Bug 1298742

Summary:	Openstack deployment fails with CREATE_FAIL (timeout)
Product:	Red Hat Quickstart Cloud Installer	Reporter:	Thom Carlin <tcarlin>
Component:	Installation - RHELOSP	Assignee:	John Matthews <jmatthew>
Status:	NEW ---	QA Contact:	Dave Johnson <dajohnso>
Severity:	high	Docs Contact:	Dan Macpherson <dmacpher>
Priority:	unspecified
Version:	1.0	CC:	bthurber, jmontleo, qci-bugzillas, tcarlin, tsanders
Target Milestone:	---	Keywords:	Triaged
Target Release:	1.2
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:	post-1.0-ga
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:
Clones:	1359864 (view as bug list)		Environment:
Last Closed:		Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Bug Depends On:	1359864, 1359872
Bug Blocks:

Description Thom Carlin 2016-01-14 21:54:59 UTC

Description of problem:

OpenStack deployment failed with CREATE_FAIL (timeout)

Version-Release number of selected component (if applicable):

RHCI-6.0-RHEL-7-20160113.t.1
RHCIOOO-7-RHEL-7-20160113.t.8

How reproducible:

100%

Steps to Reproduce:
1. Install ISOs
2. Run fusor install scripts
3. Enter information for deployment with wrong "External Network Interface" in Configure Overcloud
4. Wait until Satellite deployment is finished
5. Wait until 25% in RHELOSP deployment

Actual results:

No error for External Network Interface
ERROR: deployment failed with status: CREATE_FAILED and reason: Create timed out

Expected results:

Error during External Network Interface
Successful deployment

Additional info:

No way of correct and resume, must start from scratch.

Since External Network Interface is using the consistent network device naming (non-ethx), checking for ethx and reporting an error would be one solution.

Comment 1 Thom Carlin 2016-07-01 12:57:23 UTC

For QCI 1.2, entered nic7 as "External Network Interface" in "Configure Overcloud"

Receive:
"{"displayMessage":"Task 02ff3cec-84cc-4f2a-8b5d-7088d527d104: RestClient::InternalServerError: 500 Internal Server Error","errors":["Task 02ff3cec-84cc-4f2a-8b5d-7088d527d104: RestClient::InternalServerError: 500 Internal Server Error"]}"

Failed QA

Comment 2 Jason Montleon 2016-07-13 17:16:34 UTC

Does nic7 exist? We have absolutely no way to tell in advance how many interfaces exist. If you put in garbage data here expect a failed deployment.

If the systems do in fact have 7 nics it would be helpful to see the /var/log/messages from the overcloud nodes

as root on your undercloud
sudo su - stack
source stackrc
nova server-list
ssh heat-admin@<ip-address-for-one-of-the-servers-listed-in-cmd-above>
sudo su -

Looking at /var/log/messages you'd normally see messages similar to:
nic2 mapped to: eth1

In your case you'd of course be looking for nessages about nic7

Comment 8 Jason Montleon 2016-07-25 15:01:29 UTC

<thom> jmontleo: this is a UX bz.  If the user enters the wrong info, be able to catch it at the time of entry
<jmontleo> thom, as in there is no nic7?
<thom> jmontleo: correct

To be clear we don't have sufficient information about the introspected hardware to validate. We'll need to put in an RFE against Openstack and wait for the improvements.

docs bug for GA: https://bugzilla.redhat.com/show_bug.cgi?id=1359864

osp rfe bug: https://bugzilla.redhat.com/show_bug.cgi?id=1359872