Bug 1328570

Summary:	create_vm_provision_request is being SIGTERM'ed while provisioning
Product:	Red Hat CloudForms Management Engine	Reporter:	Jared Deubel <jdeubel>
Component:	Provisioning	Assignee:	mkanoor
Status:	CLOSED INSUFFICIENT_DATA	QA Contact:	Shveta <sshveta>
Severity:	high	Docs Contact:
Priority:	high
Version:	5.4.0	CC:	jdeubel, jhardy, jocarter, obarenbo, psavage
Target Milestone:	GA
Target Release:	5.6.0
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:	service:catalog
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2016-06-29 18:35:57 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:

Description Jared Deubel 2016-04-19 17:40:25 UTC

Description of problem:
Create_vm_provision_request is being SIGTERM'd. This seems to be killed in far less than 10 minutes.

==========================================================
[----] E, [2016-04-07T14:29:46.826544 #7802:55c9144] ERROR -- : Q-task_id([service_template_provision_task_999000000022639]) <AEMethod create_vm_provision_request>   /opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:571:in `read'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:571:in `load'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:637:in `recv_reply'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:936:in `recv_reply'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:1222:in `send_message'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:1110:in `block (2 levels) in method_missing'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:1197:in `open'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:1109:in `block in method_missing'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:1128:in `with_friend'
/opt/rh/ruby200/root/usr/share/ruby/drb/drb.rb:1108:in `method_missing'
<code: result = $evm.instantiate(ae_uri)>:75:in `block (2 levels) in <main>'
<code: vm_provision_request[:endpoint_ip_addresses].each do |ip_address|>:62:in `each'
<code: vm_provision_request[:endpoint_ip_addresses].each do |ip_address|>:62:in `block in <main>'
<code: vm_provision_requests.each do |vm_provision_request|>:54:in `each'
[----] E, [2016-04-07T14:29:46.824989 #7802:55c9144] ERROR -- : Q-task_id([service_template_provision_task_999000000022639]) <AEMethod create_vm_provision_request>   SignalException: SIGTERM
==========================================

Version-Release number of selected component (if applicable):
5.4.3.1

Comment 2 mkanoor 2016-04-19 19:04:16 UTC

Can we get the log file which shows the process 7802 starting and then getting the SIGTERM. The whole process has a time limit of 10 minutes, the 10 minute is not per method. The process 7802 from the customers log might have run a whole bunch of other methods before it terminates the method shown in the log.

Comment 8 mkanoor 2016-05-23 16:25:04 UTC

Jared,
Any update on this issue.
Thanks,
Madhu

Comment 10 mkanoor 2016-06-29 18:24:34 UTC

Jared,
Do we have any updates on this, or can we close it.
Thanks,
Madhu