Bug 1173074
| Summary: | Red Hat Access: Support stucked after upload failure | ||||||||||
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| Product: | Red Hat Enterprise Virtualization Manager | Reporter: | Jiri Belka <jbelka> | ||||||||
| Component: | redhat-support-plugin-rhev | Assignee: | Josh Kinlaw <jkinlaw> | ||||||||
| Status: | CLOSED DUPLICATE | QA Contact: | Jiri Belka <jbelka> | ||||||||
| Severity: | urgent | Docs Contact: | |||||||||
| Priority: | unspecified | ||||||||||
| Version: | 3.4.4 | CC: | awels, ecohen, gklein, jbelka, jkinlaw, kroberts, lsurette, rbalakri, yeylon, ylavi | ||||||||
| Target Milestone: | ovirt-3.6.0-rc | ||||||||||
| Target Release: | 3.6.0 | ||||||||||
| Hardware: | Unspecified | ||||||||||
| OS: | Unspecified | ||||||||||
| Whiteboard: | subeng | ||||||||||
| Fixed In Version: | redhat-support-plugin-rhev-3.6.0-8.el6.noarch.rpm | Doc Type: | Bug Fix | ||||||||
| Doc Text: | Story Points: | --- | |||||||||
| Clone Of: | Environment: | ||||||||||
| Last Closed: | 2015-10-06 14:33:28 UTC | Type: | Bug | ||||||||
| Regression: | --- | Mount Type: | --- | ||||||||
| Documentation: | --- | CRM: | |||||||||
| Verified Versions: | Category: | --- | |||||||||
| oVirt Team: | Sub-Eng | RHEL 7.3 requirements from Atomic Host: | |||||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||||
| Embargoed: | |||||||||||
| Attachments: |
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Created attachment 967207 [details]
screenshot 1
Created attachment 967208 [details]
screenshot 2
Can you please ack this? Can you please provide the patches that resolve this issue? Do you know is this was included in the latest build to QE? This is a result of the client's request timing out before the file upload is complete. This will only occur on slower setups. The attachment is actually uploaded but the user receives an error because the 1 minute timeout is reached before the file finishes. I have tried to extend the session-timeout value in web.xml but it appears that JBoss is ignoring this setting. I removed some of the less important things that the SOS report was sending in an attempt to speed up the request. Hopefully this will resolve the issue. Other than that, the best we can do is wait for the next upgrade of JBoss and see if that setting is being accepted. *** This bug has been marked as a duplicate of bug 1201940 *** |
Created attachment 967206 [details] log Description of problem: i tried to "get" support while using Power8 host in my RHEVM setup. In new case it displays: Successfully created case number 01314536 Failed to upload attachment RHEV Manager SOS Report to case 01314536 : Internal server error Successfully uploaded attachment RHEV Manager Database Dump to case 01314536 Failed to upload attachment Host SOS Report/ibm-p8-rhevm-hv-01.klab.eng.bos.redhat.com to case 01314536 The in-progress wheel is running, seems to be stucked... ...but, I tried to search for my case and it displays: Attachments Filename Description Size Attached Attached By Delete sos_pgdump.tar RHEV Manager Database Dump 2.6 MB Dec 11, 2014 12:43:44 PM Jiri Belka Delete ClockSkew-ibm-p8-rhevm-hv-01.klab.eng.bos.redhat.com4482032414311223972.txt Clock Skew file for ibm-p8-rhevm-hv-01.klab.eng.bos.redhat.com 308.0 bytes Dec 11, 2014 12:46:22 PM Jiri Belka Delete sosreport-ibm-p8-rhevm-hv-01.klab.eng.bos.redhat.com-20141211114337.tar.xz Host SOS Report/ibm-p8-rhevm-hv-01.klab.eng.bos.redhat.com 51.9 MB Dec 11, 2014 12:46:13 PM Jiri Belka Delete So some sos report was uploaded for power8 server. FYI I don't see any ERROR in redhat-support-plugin-rhev.log file. Version-Release number of selected component (if applicable): redhat-support-plugin-rhev-3.4.0-4.el6ev.noarch sos-2.2-68.el6.noarch sos-3.1-1.1.pkvm2_1_1.6.noarch How reproducible: 100% Steps to Reproduce: 1. hosts -> power8 host -> right-click for Support 2. fill title and description 3. select manager sos and host sos for upload Actual results: failure and dialog is stucked Expected results: should work or at least dialog should not show in-progress wheel anymore Additional info: