Bug 1297961
| Summary: | Insights states the appliance is not registered to Red Hat when it is. | |||
|---|---|---|---|---|
| Product: | Red Hat CloudForms Management Engine | Reporter: | Josh Carter <jocarter> | |
| Component: | Red Hat Access | Assignee: | Lindani Phiri <lphiri> | |
| Status: | CLOSED WONTFIX | QA Contact: | Satyajit Bulage <sbulage> | |
| Severity: | medium | Docs Contact: | ||
| Priority: | high | |||
| Version: | 5.5.0 | CC: | cpelland, ihands, jdeubel, jhardy, jmoran, lphiri, sbulage | |
| Target Milestone: | GA | Keywords: | ZStream | |
| Target Release: | cfme-future | |||
| Hardware: | All | |||
| OS: | All | |||
| Whiteboard: | access | |||
| Fixed In Version: | Doc Type: | Bug Fix | ||
| Doc Text: | Story Points: | --- | ||
| Clone Of: | ||||
| : | 1309905 1346998 (view as bug list) | Environment: | ||
| Last Closed: | 2017-08-28 14:46:11 UTC | Type: | Bug | |
| Regression: | --- | Mount Type: | --- | |
| Documentation: | --- | CRM: | ||
| Verified Versions: | Category: | --- | ||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
| Cloudforms Team: | --- | Target Upstream Version: | ||
| Embargoed: | ||||
| Bug Depends On: | ||||
| Bug Blocks: | 1309905, 1346998 | |||
Looks like you registered the appliance using the console, and not the UI. There is a limitation of the way that registrations currently work in CloudForms. Registering the appliance at the operation system level via the console using subscription-manager does not update the VMDB. The Insights subsystem is checking for registration status in the VMDB. You must register via the UI for Insights to work. (Configure → Configuration. Select Region in the accordion menu and click Red Hat Updates). (See https://access.redhat.com/insights/getting-started/cloudforms/#registerappliance) FYI, the logs for Insights go into evm.log "There is a limitation of the way that registrations currently work in CloudForms. Registering the appliance at the operation system level via the console using subscription-manager does not update the VMDB. The Insights subsystem is checking for registration status in the VMDB. You must register via the UI for Insights to work. (Configure → Configuration. Select Region in the accordion menu and click Red Hat Updates). (See https://access.redhat.com/insights/getting-started/cloudforms/#registerappliance)" The appliance can pick up either a registration process via the UI or via the cmd. There is a schedule that runs every 12 hours to check the registration status and then update the vmdb. What table and column are you monitoring for a successful registration status? This customers appliance has been running multiple days. "FYI, the logs for Insights go into evm.log" I was unable to find anything on my lab appliance that shows insights or the customers appliance that is displaying this problem. Can you provide some of the recurring log lines that should be generated by insights? I am still not able to reproduce this issue in the lab. Still investigating. This bug has been open for more than a year and is assigned to an older release of CloudForms. If you would like to keep this Bugzilla open and if the issue is still present in the latest version of the product, please file a new Bugzilla which will be added and assigned to the latest release of CloudForms. |
Description of problem: Can not use Red Hat Insights. Receive the following message: This appliance is not registered to Red Hat. The appliance is registered and subscribed to Red Hat. Appliance shows fully registered +-------------------------------------------+ Installed Product Status +-------------------------------------------+ Product Name: Red Hat Software Collections (for RHEL Server) Product ID: 201 Version: 2 Arch: x86_64 Status: Subscribed Status Details: Starts: 02/01/2015 Ends: 01/31/2016 Product Name: Red Hat Enterprise Linux Server Product ID: 69 Version: 7.1 Arch: x86_64 Status: Subscribed Status Details: Starts: 02/01/2015 Ends: 01/31/2016 Product Name: Red Hat CloudForms Product ID: 167 Version: 4.0 Arch: x86_64 Status: Subscribed Status Details: Starts: 02/01/2015 Ends: 01/31/2016 You can see the user attempting to access Red Hat Insights in the production log. [----] I, [2016-01-12T15:52:01.480202 #3025:d0b998] INFO -- : Started GET "/redhat_access/insights/rules" for 127.0.0.1 at 2016-01-12 15:52:01 -0500 [----] I, [2016-01-12T15:52:01.481988 #3025:d0b998] INFO -- : Processing by RedhatAccessCfme::InsightsController#index as HTML [----] I, [2016-01-12T15:52:01.482060 #3025:d0b998] INFO -- : Parameters: {"path"=>"rules"} [----] I, [2016-01-12T15:52:01.517310 #3025:d0b998] INFO -- : Rendered /opt/rh/rh-ruby22/root/usr/share/gems/gems/redhat_access_cfme-0.0.7/app/views/redhat_access_cfme/insights/index.html.haml within layouts/redhat_access_cfme/application (6.6ms) [----] I, [2016-01-12T15:52:01.525582 #3025:d0b998] INFO -- : Completed 200 OK in 43ms (Views: 7.8ms | ActiveRecord: 2.1ms) [----] I, [2016-01-12T15:52:01.528937 #3025:d0b998] INFO -- : Started GET "/assets/patternfly/OpenSans-Regular-webfont.woff" for 127.0.0.1 at 2016-01-12 15:52:01 -0500 [----] I, [2016-01-12T15:52:01.535201 #3025:d0b998] INFO -- : Started GET "/assets/patternfly/PatternFlyIcons-webfont.ttf" for 127.0.0.1 at 2016-01-12 15:52:01 -0500 But nothing is logged to the appliance log to troubleshoot the issue further. Version-Release number of selected component (if applicable): 5.5.0 How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info: