat.com/bugzilla/enter_bug.cgi?product=Red%20Hat%20Web%20Site\">Bugzilla</a>
  if you continue to experience problems.</p>\r\n\t\t<p style=\"padding-bottom:60px;\">Return
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  page</span></a></b>.</p>\r\n\r\n<!-- end content --> \r\n\r\n</div><!-- end contentColLeft
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  target=\"_blank\"><img src=\"/assets/images/social/twitter.png\" alt=\"Twitter\"></a></li>\r\n\t\t\t\t\t
  \   <li><a href=\"http://www.facebook.com/redhatinc\" target=\"_blank\"><img src=\"/assets/images/social/facebook.png\"
  alt=\"Facebook\"></a></a></li>\r\n\t\t\t\t\t    <li><a href=\"http://www.youtube.com/user/RedHatVideos\"
  target=\"_blank\"><img src=\"/assets/images/social/youtube.png\" alt=\"YouTube\"></a></a></li>\r\n\t\t\t\t\t
  \   <li><a href=\"http://www.linkedin.com/groups?home=&gid=2525539&trk=anet_ug_hm\"
  target=\"_blank\"><img src=\"/assets/images/social/linkedin.png\" alt=\"LinkedIn\"></a></a></li>\r\n\t\t\t\t\t
  \   <li><a href=\"http://www.flickr.com/photos/49549965@N04/\" target=\"_blank\"><img
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  class=\"footer-nav-list\">\r\n\t\t\t\t\t    <li>Copyright &copy;2013 Red Hat, Inc.</li>\r\n\t\t\t\t\t
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  of Use</a></li>\r\n\t\t\t\t\t    <li><a href=\"/footer/patent-promise.html\">Patent
  Promise</a></li>\r\n\t\t\t\t\t    <li><a href=\"/about/work/\">Careers</a></li>\r\n\t\t\t\t\t
  \   <li><a href=\"/about/mediarelations/trademark.html\">Trademark guidelines</a></li>\r\n\t\t\t\t\t
  \   <li><a href=\"/about/\">About Red Hat</a></li>\r\n\t\t\t\t\t</ul>\r\n\t\t\t\t\t\r\n\t\t\t\t\t<ul
  class=\"footer-nav-list\">\r\n\t\t\t\t\t\t<li><a href=\"/contact/\">Contact Us</a></li>\r\n\t\t\t\t\t
  \   <li><a href=\"/footer/site-map.html\">Site Map</a></li>\r\n\t\t\t\t\t    <li><a
  href=\"/footer/faq.html\">FAQs</a></li>\r\n\t\t\t\t\t    <li><a href=\"/about/company/supplier.html\">Supplier
  requirements</a></li>\r\n\t\t\t\t\t    <li><a href=\"/about/\">Company</a></li>\r\n\t\t\t\t\t</ul>
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read: true
socket: 
body_exist: true (pid:2834)
2013-12-16 00:14:01.259 [DEBUG] Streamline call (723.8ms) entitled? /wapps/streamline/requestAccess.html [ args: {"solution"=>1}, code: 500, response: nil ] (pid:2834)
2013-12-16 00:14:01.259 [ERROR] Auto-request access for user yujzhang+dev12161 failed, #<ActiveModel::Errors:0x000000084783a0> (pid:2834)
2013-12-16 00:14:01.263 [INFO ] Rendered access/error.html.haml within layouts/console (2.9ms) (pid:2834)

Expected results:

Streamline should response correctly after clicking the confirmation link.

Additional info:

Comment 1 Jordan Liggitt 2013-12-16 20:35:02 UTC

Not seeing this now, and site_extended tests have returned to normal. Can you recreate?