Bug 1292735

Summary: Unable to log in to the Red Hat Customer Portal from the RHEV-M.
Product: Red Hat Enterprise Virtualization Manager Reporter: Kumar Mashalkar <kmashalk>
Component: redhat-support-plugin-rhevAssignee: Spenser Shumaker <sshumake>
Status: CLOSED WONTFIX QA Contact: Spenser Shumaker <sshumake>
Severity: medium Docs Contact:
Priority: medium    
Version: 3.5.6CC: gklein, kmashalk, lsurette, rbalakri, yeylon, ykaul, ylavi
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard: subeng
Fixed In Version: Doc Type: Bug Fix
Doc Text:
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Clone Of: Environment:
Last Closed: 2016-01-31 15:12:13 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: Sub-Eng RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
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Description Flags
Login failed screen none

Description Kumar Mashalkar 2015-12-18 08:50:59 UTC
Created attachment 1107050 [details]
Login failed screen

Description of problem:
After upgrading RHEV-M to Version 3.5.6.2-0.1.el6ev it is no longer possible to log in to the Red Hat Customer Portal from the RHEV-M. All users are affected.

Version-Release number of selected component (if applicable):
3.5.6.2-0.1.el6ev

How reproducible:
By upgrading RHEV-M to Version 3.5.6.2-0.1.el6ev

Steps to Reproduce:
1. Upgrade RHEV-M to version 3.5.6.2-0.1 
2. Login to RHEVM admin portal
3. From Log viewer --> Login --> Sign in with Red Hat login.

Actual results:
Login Failed!

Expected results:
Login in successful

Additional info:
Tried with earlier and RHEV 3.6 beta version. It is working fine.

Comment 1 Yaniv Lavi 2016-01-12 15:35:55 UTC
Is the customer using a admin user?

Comment 2 Kumar Mashalkar 2016-01-18 02:05:43 UTC
Yes. Customer is using admin user. Also we were able to reproduce this issue on one of our test environment which was upgraded to version 3.5.6