Bug 1354667
Summary: | [RFE] Update 'invalid credentials' error to reflect a warning about network proxies | ||
---|---|---|---|
Product: | Red Hat Enterprise Linux 7 | Reporter: | Josh Foots <jfoots> |
Component: | subscription-manager | Assignee: | William Poteat <wpoteat> |
Status: | CLOSED ERRATA | QA Contact: | John Sefler <jsefler> |
Severity: | medium | Docs Contact: | |
Priority: | medium | ||
Version: | 7.1 | CC: | csnyder, jhnidek, khowell, redakkan, rjerrido, salmy, skallesh, tim1kopplow, wpoteat |
Target Milestone: | rc | Keywords: | FutureFeature |
Target Release: | --- | ||
Hardware: | All | ||
OS: | All | ||
Whiteboard: | |||
Fixed In Version: | subscription-manager-1.20.3-1 | Doc Type: | No Doc Update |
Doc Text: | Story Points: | --- | |
Clone Of: | Environment: | ||
Last Closed: | 2018-04-10 09:47:31 UTC | Type: | Bug |
Regression: | --- | Mount Type: | --- |
Documentation: | --- | CRM: | |
Verified Versions: | Category: | --- | |
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
Cloudforms Team: | --- | Target Upstream Version: | |
Embargoed: | |||
Bug Depends On: | |||
Bug Blocks: | 1420851, 1469152 |
Description
Josh Foots
2016-07-11 22:19:57 UTC
Hi there, i think i'm the guy who reported this via the red hat support system but we never actually mentioned 7.1 in the tickets. I'm curious if this bug really applies to 7.1 as well because it's gone for us in 7.2 and reappears in 7.3 and 7.4 beta. (Just to let you know). Sincerely, Tim Kopplow Tim,
> it's gone for us in 7.2 and reappears in 7.3 and 7.4 beta
What do you mean by "gone for us in 7.2"? If you can please elaborate on exact behaviors, that would be very helpful.
Sorry for being so unspecific. The phrasing was also a bit incorrect.
What i meant was that the subscription manager works perfectly fine for us in 7.2 but not in 7.3 and above. I was confused that after Josh Foots tested it it was marked as a bug in 7.1. We haven't tested it in 7.1 but that would be quite weird, wouldn't it?
> Broken in 7.1, Fixed in 7.2, and back to be broken in 7.3.
I'm going to test it with the release version of 7.4 tomorrow.
Alright. Tested it again in 7.4 (release) and the issue still occurs. What other infos could be useful for you? > What other infos could be useful for you?
The behavior of the proxy with respect to consumer certificates. If the proxy is intercepting (man-in-the-middle) communication between subscription-manager and RHSM, then what certificate is it using to re-encrypt the communication? Especially does this behavior differ between 7.2 and 7.3?
One possible cause for the difference in behavior: the default URL for RHSM changed in 7.3 to subscription.rhsm.redhat.com from subscription.rhn.redhat.com . You can try changing it back (by editing /etc/rhsm/rhsm.conf) on a 7.3 install to confirm if this is the issue. If this is the issue your proxy probably needs updated configuration (to configure subscription.rhsm.redhat.com similarly to subscription.rhn.redhat.com).
Yes Kevin, The default hostname was changed from "subscription.rhn.redhat.com" to "subscription.rhsm.redhat.com" by RFE Bug 1278472 and first introduced by python-rhsm-1.16.6-1 and newer. This could easily be the cause for an SSL error for a proxy environment that is only configured to pass the former "subscription.rhn.redhat.com". For compatibility, customers should update their proxy servers to tolerate both hostnames: "subscription.rhn.redhat.com" and "subscription.rhsm.redhat.com". That's absolutely the reason and resolves our problems. I edited the URL in the config file and it worked like it is supposed to. I'm going to hand over this to the people that are in charge for our proxy. I assume then that we're just the one who didn't get the memo? I don't know how i should've known that this action is required now. Anyhow, thanks for the help! Reproducer: [root@bkr-hv03-guest37 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: 2.2.0-1 subscription management rules: 5.26 subscription-manager: 1.19.21-1.el7 python-rhsm: 1.19.9-1.el7 [root@bkr-hv03-guest37 ~]# subscription-manager config --server.proxy_hostname=auto-services.usersys.redhat.com --server.proxy_port=3128 --server.proxy_user=redhat --server.proxy_password=redhat --server.insecure=1 [root@bkr-hv03-guest37 ~]# subscription-manager register --serverurl=F21-candlepin.usersys.redhat.com:8443/candlepin --force Registering to: F21-candlepin.usersys.redhat.com:8443/candlepin Username: admin Password: Organization: admin The system has been registered with ID: a7120960-b37d-47ee-bd40-c7d3a6ac7bae 1 local certificate has been deleted. [root@bkr-hv03-guest37 ~]# subscription-manager identity system identity: a7120960-b37d-47ee-bd40-c7d3a6ac7bae name: bkr-hv03-guest37.dsal.lab.eng.bos.redhat.com org name: Admin Owner org ID: admin [root@bkr-hv03-guest37 ~]# subscription-manager config --server.proxy_port=3130 [root@bkr-hv03-guest37 ~]# subscription-manager identity Invalid credentials. RHSM.log: 2017-11-13 06:02:54,577 [INFO] subscription-manager:870:MainThread @managercli.py:518 - X-Correlation-ID: be871dfc0a69403891ee16d17539f532 2017-11-13 06:02:54,577 [INFO] subscription-manager:870:MainThread @managercli.py:407 - Client Versions: {'python-rhsm': '1.19.9-1.el7', 'subscription-manager': '1.19.21-1.el7'} 2017-11-13 06:02:54,578 [INFO] subscription-manager:870:MainThread @connection.py:822 - Connection built: http_proxy=auto-services.usersys.redhat.com:3130 host=F21-candlepin.usersys.redhat.com port=8443 handler=/candlepin auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=True 2017-11-13 06:02:54,578 [INFO] subscription-manager:870:MainThread @connection.py:822 - Connection built: http_proxy=auto-services.usersys.redhat.com:3130 host=F21-candlepin.usersys.redhat.com port=8443 handler=/candlepin auth=none 2017-11-13 06:02:54,593 [INFO] subscription-manager:870:MainThread @managercli.py:382 - Consumer Identity name=bkr-hv03-guest37.dsal.lab.eng.bos.redhat.com uuid=a7120960-b37d-47ee-bd40-c7d3a6ac7bae 2017-11-13 06:02:56,022 [INFO] subscription-manager:870:MainThread @connection.py:552 - Response: status=401, requestUuid=ce10644c-f213-4878-be6d-f27b240a2c8c, request="GET /candlepin/consumers/a7120960-b37d-47ee-bd40-c7d3a6ac7bae/owner" 2017-11-13 06:02:56,023 [ERROR] subscription-manager:870:MainThread @managercli.py:780 - Invalid credentials. Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/subscription_manager/managercli.py", line 747, in _do_command owner = self.cp.getOwner(consumerid) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1090, in getOwner return self.conn.request_get(method) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 646, in request_get return self._request("GET", method, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 672, in _request info=info, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 561, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 610, in validateResponse raise RestlibException(response['status'], error_msg, response.get('headers')) RestlibException: Invalid credentials. Verification: [root@dhcp35-121 rhn]# subscription-manager version server type: Red Hat Subscription Management subscription management server: 2.2.0-1 subscription management rules: 5.26 subscription-manager: 1.20.5-1.el7 1.Bad registration credentials with good proxy credentials throws invalid credentials error: [root@dhcp35-121 rhn]# subscription-manager register --username=testuser1 --password=BAD_password --proxy=auto-services.usersys.redhat.com:3128 --proxyuser=redhat --proxypassword=redhat --force Unregistering from: F21-candlepin.usersys.redhat.com:8443/candlepin The system with UUID 0818f11c-2ba9-454a-a6db-f0b04c0f7b96 has been unregistered All local data removed Registering to: F21-candlepin.usersys.redhat.com:8443/candlepin Invalid Credentials 2.The new feedback "Unable to make a connection using SSL client certificate. Please review proxy configuration and connectivity." is thrown when an Unauthorized 401 response is received while employing a configured proxy server. [root@dhcp35-121 rhn]# subscription-manager config --server.proxy_hostname=auto-services.usersys.redhat.com --server.proxy_port=3128 --server.proxy_user=redhat --server.proxy_password=redhat --server.insecure=1 [root@dhcp35-121 rhn]# [root@dhcp35-121 rhn]# subscription-manager register --force Unregistering from: F21-candlepin.usersys.redhat.com:8443/candlepin The system with UUID d7eaa7c1-2b47-4d9b-aa7a-1bec77c6c37b has been unregistered All local data removed Registering to: F21-candlepin.usersys.redhat.com:8443/candlepin Username: admin Password: Organization: admin The system has been registered with ID: 0818f11c-2ba9-454a-a6db-f0b04c0f7b96 The registered system name is: dhcp35-121.lab.eng.blr.redhat.com [root@dhcp35-121 rhn]# subscription-manager identity system identity: 0818f11c-2ba9-454a-a6db-f0b04c0f7b96 name: dhcp35-121.lab.eng.blr.redhat.com org name: Admin Owner org ID: admin [root@dhcp35-121 rhn]# subscription-manager config --server.proxy_port=3130 [root@dhcp35-121 rhn]# subscription-manager identity Unable to make a connection using SSL client certificate. Please review proxy configuration and connectivity. Tail from rhsm.log: 2017-11-13 16:37:44,614 [INFO] subscription-manager:22872:MainThread @connection.py:836 - Connection built: http_proxy=auto-services.usersys.redhat.com:3130 host=F21-candlepin.usersys.redhat.com port=8443 handler=/candlepin auth=none 2017-11-13 16:37:44,626 [INFO] subscription-manager:22872:MainThread @managercli.py:317 - Consumer Identity name=dhcp35-121.lab.eng.blr.redhat.com uuid=0818f11c-2ba9-454a-a6db-f0b04c0f7b96 2017-11-13 16:37:47,394 [INFO] subscription-manager:22872:MainThread @connection.py:556 - Response: status=401, requestUuid=e64d67fd-e1de-4d2e-84d5-99975386a697, request="GET /candlepin/consumers/0818f11c-2ba9-454a-a6db-f0b04c0f7b96/owner" 2017-11-13 16:37:47,395 [ERROR] subscription-manager:22872:MainThread @managercli.py:715 - Unable to make a connection using SSL client certificate. Please review proxy configuration and connectivity. Traceback (most recent call last): File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 682, in _do_command owner = self.cp.getOwner(consumerid) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1104, in getOwner return self.conn.request_get(method) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 660, in request_get return self._request("GET", method, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 686, in _request info=info, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 565, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 620, in validateResponse response.get('headers')) RestlibException: Unable to make a connection using SSL client certificate. Please review proxy configuration and connectivity. 2017-11-13 16:37:47,396 [ERROR] subscription-manager:22872:MainThread @managercli.py:716 - Error: Unable to generate a new identity for the system: Unable to make a connection using SSL client certificate. Please review proxy configuration and connectivity. Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2018:0681 |