Bug 1126551

Summary:	[RFE] Automatically check whether a customer has network connectivity when registering
Product:	Red Hat Enterprise Linux 7	Reporter:	Brian Hamrick <bhamrick>
Component:	subscription-manager	Assignee:	candlepin-bugs
Status:	CLOSED CANTFIX	QA Contact:	John Sefler <jsefler>
Severity:	high	Docs Contact:
Priority:	high
Version:	7.2	CC:	bkearney, dgoodwin, xdmoon
Target Milestone:	rc	Keywords:	FutureFeature
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Enhancement
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2015-04-07 15:03:10 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1121117, 1205796

Description Brian Hamrick 2014-08-04 18:39:28 UTC

When a customer is attempting to use this tool, and their network is unavailable, the error message only points to a general network problem.  When a customer contacts GSS we typically ask the same questions:
-- Is your firewall open?  ports 80 and 443.
-- Can you ping our server?
-- Can you telnet to our server?
etc..

Full diagnostics steps are here:
https://access.redhat.com/solutions/117723

Is there a way to embed this check into subscription-manager?  Or create a new switch (--testnetwork) to perform these steps in an automated fashion?

Ideally, if there is a network problem we tell the customer what the problem likely is and help them fix it themselves.

Comment 4 Devan Goodwin 2015-04-07 15:03:10 UTC

Apologies Brian but we don't feel this is fixable in any way that will improve what's already there. For the situation as described, the best we can do is report a general network error. We can't really say why your connections are failing or timing out and we're not really the correct location for such a tool. 

Closing for now, please reopen is there are strong objections.