Bug 1327813

Summary: "Processing failed" message is visually broken
Product: [Fedora] Fedora Reporter: Christian Stadelmann <fedora>
Component: libreportAssignee: Martin Kutlak <mkutlak>
Status: CLOSED ERRATA QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 29CC: abrt-devel-list, digitalfreak, jan.public, jberan, michal.toman, mkutlak, mmarusak, rbarlow
Target Milestone: ---   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2018-12-10 23:19:57 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Attachments:
Description Flags
screenshot of dialog with bad sizing and overlapping widgets
none
screenshot of dialog with bad sizing and overlapping widgets, German locale
none
Screenshot of report window, on X11 none

Description Christian Stadelmann 2016-04-16 06:57:27 UTC
Created attachment 1147847 [details]
screenshot of dialog with bad sizing and overlapping widgets

Description of problem:


Version-Release number of selected component (if applicable):
gtk3-3.20.3-1.fc24.x86_64
gnome-abrt-1.2.3-3.fc24.x86_64

How reproducible:
always if this dialog shows up.

Steps to Reproduce
1. run into a bug, that is unreportable, e.g. a segfault crash in your own python program
2. try to report bug
3. when it fails, look at the dialog it displays. Text says "Processing failed."

Log:
--- Running report_uReport ---
Unable to open './pkg_epoch': No such file or directory.
reporter-ureport failed with exit code 1
('report_uReport' exited with 1)

info message below log:
Processing of the problem failed. This can have many reasons but there are three most common:
[…]

Actual results:
Dialog is visually broken, not displaying all of its text. This is worse for localized dialogs with longer texts (i.e. German).

Expected results:
don't crop text to a fixed dialog size.

Additional info:
On wayland, after losing and re-gaining focus, window is sized correctly. This only happens since updating to 3.20.1, with 3.20.0 it stayed broken. Haven't tested on X11.

Comment 1 Christian Stadelmann 2016-04-16 06:58:26 UTC
Created attachment 1147848 [details]
screenshot of dialog with bad sizing and overlapping widgets, German locale

Comment 2 Rafal Luzynski 2016-05-05 09:10:50 UTC
This is actually part of libreport so I move this to the right component to draw right people's attention. Note that similar problems were reported as bug 1021276 and bug 1135067 against older Fedora releases but have reached EOL status before being fixed.

(In reply to Christian Stadelmann from comment #0)
> [...]
> Additional info:
> On wayland, after losing and re-gaining focus, window is sized correctly.
> This only happens since updating to 3.20.1, with 3.20.0 it stayed broken.
> Haven't tested on X11.

This looks like a separate issue in GTK which probably has been fixed if you report that the bug appears in 3.20.0 but not in 3.20.1. There were much works porting GTK widgets to CSS recently.

Comment 3 Christian Stadelmann 2017-07-23 18:38:54 UTC
Created attachment 1303289 [details]
Screenshot of report window, on X11

Issue still present on Wayland with
gtk3-3.22.17-2.fc26.x86_64
gnome-abrt-1.2.5-4.fc26.x86_64
libreport-2.9.1-2.fc26.x86_64
abrt-2.10.3-1.fc26.x86_64

On X11, this bug is also present, but instead of drawing text outside of the window, it is being cropped at the bottom edge.

Comment 4 Fedora End Of Life 2017-07-25 20:33:35 UTC
This message is a reminder that Fedora 24 is nearing its end of life.
Approximately 2 (two) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 24. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '24'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version'
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not
able to fix it before Fedora 24 is end of life. If you would still like
to see this bug fixed and are able to reproduce it against a later version
of Fedora, you are encouraged  change the 'version' to a later Fedora
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's
lifetime, sometimes those efforts are overtaken by events. Often a
more recent Fedora release includes newer upstream software that fixes
bugs or makes them obsolete.

Comment 5 Christian Stadelmann 2018-10-08 13:57:22 UTC
The text still overlaps behind the "Upload for analysis" and the "Repeat" buttons.

Installed versions:
gtk3-3.24.1-1.fc29.x86_64
gnome-abrt-1.2.6-7.fc29.x86_64

Comment 6 Martin Kutlak 2018-12-06 17:22:23 UTC
Fixed in PR:
https://github.com/abrt/libreport/pull/539

Comment 7 Fedora Update System 2018-12-07 09:20:59 UTC
libreport-2.9.7-1.fc29 has been submitted as an update to Fedora 29. https://bodhi.fedoraproject.org/updates/FEDORA-2018-67d5c02581

Comment 8 Randy Barlow 2018-12-10 23:19:57 UTC
An update associated with this bug has been pushed to stable.

Comment 9 Randy Barlow 2018-12-11 17:04:09 UTC
A Fedora update associated with this bug has been pushed to the stable repository.

Comment 10 Randy Barlow 2018-12-14 20:41:19 UTC
A Fedora update associated with this bug has been pushed to the stable repository.