Bug 1130000

Summary:	Unable to activate an account from Russia
Product:	OpenShift Online	Reporter:	Elisey Zanko <ezanko>
Component:	Website	Assignee:	Fabiano Franz <ffranz>
Status:	CLOSED DUPLICATE	QA Contact:	libra bugs <libra-bugs>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	2.x	CC:	ezanko, jforrest, jokerman, libra-bugs, mmccomas
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2014-08-18 13:31:58 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Elisey Zanko 2014-08-14 06:57:23 UTC

Description of problem:
Unable to verify an account after registration.


How reproducible:
Always

Steps to Reproduce:
1. Register a new account.
2. Open link in verification e-mail from openshift-email from Russian host.

Actual results:
"We appear to be having technical difficulties"


Expected results:
Successful account activation.

Additional info:
Successful account activation if using proxy from outside Russia.

Comment 1 Fabiano Franz 2014-08-14 15:31:56 UTC

In the "We appear to be having technical difficulties" page you will have a Reference ID, could you check it and add it as a comment here?

Comment 2 Elisey Zanko 2014-08-15 04:33:15 UTC

(In reply to Fabiano Franz from comment #1)
> In the "We appear to be having technical difficulties" page you will have a
> Reference ID, could you check it and add it as a comment here?

I've already activated account through proxy. But now I'm unable to login using rhc, and there is a Reference ID:
"""
Unable to complete the requested operation due to: In order to access and use the OpenShift Online services you will need to accept the terms and conditions.  Visit the OpenShift Online console to accept the terms and conditions
Reference ID: 59ef1c6a20dab58c771f85dbc7246574
"""

Also, I'm unable to login through https://openshift.redhat.com/app/console and there is no Reference ID: https://www.dropbox.com/s/0tcw6t45rrx0arg/openshift.png As I remember there was no Reference ID on the activation failure page.

Comment 3 Jessica Forrester 2014-08-15 13:00:53 UTC

Please trying either entering private browsing mode or clearing your cookies and see if that resolves your problem.

Comment 4 Fabiano Franz 2014-08-15 18:50:26 UTC

On rhc, run 'rhc logout --all' to remove all authorizations, then enter private browsing on your browser and/or clear your cookies, check if it helps.

Comment 5 Elisey Zanko 2014-08-18 04:05:54 UTC

(In reply to Fabiano Franz from comment #4)
> On rhc, run 'rhc logout --all' to remove all authorizations, then enter
> private browsing on your browser and/or clear your cookies, check if it
> helps.

Jessica, Fabiano, thanks, this helps!

Comment 6 Jessica Forrester 2014-08-18 13:31:58 UTC


*** This bug has been marked as a duplicate of bug 1085711 ***