Bug 1125967

Summary: ISE when registering into RHEL 5.3.LL or 5.3.Z via rhn_register
Product: [Retired] Red Hat Network Reporter: Jan Hutař <jhutar>
Component: RHN/RegistrationAssignee: Richard Bernleithner <rbernlei>
Status: CLOSED EOL QA Contact:
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: rhn522CC: bsaylor
Target Milestone: ---   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2017-07-05 15:07:37 UTC Type: Bug
Regression: --- Mount Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Embargoed:

Description Jan Hutař 2014-08-01 13:21:31 UTC
Description of problem:
Getting ISE when registering into RHEL 5.3.LL or 5.3.Z via rhn_register


Version-Release number of selected component (if applicable):
Current RHN
On client: rhn-client-tools-0.4.20.1-9.el5
           rhnlib-2.5.22.1-6.el5


How reproducible:
always


Steps to Reproduce:
1. Take recent RHEL 5 system and downgrade redhat-release package to
   redhat-release-5Server-5.3.0.8
2. Lunch rhn_register and on screen "Select Operating System Release" select
   "RHEL LL (v. 5.3 for 64-bit x86_64)*" or "RHEL Extended Update Support
   (v. 5.3.z for 64-bit x86_64)*"
3. While "Sending Profile to Red Hat Network", ISE appears


Actual results:
┌───────────┤ Fatal Error ├───────────┐                                    
│                                     │                                    
│ Problem registering system:         │                                    
│ Internal Server Error               │ ┐                                  
│                                     │ │                                  
│               ┌────┐                │ │                                  
│               │ OK │                │ │                                  
│               └────┘                │ ┘                                  
│                                     │                                    
│                                     │                                    
└─────────────────────────────────────┘

# tail /var/log/up2date
[Fri Aug  1 09:17:37 2014] up2date Updating package profile
[Fri Aug  1 09:17:41 2014] rhn_register rhn-virtualization-host-5.4.48-1.el5sat.noarch from rhn-tools-rhel-x86_64-server-5.6.z has depsolving problems

[Fri Aug  1 09:17:41 2014] rhn_register   --> Missing Dependency: libvirt-python is needed by package rhn-virtualization-host-5.4.48-1.el5sat.noarch (rhn-tools-rhel-x86_64-server-5.6.z)

[Fri Aug  1 09:18:43 2014] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Fri Aug  1 09:18:49 2014] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Fri Aug  1 09:18:56 2014] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Fri Aug  1 09:19:03 2014] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Fri Aug  1 09:19:10 2014] rhn_register A protocol error occurred: Internal Server Error , attempt #5,


Expected results:
Should work as it works for 5.6.LL or so.

Comment 2 Thomas "Shea" DeAntonio 2017-07-05 15:07:37 UTC
As you may already be aware, Red Hat is transitioning from the Red Hat Network (RHN) hosted interface to the Red Hat Subscription Management (RHSM) interface in July 2017. Red Hat has invested in and seen success from RHN for many years, and used that experience to build more robust technologies like RHSM. 
 
If you have not yet migrated your RHN systems to RHSM or you are a Red Hat Satellite customer, please review the information from. https://access.redhat.com/products/red-hat-subscription-management#migration. 
 
Since we are shutting down RHN, no further actions will be taken with this bug or enhancement request.  You can find additional information at RHSM product page (https://access.redhat.com/products/red-hat-subscription-management).  If you have further questions, please contact support (https://access.redhat.com/products/red-hat-subscription-management#support).

Comment 3 Thomas "Shea" DeAntonio 2017-07-05 15:09:54 UTC
As you may already be aware, Red Hat is transitioning from the Red Hat Network (RHN) hosted interface to the Red Hat Subscription Management (RHSM) interface in July 2017. Red Hat has invested in and seen success from RHN for many years, and used that experience to build more robust technologies like RHSM. 
 
If you have not yet migrated your RHN systems to RHSM or you are a Red Hat Satellite customer, please review the information from. https://access.redhat.com/products/red-hat-subscription-management#migration. 
 
Since we are shutting down RHN, no further actions will be taken with this bug or enhancement request.  You can find additional information at RHSM product page (https://access.redhat.com/products/red-hat-subscription-management).  If you have further questions, please contact support (https://access.redhat.com/products/red-hat-subscription-management#support).