Bug 1286657

Summary: HP Colorlaserjet CP1515n Fail to print error every second page
Product: [Fedora] Fedora Reporter: Matthias31 <fiedler_matthias>
Component: hplipAssignee: Zdenek Dohnal <zdohnal>
Status: CLOSED EOL QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 23CC: fiedler_matthias, jpopelka, twaugh
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Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
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Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2016-12-20 16:25:56 UTC Type: Bug
Regression: --- Mount Type: ---
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Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Embargoed:

Description Matthias31 2015-11-30 12:30:29 UTC
Description of problem:
Since the last update from the hplib my Colorlaserjet HP CP 1515n shows an error "failto print" every second pages. So i must press resume to continiue printing

Version-Release number of selected component (if applicable):


How reproducible:everytime


Steps to Reproduce:
Print a document with mor then 2 pages

Actual results:
The printer shows  "Fail to print" Error" an i must press resume to continue printing 

Expected results:
printing should be finished without error

Comment 1 Jiri Popelka 2015-11-30 14:03:36 UTC
What is the version you're using now ?
# rpm -q hplip

There's hplip-3.15.9-3.fc23 in current stable repository, which has added only one most likely unrelated fix over the previous hplip-3.15.9-2.fc23.

So I'd perhaps try to delete the printer queue and configure the printer again.

Or maybe it just needs the proprietary plug-in to be (re)installed
# hp-plugin -i

If that doesn't help, I'd like to see some cups logs to know more:
# su -c 'cupsctl LogLevel=debug'
# su -c 'systemctl restart cups.service'
try to print
# journalctl -u cups.service -e

Comment 2 Matthias31 2015-11-30 16:28:32 UTC
the first question: hplip-3.15.9-3.fc23.x86_64

i've reinstall the printer, the error appears after the initial of the printer, but i've install optinal fonts maybe that is the reason?

Comment 3 Jiri Popelka 2015-12-03 16:20:56 UTC
Can you try to get the logs per my previous commit ?

Comment 4 Matthias31 2015-12-03 16:51:16 UTC
okay i hope i can help you with this:


Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Accepted from localhost
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Waiting for request.
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] POST / HTTP/1.1
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: cupsdSetBusyState: newbusy="Active 
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Read: status=200
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] No authentication data 
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] 1.1 Get-Notifications 2
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: Get-Notifications /printers/
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: cupsdIsAuthorized: requesting-user-
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Returning IPP successfu
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Content-Length: 127
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] cupsdSendHeader: code=2
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] con->http=0x55d861d02c6
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] cupsdWriteClient error=
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Writing IPP response, i
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] bytes=0, http_state=0, 
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Flushing write buffer.
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] New state is HTTP_STATE
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: [Client 47] Waiting for request.
Dez 03 17:47:03 linux.fritz.box cupsd[4980]: cupsdSetBusyState: newbusy="Dirty f
Dez 03 17:47:21 linux.fritz.box cupsd[4980]: Saving job.cache...
Dez 03 17:47:21 linux.fritz.box cupsd[4980]: Saving subscriptions.conf...
Dez 03 17:47:21 linux.fritz.box cupsd[4980]: cupsdSetBusyState: newbusy="Not bus

Comment 5 Jiri Popelka 2015-12-04 12:42:56 UTC
That's not much. Are you sure you enabled the debugging information and tried to actually print anything ?

You might also try to use
https://fedoraproject.org/wiki/How_to_debug_printing_problems#Printing_troubleshooter
to get more information.

Comment 6 Fedora Admin XMLRPC Client 2016-06-24 10:37:19 UTC
This package has changed ownership in the Fedora Package Database.  Reassigning to the new owner of this component.

Comment 7 Fedora End Of Life 2016-11-24 13:50:30 UTC
This message is a reminder that Fedora 23 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
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Comment 8 Fedora End Of Life 2016-12-20 16:25:56 UTC
Fedora 23 changed to end-of-life (EOL) status on 2016-12-20. Fedora 23 is
no longer maintained, which means that it will not receive any further
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