Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Note to QE -
This bug is likely a duplicate of https://bugzilla.redhat.com/show_bug.cgi?id=1328409 which is fixed in the latest snap. Can we verify that subscriptions are being created for custom products and mark this as a duplicate if so?
Observed a installation where Subscriptions that existed in Candlepin's subscription pool data did not show up when querying the /subscriptions index method. There were 5 subscriptions in CP's database yet the index call only returned 2 items. Running foreman-rake katello:reindex resolved the mismatch in data but this is not an acceptable workaround. data: ### HAMMER ### hammer subscription list --organization-id 1 ----------------------------------------|----------|---------|--------------|----------|----------|------------------------------|----|-----------------------------------------|----------|--------- NAME | CONTRACT | ACCOUNT | SUPPORT | QUANTITY | CONSUMED | END DATE | ID | PRODUCT | QUANTITY | ATTACHED ----------------------------------------|----------|---------|--------------|----------|----------|------------------------------|----|-----------------------------------------|----------|--------- Red Hat Satellite Employee Subscription | 10845203 | 1212729 | Self-Support | 100 | 0 | 2022-01-01T04:59:59.000+0000 | 3 | Red Hat Satellite Employee Subscription | 100 | 0 Employee SKU | 10913844 | 1212729 | Self-Support | 20 | 0 | 2022-01-01T04:59:59.000+0000 | 2 | Employee SKU | 20 | 0 ----------------------------------------|----------|---------|--------------|----------|----------|------------------------------|----|-----------------------------------------|----------|--------- [root@cloud-qe-21 /]# ### CP DATABASE ### candlepin=# select * from cp_pool; id | created | updated | accountnumber | activesubscription | contractnumber | e nddate | productid | productname | quantity | restrictedtousername | startdate | subscriptionid | s ubscriptionsubkey | version | owner_id | sourceentitlement_id | ordernumber | derivedproductid | derivedproductname | type ----------------------------------+----------------------------+----------------------------+---------------+--------------------+----------------+----------- -----------------+---------------+-----------------------------------------+----------+----------------------+----------------------------+----------------+-- ------------------+---------+----------------------------------+----------------------+-------------+------------------+--------------------+---------------- 8a90e00c53f7e26e0153f7f3edde020e | 2016-04-08 18:17:51.838-04 | 2016-04-08 18:17:51.838-04 | 1212729 | t | 10845203 | 2021-12-31 23:59:59-05 | SER0232US | Red Hat Satellite Employee Subscription | 100 | | 2015-12-15 00:00:00-05 | | | 0 | 8a90e00c53f7de330153f7deabdc0001 | | 40185580 | | | NORMAL 8a90e00c53f7e26e0153f7f3ef54022e | 2016-04-08 18:17:52.212-04 | 2016-04-08 18:17:52.212-04 | 1212729 | t | 10913844 | 2021-12-31 23:59:59-05 | ES0113909 | Employee SKU | 20 | | 2016-03-24 00:00:00-04 | | | 0 | 8a90e00c53f7de330153f7deabdc0001 | | 40202637 | | | NORMAL 8a90e00c53f7e26e0153f7f3efd402d3 | 2016-04-08 18:17:52.34-04 | 2016-04-08 18:17:52.34-04 | 1212729 | t | 10913844 | 2021-12-31 23:59:59-05 | ES0113909 | Employee SKU | -1 | | 2016-03-24 00:00:00-04 | | | 0 | 8a90e00c53f7de330153f7deabdc0001 | | 40202637 | | | UNMAPPED_GUEST 8a90e00c53f7e26e0153f7f49323038a | 2016-04-08 18:18:34.147-04 | 2016-04-08 18:18:34.147-04 | | t | | 2046-04-01 18:18:33.782-04 | 1460153913746 | Satellite Tools | -1 | | 2016-04-08 18:18:33.782-04 | | | 0 | 8a90e00c53f7de330153f7deabdc0001 | | | | | NORMAL 8a90e00c53f7e26e0153f7f49c5f0390 | 2016-04-08 18:18:36.511-04 | 2016-04-08 18:18:36.511-04 | | t | | 2046-04-01 18:18:36.165-04 | 1460153916131 | Satellite Capsule | -1 | | 2016-04-08 18:18:36.165-04 | | | 0 | 8a90e00c53f7de330153f7deabdc0001 | | | | | NORMAL (5 rows)