Bug 1237245

Summary:	Upgrade 5.2 to 5.4 fails
Product:	Red Hat CloudForms Management Engine	Reporter:	Jared Deubel <jdeubel>
Component:	Appliance	Assignee:	Keenan Brock <kbrock>
Status:	CLOSED NOTABUG	QA Contact:	Dave Johnson <dajohnso>
Severity:	high	Docs Contact:
Priority:	high
Version:	5.4.0	CC:	abellott, drieden, jdeubel, jhardy, jocarter, mfeifer, obarenbo
Target Milestone:	GA
Target Release:	5.5.0
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2015-07-02 15:00:39 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Jared Deubel 2015-06-30 15:34:55 UTC

Description of problem:





The service is running it appears:

[root@test1 httpd]# service evmserverd status
Checking EVM status...
 Zone    | Server Name        | Status  |             ID |  PID | SPID | URL                     | Started On           | Last Heartbeat       | Active Roles
---------+--------------------+---------+----------------+------+------+-------------------------+----------------------+----------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 default | EVM-POC-test-DB | started | 99000000000001 | 1821 | 1857 | druby://127.0.0.1:51198 | 2015-02-20T22:41:21Z | 2015-06-29T18:55:26Z | automate:database_operations:database_owner:ems_inventory:ems_metrics_collector:ems_metrics_coordinator:ems_metrics_processor:ems_operations:event:notifier:reporting:scheduler:smartproxy:smartstate:user_interface:web_services

[root@test1 httpd]# 

The logs appear to still be showing encryption key errors:

[----] I, [2015-06-30T08:09:13.256602 #1940:1105ea4]  INFO -- : MIQ(MiqServer.validate_database) Database Adapter: [PostgreSQL], version: [PostgreSQL 9.2.7 on x86_64-redhat-linux-gnu, compiled by gcc (GCC) 4.4.6 20110731 (Red Hat 4.4.6-3), 64-bit]
[----] I, [2015-06-30T08:09:13.257858 #1940:1105ea4]  INFO -- : EvmDatabase.seed Seeding...
[----] I, [2015-06-30T08:09:13.271619 #1940:1105ea4]  INFO -- : EvmDatabase.seed Seeding MiqDatabase
[----] E, [2015-06-30T08:09:13.305881 #1940:1105ea4] ERROR -- : [RuntimeError]: no encryption key v1_key  Method:[rescue in block in seed]
[----] E, [2015-06-30T08:09:13.305984 #1940:1105ea4] ERROR -- : /var/www/miq/lib/util/miq-password.rb:37:in `decrypt'
/var/www/miq/lib/util/miq-password.rb:64:in `decrypt'
/var/www/miq/vmdb/app/models/mixins/password_mixin.rb:27:in `block in encrypt_column'


I went back through my console history and noticed the fix_auth --db command didn't work from the migration document, so that might be part of the issue.:

[root@poccldfmapp01 log]# fix_auth --db
Error: unknown argument '--db'.
Try --help for help.

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Comment 1 Keenan Brock 2015-06-30 18:36:35 UTC

fix_auth --db has been available since 5.4.0.0-beta2

Either they are running an unsupported version of 5.4 or they did not upgrade properly.

Do we know what version of the product they are running?
Do we know what steps (or document) they followed to upgrade?

Comment 2 Jared Deubel 2015-06-30 19:33:39 UTC

They just updated from 5.2.x to 5.4.0.5. For some odd reason that is not there even though he has the supported version. 

The document that they used is: https://access.redhat.com/articles/1452003