Bug 1256293
| Summary: | subscription-manager refresh error on satellite 6 server | ||
|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | marek.bednarczyk |
| Component: | Subscription Management | Assignee: | Katello Bug Bin <katello-bugs> |
| Status: | CLOSED NOTABUG | QA Contact: | Katello QA List <katello-qa-list> |
| Severity: | high | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | 6.0.8 | ||
| Target Milestone: | Unspecified | ||
| Target Release: | Unused | ||
| Hardware: | x86_64 | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Bug Fix | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2015-08-24 12:07:52 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
Steps descibed in https://access.redhat.com/solutions/1474003 showed no problems. The problem solved by itself. There had to be some problems on a network side. |
Description of problem: subscription-manager refresh gives following error in /var/log/rhsm/rhsm.log 2015-08-24 11:59:11,165 [DEBUG] subscription-manager:3579 @plugins.py:569 - loaded plugin modules: [] 2015-08-24 11:59:11,165 [DEBUG] subscription-manager:3579 @plugins.py:570 - loaded plugins: {} 2015-08-24 11:59:11,166 [DEBUG] subscription-manager:3579 @identity.py:131 - Loading consumer info from identity certificates. 2015-08-24 11:59:11,210 [INFO] subscription-manager:3579 @managercli.py:352 - Client Versions: {'python-rhsm': '1.14.3-1.el6', 'subscription-manager': '1.14.10-1.el6'} 2015-08-24 11:59:11,211 [INFO] subscription-manager:3579 @connection.py:727 - Connection built: http_proxy=172.17.152.144:80 host=subscription.rhn.redhat.com port=443 handler=/subscription auth=ide ntity_cert ca_dir=/etc/rhsm/ca/ verify=False 2015-08-24 11:59:11,211 [INFO] subscription-manager:3579 @connection.py:727 - Connection built: http_proxy=172.17.152.144:80 host=subscription.rhn.redhat.com port=443 handler=/subscription auth=non e 2015-08-24 11:59:11,228 [DEBUG] subscription-manager:3579 @connection.py:446 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem, katello-server-ca.pem, candlepin-stage.pem 2015-08-24 11:59:11,228 [DEBUG] subscription-manager:3579 @connection.py:479 - Using proxy: 172.17.152.144:80 2015-08-24 11:59:11,228 [DEBUG] subscription-manager:3579 @connection.py:494 - Making request: GET https://subscription.rhn.redhat.com:443/subscription/ 2015-08-24 11:59:12,112 [DEBUG] subscription-manager:3579 @connection.py:521 - Response: status=200 2015-08-24 11:59:12,113 [DEBUG] subscription-manager:3579 @connection.py:744 - Server supports the following resources: {'': '/', 'guestids': '/consumers/{consumer_uuid}/guestids', 'cdn': '/cdn', 'content_overrides': '/consumers/{consumer_uuid}/content_overrides', 'hypervisors': '/hypervisors', 'serials': '/serials', 'deleted_consumers': '/deleted_consumers', 'consumers': '/consumers', 'migrations': '/migrations', 'content': '/content', 'entitlements': '/entitlements', 'events': '/events', 'status': '/status', 'jobs': '/jobs', 'users': '/users', 'subscriptions': '/subscriptions', 'rules': '/rules', 'distributor_versions': '/distributor_versions', 'consumertypes': '/consumertypes', 'statistics/generate': '/statistics/generate', 'pools': '/pools', 'atom': '/atom', 'owners': '/owners', 'roles': '/roles', 'admin': '/admin', 'products': '/products', 'activation_keys': '/activation_keys', 'crl': '/crl'} 2015-08-24 11:59:12,116 [DEBUG] subscription-manager:3579 @connection.py:446 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem, katello-server-ca.pem, candlepin-stage.pem 2015-08-24 11:59:12,116 [DEBUG] subscription-manager:3579 @connection.py:479 - Using proxy: 172.17.152.144:80 2015-08-24 11:59:12,117 [DEBUG] subscription-manager:3579 @connection.py:494 - Making request: GET https://subscription.rhn.redhat.com:443/subscription/status 2015-08-24 11:59:12,998 [DEBUG] subscription-manager:3579 @connection.py:521 - Response: status=200 2015-08-24 11:59:13,000 [INFO] subscription-manager:3579 @managercli.py:363 - Server Versions: {'rules-version': '5.15', 'candlepin': '0.9.26.11-1', 'server-type': 'Red Hat Subscription Management'} 2015-08-24 11:59:13,000 [INFO] subscription-manager:3579 @managercli.py:328 - Consumer Identity name=satellite.adm.sat uuid=e940eb61-910a-4f9e-8ebf-51810b1a7311 2015-08-24 11:59:13,008 [DEBUG] subscription-manager:3579 @connection.py:446 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem, katello-server-ca.pem, candlepin-stage.pem 2015-08-24 11:59:13,009 [DEBUG] subscription-manager:3579 @connection.py:479 - Using proxy: 172.17.152.144:80 2015-08-24 11:59:13,010 [DEBUG] subscription-manager:3579 @connection.py:494 - Making request: GET https://subscription.rhn.redhat.com:443/subscription/consumers/e940eb61-910a-4f9e-8ebf-51810b1a7311/certificates/serials 2015-08-24 11:59:14,044 [ERROR] subscription-manager:3579 @managercli.py:160 - Unable to perform refresh due to the following exception: 2015-08-24 11:59:14,045 [ERROR] subscription-manager:3579 @managercli.py:161 - Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/managercli.py", line 602, in _do_command self.entcertlib.update() File "/usr/share/rhsm/subscription_manager/certlib.py", line 31, in update self.report = self.locker.run(self._do_update) File "/usr/share/rhsm/subscription_manager/certlib.py", line 17, in run return action() File "/usr/share/rhsm/subscription_manager/entcertlib.py", line 43, in _do_update return action.perform() File "/usr/share/rhsm/subscription_manager/entcertlib.py", line 119, in perform expected = self._get_expected_serials() File "/usr/share/rhsm/subscription_manager/entcertlib.py", line 254, in _get_expected_serials exp = self.get_certificate_serials_list() File "/usr/share/rhsm/subscription_manager/entcertlib.py", line 234, in get_certificate_serials_list reply = self.uep.getCertificateSerials(identity.uuid) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 1008, in getCertificateSerials return self.conn.request_get(method) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 602, in request_get return self._request("GET", method) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 512, in _request response = conn.getresponse() File "/usr/lib64/python2.6/httplib.py", line 1012, in getresponse response.begin() File "/usr/lib64/python2.6/httplib.py", line 404, in begin version, status, reason = self._read_status() File "/usr/lib64/python2.6/httplib.py", line 368, in _read_status raise BadStatusLine(line) BadStatusLine Version-Release number of selected component (if applicable): How reproducible: 100% Steps to Reproduce: 1. 2. 3. Actual results: see above Expected results: refresh works correctly, no errors in rhsm.log Additional info: