Bug 1266423

Summary: [abrt] hplip: status.py:33:<module>:ImportError: No module named cupsext
Product: [Fedora] Fedora Reporter: Abhay Kadam <akadam>
Component: hplipAssignee: Tim Waugh <twaugh>
Status: CLOSED ERRATA QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 23CC: jpopelka, twaugh
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Unspecified   
URL: https://retrace.fedoraproject.org/faf/reports/bthash/9c3e862e32b06f847e9ccb22626b8cc8656596a4
Whiteboard: abrt_hash:b4e2b1363321127ce43588ad475f5d9c8e06524d;VARIANT_ID=workstation;
Fixed In Version: hplip-3.15.9-2.fc23 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2015-10-01 16:01:29 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
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Description Flags
File: backtrace
none
File: environ none

Description Abhay Kadam 2015-09-25 08:54:39 UTC 
Version-Release number of selected component:
hplip-3.15.9-1.fc23

Additional info:
reporter:       libreport-2.6.2
cmdline:        /usr/bin/python /usr/bin/hp-config_usb_printer 001:002
executable:     /usr/bin/hp-config_usb_printer
kernel:         4.2.0-300.fc23.x86_64
runlevel:       N 5
type:           Python
uid:            0

Truncated backtrace:
#1 <module> in /usr/share/hplip/base/status.py:33
#2 <module> in /usr/share/hplip/base/device.py:42
#3 <module> in /usr/bin/hp-config_usb_printer:34
Comment 1 Abhay Kadam 2015-09-25 08:54:47 UTC 
Created attachment 1076956 [details]
File: backtrace
Comment 2 Abhay Kadam 2015-09-25 08:54:49 UTC 
Created attachment 1076957 [details]
File: environ
Comment 3 Jiri Popelka 2015-09-25 12:20:18 UTC 
Thank you for the report.

hplip-printer@.service contains
ExecStart=/usr/bin/python /usr/bin/hp-config_usb_printer "%i"
which runs hp-config_usb_printer with Python 2, while hp-config_usb_printer itself contains #!/usr/bin/python3 shebang.

We haven't been shipping the necessary python2 libraries since 3.15.7-5, which causes the error you see.

Problem should be fixed in hplip-3.15.9-2.fc23 where the ExecStart in hplip-printer@.service looks like:
ExecStart=/usr/bin/hp-config_usb_printer "%i"
Comment 4 Fedora Update System 2015-09-25 13:07:51 UTC 
hplip-3.15.9-2.fc23 has been submitted as an update to Fedora 23. https://bodhi.fedoraproject.org/updates/FEDORA-2015-cd4b81fa34
Comment 5 Fedora Update System 2015-09-27 00:55:12 UTC 
hplip-3.15.9-2.fc23 has been pushed to the Fedora 23 testing repository. If problems still persist, please make note of it in this bug report.
If you want to test the update, you can install it with
$ su -c 'dnf --enablerepo=updates-testing update hplip'
You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2015-cd4b81fa34
Comment 6 Fedora Update System 2015-10-01 16:01:26 UTC 
hplip-3.15.9-2.fc23 has been pushed to the Fedora 23 stable repository. If problems still persist, please make note of it in this bug report.