Bug 1336904
| Summary: | subscription-manager auto-heal prevents systems from healing due to a locked child process | ||||||
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| Product: | Red Hat Enterprise Linux 6 | Reporter: | Kathryn Dixon <kdixon> | ||||
| Component: | subscription-manager | Assignee: | Kevin Howell <khowell> | ||||
| Status: | CLOSED CURRENTRELEASE | QA Contact: | John Sefler <jsefler> | ||||
| Severity: | high | Docs Contact: | |||||
| Priority: | high | ||||||
| Version: | 6.7 | CC: | ajanorka, baitken, bcourt, brian.murrell, candlepin-bugs, cdonnell, cww, khowell, mike2win, redakkan, vrjain, xdmoon | ||||
| Target Milestone: | rc | Keywords: | Reopened, Triaged | ||||
| Target Release: | --- | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Linux | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | subscription-manager-1.17.14-1 | Doc Type: | If docs needed, set a value | ||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2017-07-07 15:14:25 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Bug Depends On: | |||||||
| Bug Blocks: | 1306058, 1355878, 1374441, 1385841 | ||||||
| Attachments: |
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Description
Kathryn Dixon
2016-05-17 18:35:37 UTC
Hello,
Also noticed this behavior, possibly related to this bug:
my customer is experiencing this issue
* /etc/cron.daily/rhsmd hangs
* this cron.daily to not complete, and will not run again until rhsmd pid is killed
strace of hang:
83700 03:48:52.150791 connect(4, {sa_family=AF_INET, sin_port=htons(8080), sin_addr=inet_addr("10.7.50.197")}, 16) = 0 <0.000921>
83700 03:48:52.151821 sendto(4, "CONNECT subscription.rhn.redhat."..., 91, 0, NULL, 0) = 91 <0.000018>
83700 03:48:52.151954 recvfrom(4,
rhsmd does not timeout and remains hung until pid is killed.
Can anyone confirm this issue is associated with this bug, or does a new bug need to be opened?
Blair
Blair, That would be exactly the same connection hang mentioned in Comment 3. A new bug does not need to be opened. We've added a default timeout to the https connections in python-rhsm of 3 minutes. This addresses all of the known causes of rhsmcertd-worker hanging. We've also addressed rhsmd itself not exiting properly (will attach PR). In testing, I found that rhsmcertd-worker makes two consecutive requests; with default settings, it should take rhsmcertd-worker about 6 minutes total to timeout. *** Bug 1255812 has been marked as a duplicate of this bug. *** Hello, customer has got the latest subscription manager package installed :- # yum list subscr* Loaded plugins: product-id, search-disabled-repos, subscription-manager Installed Packages subscription-manager.x86_64 1.18.10-1.el6 @rhel-6-server-rpms and still the command hangs :- the refresh command never returns: # time subscription-manager status +-------------------------------------------+ System Status Details +-------------------------------------------+ Overall Status: Current real 0m0.733s user 0m0.302s sys 0m0.079s # time subscription-manager refresh ^C User interrupted process. real 5m9.161s user 0m0.003s sys 0m0.004s # Customer has also shared the list of processes that are currently hung. Reopening the case. please let me know if you wuld like to see the list of hung processes. Regards, Anuja Anuja, Please do share the list of hung processes. Also a fresh strace of the hung process might be helpful. Thanks, Kevin Created attachment 1277493 [details]
command hang attachement
Closing this again, since there were fixes for root causes identified in this bug, and the all the identified related customer cases have been addressed (as far as I can tell). Please open a new bug if necessary for related issues. The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days |