Bug 1207189

Summary:	[RFE] Expose endpoint for customer support information lookups.
Product:	OpenShift Online	Reporter:	Eric Rich <erich>
Component:	RFE	Assignee:	Jacob Lucky <jlucky>
Status:	CLOSED EOL	QA Contact:
Severity:	medium	Docs Contact:
Priority:	low
Version:	3.x	CC:	abhgupta, aos-bugs, byount, decarr, erich, erjones, jlucky, jokerman, mmccomas, pep, xtian
Target Milestone:	---	Keywords:	OnlinePro, OnlineStarter
Target Release:	3.x
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2021-04-14 12:30:13 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1207190, 1267746

Description Eric Rich 2015-03-30 12:01:50 UTC

Description of problem:

Support should be able to get information, on behalf of a uses from the hosted offering. 

Example:

Given (Customer Username, Email, GEAR_UUID, Application name, URI, etc), a support representative or automated system should be able to populate or lookup system information needed to evaluate an issue.

Comment 1 Derek Carr 2015-03-30 21:34:31 UTC

Andy - can you provide your opinion on this request or more detail on what would actually be useful to collect to meet the request?

Comment 4 Abhishek Gupta 2016-11-01 16:57:18 UTC

Erich: We need to figure out what we need from this RFE bug - if this is all covered in the discussion and email thread related to log access, etc. then we can close this bug. Else, we should define/select what we need here and create a card for this.

Comment 5 Eric Rich 2016-11-01 19:51:48 UTC

(In reply to Abhishek Gupta from comment #4)
> Erich: We need to figure out what we need from this RFE bug - if this is all
> covered in the discussion and email thread related to log access, etc. then
> we can close this bug. Else, we should define/select what we need here and
> create a card for this.

No this is not related to our logging discussion. The focus for this is to collect information from a pod, that can help to troubleshoot application issues. 

Key things we should be collecting with this request, are pod logs and pod metrics (cgroups information). 

The key difference between this request and the request to have OpenShift online (have visibility) into these items, is that this allows customers a simple endpoint to trigger a support collection event. - Think SOSReport for your pod.

Comment 7 Eric Rich 2016-11-22 18:30:54 UTC

(In reply to Eric Rich from comment #5)
> (In reply to Abhishek Gupta from comment #4)

I am sorry, this comment should have been spun off on to https://bugzilla.redhat.com/show_bug.cgi?id=1397539 

This request / RFE is more aimed at getting "billing/quota/limit" information for users, and not diagnostics.

Comment 10 Abhishek Gupta 2018-05-16 22:07:04 UTC

CEE now has:
1. tier-2 access (if not already, they should have it soon) to look into customer resources on the cluster
2. APIs to fetch subscription information for Pro/Dedicated

Also, a separate RFE exists for collecting pod data for diagnostics (https://bugzilla.redhat.com/show_bug.cgi?id=1397539). 

At this point, since this is an old RFE, is there anything specific that is required here?

Comment 12 Abhishek Gupta 2018-06-11 18:10:01 UTC

At this point, I am not sure what exactly is required here. Assigning to Jake to help clarify requirements.