Bug 1320371
| Summary: | Failed to list available pools as RateLimitExceededException | ||||||
|---|---|---|---|---|---|---|---|
| Product: | Red Hat Enterprise Linux 7 | Reporter: | Liushihui <shihliu> | ||||
| Component: | subscription-manager | Assignee: | Kevin Howell <khowell> | ||||
| Status: | CLOSED ERRATA | QA Contact: | John Sefler <jsefler> | ||||
| Severity: | low | Docs Contact: | |||||
| Priority: | low | ||||||
| Version: | 7.0 | CC: | csnyder, hsun, it-eng-bz, jsefler, khowell, ldai, redakkan, sgao, skallesh | ||||
| Target Milestone: | rc | Keywords: | Triaged | ||||
| Target Release: | --- | ||||||
| Hardware: | x86_64 | ||||||
| OS: | Linux | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2017-08-01 19:18:42 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Attachments: |
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Version-Release number of selected component (if applicable): subscription-manager-1.16.8-7.el6.x86_64 python-rhsm-1.16.6-1.el6.x86_64 virt-who-0.16-7.el6.noarch Created attachment 1139316 [details]
rhsm.log
When occurred "RateLimitExceededException" in the log, it can't get correct consumed "Status Details" and wrong installed "status", please see detail as the following:
# subscription-manager list --installed
+-------------------------------------------+
Installed Product Status
+-------------------------------------------+
Product Name: Red Hat Enterprise Linux Server
Product ID: 69
Version: 6.8 Beta
Arch: x86_64
Status: Unknown ************************It should "Subscribed"
Status Details:
Starts: 02/29/2016
Ends: 02/27/2017
Product Name: Red Hat Enterprise Linux 6 Server HTB
Product ID: 135
Version: 6.8 HTB
Arch: x86_64
Status: Unknown
Status Details:
Starts:
Ends:
# subscription-manager list --consumed
+-------------------------------------------+
Consumed Subscriptions
+-------------------------------------------+
Subscription Name: Red Hat Enterprise Linux Server, Premium (Physical or Virtual Nodes)
Provides: Red Hat Enterprise Linux High Performance Networking (for RHEL Server) - Extended Update Support
Oracle Java (for RHEL Server)
Red Hat Enterprise Linux Server - Extended Update Support
Red Hat Enterprise Linux Atomic Host
Red Hat Enterprise Linux Server
Red Hat EUCJP Support (for RHEL Server) - Extended Update Support
Oracle Java (for RHEL Server) - Extended Update Support
Red Hat Enterprise Linux Resilient Storage (for RHEL Server) - Extended Update Support
Red Hat Beta
Red Hat Software Collections (for RHEL Server)
Red Hat Enterprise Linux Atomic Host Beta
Red Hat Developer Toolset (for RHEL Server)
Red Hat Enterprise Linux High Availability (for RHEL Server) - Extended Update Support
Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support
Red Hat Software Collections Beta (for RHEL Server)
Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support
Red Hat Container Images
Red Hat Container Images Beta
Red Hat S-JIS Support (for RHEL Server) - Extended Update Support
SKU: RH00003
Contract: 10752424
Account: 5584289
Serial: 6653370622772258976
Pool ID: 8a99f98a532ba0970153355a805828a7
Provides Management: No
Active: True
Quantity Used: 8
Service Level: Premium
Service Type: L1-L3
***********************It should "Subscription is current"*************
Status Details: Subscription management service doesn't support Status Details.
****************************************************************************
Subscription Type:
Starts: 02/29/2016
Ends: 02/27/2017
System Type: Physical
@subman_dev: The fix for this should be to print a descriptive error message. Something like "The API rate limit has been exceeded, please try again later". If possible include the time to try again from the exception. Retesting : # subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.9.51.21-1 subscription management rules: 5.15.1 subscription-manager: 1.19.12-1.el7 python-rhsm: 1.19.6-1.el7 # To hit ratelimit error, configure cert and auto-attach interval to short time interval and wait for the ratelimit exceed exception to appear As mentioned in the comment 4 , when you try to use any of those call after the Ratelimit Exceed Exception; subscription-manager now displays appropriate error message on the terminal ex: # subscription-manager release --list The server rate limit has been exceeded, please try again later. rhsm.log; ========= 2017-05-05 11:37:48,947 [INFO] subscription-manager:29196:MainThread @connection.py:780 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=none 2017-05-05 11:37:48,948 [INFO] subscription-manager:29196:MainThread @managercli.py:386 - Consumer Identity name=ibm-x3650m4-01-vm-10.lab.eng.bos.redhat.com uuid=12f1a264-a49d-4910-802f-c3b0f49d17ca 2017-05-05 11:37:49,411 [INFO] subscription-manager:29196:MainThread @connection.py:520 - Response: status=429, request="GET /subscription/consumers/12f1a264-a49d-4910-802f-c3b0f49d17ca" 2017-05-05 11:37:49,411 [ERROR] subscription-manager:29196:MainThread @managercli.py:179 - exception caught in subscription-manager 2017-05-05 11:37:49,412 [ERROR] subscription-manager:29196:MainThread @managercli.py:180 - Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 89, in <module> sys.exit(abs(main() or 0)) File "/usr/sbin/subscription-manager", line 80, in main return managercli.ManagerCLI().main() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 2829, in main return CLI.main(self) File "/usr/lib/python2.7/site-packages/subscription_manager/cli.py", line 160, in main return cmd.main() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 566, in main return_code = self._do_command() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 1515, in _do_command self._get_consumer_release() File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 1469, in _get_consumer_release consumer = self.cp.getConsumer(self.identity.uuid) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1014, in getConsumer return self.conn.request_get(method) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 614, in request_get return self._request("GET", method, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 640, in _request info=info, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 529, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 594, in validateResponse raise RateLimitExceededException(response['status']) RateLimitExceededException 2017-05-05 11:37:49,781 [INFO] @subscriptionmanager.py:160 - Sending update in guests lists for config "env/cmdline": 0 guests found Marking as Verified!! Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2017:2083 |
Description of problem: When RateLimitExceededException exception caught in subscription-manager, it will failed to list available pool. Version-Release number of selected component (if applicable): How reproducible: Steps to Reproduce: 1. Register system to stage candlepin [root@ibm-hs22-04 ~]# subscription-manager register --usename=stage_virtwho_test_2016 --password=redhat 2. Configure virt-who run at kvm mode and refresh interval is default(60s), restart virt-who service [root@ibm-hs22-04 ~]# service virt-who restart 3. Check the virt-who's log ,when it occurred "RateLimitExceededException", then check available pool in terminal side. [root@ibm-hs22-04 ~]# subscription-manager list --available [root@ibm-hs22-04 ~]# tail -f /var/log/rhsm/rhsm.log 2016-03-22 23:11:51,894 [DEBUG] subscription-manager:21347 @connection.py:557 - Making request: PUT /subscription/consumers/1077c7cc-cfae-48b4-9406-a8a928879b93 2016-03-22 23:11:52,318 [DEBUG] subscription-manager:21347 @connection.py:589 - Response: status=429 2016-03-22 23:11:52,318 [ERROR] subscription-manager:21347 @managercli.py:174 - exception caught in subscription-manager 2016-03-22 23:11:52,318 [ERROR] subscription-manager:21347 @managercli.py:175 - Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 86, in <module> sys.exit(abs(main() or 0)) File "/usr/sbin/subscription-manager", line 77, in main return managercli.ManagerCLI().main() File "/usr/share/rhsm/subscription_manager/managercli.py", line 2699, in main return CLI.main(self) File "/usr/share/rhsm/subscription_manager/cli.py", line 160, in main return cmd.main() File "/usr/share/rhsm/subscription_manager/managercli.py", line 503, in main return_code = self._do_command() File "/usr/share/rhsm/subscription_manager/managercli.py", line 2288, in _do_command filter_string=self.options.filter_string) File "/usr/share/rhsm/subscription_manager/managerlib.py", line 314, in get_available_entitlements overlapping, uninstalled, text, filter_string) File "/usr/share/rhsm/subscription_manager/managerlib.py", line 519, in get_filtered_pools_list self.identity.uuid, self.facts, active_on=active_on, filter_string=filter_string): File "/usr/share/rhsm/subscription_manager/managerlib.py", line 269, in list_pools facts.update_check(uep, consumer_uuid) File "/usr/share/rhsm/subscription_manager/cache.py", line 164, in update_check raise re RateLimitExceededException Actual results: It can't list available pools, it show null pool.please see the rhsm log in attachment. Expected results: It should list available pools in terminal side Additional info: