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Description of problem: configure virt-who with rhsm_username and rhsm_password option for remote libvirt mode, virt-who can't work and show the error message as: "RestlibException: Access denied" Version-Release number of selected component (if applicable): virt-who-0.16-1.el6.noarch How reproducible: always Steps to Reproduce: 1. configure virt-who with rhsm_username and rhsm_password, such as: # cat libvirt.conf [test-libvirt] type=libvirt server=10.66.144.8 username=root password=redhat owner=ACME_Corporation env=Library rhsm_username=admin rhsm_password=admin [Note] the rhsm_username and rhsm_password is used for satellite account. 2. restart virt-who service # /etc/init.d/virt-who restart 3. check the rhsm.log 2016-01-05 14:31:22,376 [virtwho.init DEBUG] MainProcess(26104):MainThread @virtwho.py:__init__:144 - Using config named 'test-libvirt' 2016-01-05 14:31:22,376 [virtwho.init INFO] MainProcess(26104):MainThread @virtwho.py:main:811 - Using configuration "test-libvirt" ("libvirt" mode) 2016-01-05 14:31:22,394 [virtwho.main DEBUG] MainProcess(26106):MainThread @virtwho.py:run:287 - Starting infinite loop with 60 seconds interval 2016-01-05 14:31:22,480 [virtwho.test-libvirt DEBUG] Libvirtd-1(26114):MainThread @virt.py:run:338 - Virt backend 'test-libvirt' started 2016-01-05 14:31:22,482 [virtwho.test-libvirt INFO] Libvirtd-1(26114):MainThread @libvirtd.py:_get_url:124 - Protocol is not specified in libvirt url, using qemu+ssh:// 2016-01-05 14:31:22,482 [virtwho.test-libvirt INFO] Libvirtd-1(26114):MainThread @libvirtd.py:_get_url:135 - Libvirt path is not specified in the url, using /system 2016-01-05 14:31:22,483 [virtwho.test-libvirt INFO] Libvirtd-1(26114):MainThread @libvirtd.py:_connect:156 - Using libvirt url: qemu+ssh://root.144.8/system?no_tty=1 2016-01-05 14:31:22,782 [virtwho.test-libvirt DEBUG] Libvirtd-1(26114):MainThread @libvirtd.py:_listDomains:228 - Virtual machine found: rhel7.2-satellite: 8d3f130d-b8f5-4b5e-3a3b-5d07483a615c 2016-01-05 14:31:22,788 [virtwho.test-libvirt DEBUG] Libvirtd-1(26114):MainThread @libvirtd.py:_listDomains:234 - Virtual machine found: rhel7.2: cb33ddce-fd1e-0e6a-7e7f-d3c6fca67ede 2016-01-05 14:31:22,789 [virtwho.test-libvirt DEBUG] Libvirtd-1(26114):MainThread @libvirtd.py:_listDomains:238 - Libvirt domains found: 8d3f130d-b8f5-4b5e-3a3b-5d07483a615c, cb33ddce-fd1e-0e6a-7e7f-d3c6fca67ede 2016-01-05 14:31:22,789 [virtwho.test-libvirt DEBUG] Libvirtd-1(26114):MainThread @virt.py:enqueue:331 - Report gathered, putting to queue for sending 2016-01-05 14:31:22,793 [virtwho.main DEBUG] MainProcess(26106):MainThread @virtwho.py:update_report_to_send:274 - Report for config "test-libvirt" updated 2016-01-05 14:31:22,800 [virtwho.main DEBUG] MainProcess(26106):MainThread @subscriptionmanager.py:_connect:108 - Authenticating with RHSM username admin 2016-01-05 14:31:23,013 [virtwho.main DEBUG] MainProcess(26106):MainThread @subscriptionmanager.py:hypervisorCheckIn:149 - Checking if server has capability 'hypervisor_async' 2016-01-05 14:31:23,193 [virtwho.main DEBUG] MainProcess(26106):MainThread @subscriptionmanager.py:hypervisorCheckIn:161 - Server does not have 'hypervisors_async' capability 2016-01-05 14:31:23,193 [virtwho.main INFO] MainProcess(26106):MainThread @subscriptionmanager.py:hypervisorCheckIn:170 - Sending update in hosts-to-guests mapping: 1 hypervisors and 2 guests found 2016-01-05 14:31:23,194 [virtwho.main DEBUG] MainProcess(26106):MainThread @subscriptionmanager.py:hypervisorCheckIn:171 - Host-to-guest mapping: { "80804c56-82fb-e111-a260-b4b52fcb471e": [ { "guestId": "8d3f130d-b8f5-4b5e-3a3b-5d07483a615c", "state": 1, "attributes": { "active": 1, "hypervisorVersion": "0.12.1", "virtWhoType": "libvirt", "hypervisorType": "QEMU" } }, { "guestId": "cb33ddce-fd1e-0e6a-7e7f-d3c6fca67ede", "state": 5, "attributes": { "active": 0, "hypervisorVersion": "0.12.1", "virtWhoType": "libvirt", "hypervisorType": "QEMU" } } ] } 2016-01-05 14:31:23,353 [virtwho.main ERROR] MainProcess(26106):MainThread @subscriptionmanager.py:hypervisorCheckIn:185 - Communication with server failed: Traceback (most recent call last): File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 174, in hypervisorCheckIn result = self.connection.hypervisorCheckIn(config.owner, config.env, serialized_mapping, options=options) # pylint:disable=unexpected-keyword-arg File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 918, in hypervisorCheckIn res = self.conn.request_post(url, host_guest_mapping) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 657, in request_post return self._request("POST", method, params) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 571, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 621, in validateResponse raise RestlibException(response['status'], error_msg, response.get('headers')) RestlibException: Access denied 2016-01-05 14:31:23,355 [virtwho.main ERROR] MainProcess(26106):MainThread @virtwho.py:send:228 - Unable to send data: Communication with subscription manager failed: Access denied Actual results: virt-who can't work and show the error message as: "RestlibException: Access denied" Expected results: virt-who should work normally with rhsm_username and rhsm_password options Additional info: