Bug 1160913
| Summary: | Update to cups 1.7.5-11 results in "Filter failed" when printing a test page | ||||||||||||||
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| Product: | [Fedora] Fedora | Reporter: | Rob Whalley <mail> | ||||||||||||
| Component: | cups | Assignee: | Tim Waugh <twaugh> | ||||||||||||
| Status: | CLOSED EOL | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||||||||
| Severity: | unspecified | Docs Contact: | |||||||||||||
| Priority: | unspecified | ||||||||||||||
| Version: | 20 | CC: | germano.massullo, james, jpopelka, mail, redhat, twaugh | ||||||||||||
| Target Milestone: | --- | ||||||||||||||
| Target Release: | --- | ||||||||||||||
| Hardware: | x86_64 | ||||||||||||||
| OS: | Linux | ||||||||||||||
| Whiteboard: | |||||||||||||||
| Fixed In Version: | Doc Type: | Bug Fix | |||||||||||||
| Doc Text: | Story Points: | --- | |||||||||||||
| Clone Of: | Environment: | ||||||||||||||
| Last Closed: | 2015-06-29 23:09:59 UTC | Type: | Bug | ||||||||||||
| Regression: | --- | Mount Type: | --- | ||||||||||||
| Documentation: | --- | CRM: | |||||||||||||
| Verified Versions: | Category: | --- | |||||||||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||||||||
| Embargoed: | |||||||||||||||
| Attachments: |
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Created attachment 954250 [details]
PPD file used
I need to see two things: 1. Error logs from both machines: On both machines, do this: su -c 'cupsctl --debug-logging' Make sure both machines are synchronised to the same time, to allow cross-reference their error_log files with each other. Then please submit a print job from the Fedora machine. Now turn off debug logging. To do that, run the following command on both machines: su -c 'cupsctl --no-debug-logging' Finally, attach both error_log files. Thanks. 2. Which system is using that PPD file? Just the Pidora one, or both? Created attachment 954576 [details]
Error log from Raspberry Pi with debugging
Created attachment 954577 [details]
Error log from Fedora 20 workstation with debugging
Hi Tim, many thanks for your assistance, I've attached the requested logs. I can confirm the times on the machines are synchronised and that the PPD file in use is the same on both machines. Upstream report linked. To avoid this problem, set one or other queue to be raw. Hi Tim, thanks for looking into this one. I've set the queue on the workstation to raw and can confirm that printing a test page now works as expected. My shared printer used to print successfully, but not now. It seems that my problem is the same of this bugreport. ------------- |CUPS Server| ------------- Fedora 20, HP Officejet Pro K8600 installed by HPlip-gui and shared through CUPS (share connected printers) # rpm -qa cups* cups-1.7.5-11.fc20.x86_64 cups-filters-1.0.53-5.fc20.x86_64 cups-filters-libs-1.0.53-5.fc20.x86_64 cups-pk-helper-0.2.5-2.fc20.x86_64 cups-libs-1.7.5-11.fc20.i686 cups-libs-1.7.5-11.fc20.x86_64 cups-filesystem-1.7.5-11.fc20.noarch # rpm -qa hplip* hplip-common-3.14.10-1.fc20.x86_64 hplip-gui-3.14.10-1.fc20.x86_64 hplip-3.14.10-1.fc20.x86_64 hplip-libs-3.14.10-1.fc20.x86_64 ---------- |Clients| ---------- A machine with Fedora 20 and a machine with Fedora 21. When you click "Add printer" in Fedora print manager utility, in the various options I can see the shared printer that the system found out using dnssd. I add it and as driver for my printer I have two options: hpjis and hpcups. I have tried both of them, they both fail but in a little different way: ===hpjis=== The address of the printer installed with hpjis drivers is: dnssd://Officejet_Pro_K8600%20%40%20computer._printer._tcp.local/ When I try to print I obtain error message:"Printer not available" ===hpcups=== The address of the printer installed with hpcups drivers is: dnssd://Officejet_Pro_K8600%20%40%20computer._ipp._tcp.local/cups When I try to print I obtain error message:"Filter failed" Sometimes I obtain other errors, like: "Can't detect filetype" I enabled debug mode on both client and server and made a 7z containing logs Created attachment 972072 [details]
clients-server CUPS logs
Everyone who sees this problem: you can avoid it by only performing job transformation at the server. Do this by setting the client queues to 'raw'. (In reply to Tim Waugh from comment #11) > Everyone who sees this problem: you can avoid it by only performing job > transformation at the server. Do this by setting the client queues to 'raw'. I cannot find that option I found it useful to have the following packages installed: gutenprint-foomatic system-config-printer. After installation, run system-config-printer, then try the following (you may be prompted to enter the root password during this process): Double click on the printer to amend > Settings > Make and model > Change... > Select printer from database > Choose the "Generic" make > Choose the "Raw Queue" option > Use the new PPD as is > Apply. There are probably many ways of achieving this, but the above worked for me, hope it helps. This message is a reminder that Fedora 20 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 20. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '20'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 20 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 20 changed to end-of-life (EOL) status on 2015-06-23. Fedora 20 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. |
Created attachment 954249 [details] Error log from Raspberry Pi Description of problem: Since the latest update to cups (and cups-filesystem, cups-libs), attempts to print to a Brother HL-2035 connected to a Raspberry Pi running Pidora fail. Please note that while it's possible there is some kind of mismatch in the version of cups running on the Pi, downgrading the version of cups of the Fedora 20 workstation resolves the issue. Version-Release number of selected component (if applicable): cups 1.7.5-11.fc20 How reproducible: Easily reproducible by using yum to update to 1.7.5-11 and trying to print a test page (or print from an application). Steps to Reproduce: 1. Upgrade cups package to 1.7.5-11 2. Restart cups with systemctl restart cups, or reboot workstation 3. Print test page Actual results: If you connect to the cups server on the Raspberry Pi via a browser, the error is shown as: stopped "Filter failed" In the Pi's /var/log/cups/error_log file (also attached), the following can be seen: Cannot process "<STDIN>": Unknown filetype. Process is dying with "Could not print file <STDIN> Expected results: For print job to be successfully processed as per previous versions of the cups packages. Additional info: The Raspberry Pi is running cups 1.7.2-1.fc20. Downgrading the version of cups on the Fedora workstation (to 1.7.0-4.fc20) resolves the problem. Will also attach the ppd file used, as the openprinting.org website where it was retrieved from originally is running very slowly at present.