| Summary: | cups aborts print job when low on toner | ||||||
|---|---|---|---|---|---|---|---|
| Product: | [Fedora] Fedora | Reporter: | Bradley <bbaetz> | ||||
| Component: | cups | Assignee: | Zdenek Dohnal <zdohnal> | ||||
| Status: | CLOSED WORKSFORME | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||
| Severity: | unspecified | Docs Contact: | |||||
| Priority: | unspecified | ||||||
| Version: | 24 | CC: | bbaetz, jpopelka, twaugh | ||||
| Target Milestone: | --- | ||||||
| Target Release: | --- | ||||||
| Hardware: | x86_64 | ||||||
| OS: | Linux | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | Bug Fix | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2016-12-21 10:41:58 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Attachments: |
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The troubleshooting tool output lacks cupsd log due to bug #1293930, could you obtain it manually by following https://fedoraproject.org/wiki/How_to_debug_printing_problems#Printing_troubleshooter thanks Unfortunately its not doing it any more, even when I try to print the same document. However, I did turn the debug logs on when I was looking at this yesterday so there may still be soemthing. There are only 1000 lines in the 'journalctl -u cups -e' output - is there a way to get more lines? This package has changed ownership in the Fedora Package Database. Reassigning to the new owner of this component. Hi Bradley, you can set ErrorLog to /var/log/cups/error_log in /etc/cups/cups-files.conf, so you can get more info (and if you set LogLevel to debug2 in cupsd.conf). Are you still experiencing this issue? I didn't manage to reproduce this; must be transient. |
Created attachment 1150088 [details] Printer troubleshooting tool output Description of problem: I was printing a few documents on my Brother MFC-9330CDW printer. The first printed fine, but then the low toner message appeared on the printer and cups refused to print any more documents. Version-Release number of selected component (if applicable): How reproducible: Steps to Reproduce: 1. Get low on toner 2. Try to print 3. Actual results: Print job goes to 'pending - toner low' Expected results: Print job succeeds until toner is out. Additional info: I've attached the troubleshooting tool output. The printer works fine from another OS, so this seems to be a CUPS limitation/restriction.