Bug 1367243
| Summary: | 'Resource not found on the server' when running 'subscription-manager refresh' | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Product: | Red Hat Enterprise Linux 7 | Reporter: | qianzhan | ||||||||
| Component: | subscription-manager | Assignee: | Kevin Howell <khowell> | ||||||||
| Status: | CLOSED ERRATA | QA Contact: | John Sefler <jsefler> | ||||||||
| Severity: | high | Docs Contact: | |||||||||
| Priority: | urgent | ||||||||||
| Version: | 7.3 | CC: | bkearney, csnyder, hsun, khowell, qianzhan, redakkan, sgao, shihliu, skallesh, sreber, vrjain | ||||||||
| Target Milestone: | rc | Keywords: | Regression, Reopened | ||||||||
| Target Release: | 7.3 | ||||||||||
| Hardware: | Unspecified | ||||||||||
| OS: | Unspecified | ||||||||||
| Whiteboard: | |||||||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||||
| Doc Text: | Story Points: | --- | |||||||||
| Clone Of: | Environment: | ||||||||||
| Last Closed: | 2016-11-03 20:30:59 UTC | Type: | Bug | ||||||||
| Regression: | --- | Mount Type: | --- | ||||||||
| Documentation: | --- | CRM: | |||||||||
| Verified Versions: | Category: | --- | |||||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||||
| Embargoed: | |||||||||||
| Attachments: |
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Created attachment 1191043 [details]
'rhsm.log'
*** This bug has been marked as a duplicate of bug 1366301 *** Move this bug as ASSIGNED:
1. Test subscription-manager-1.17.11-1.el7.x86_64 against SAM-1.4.1-RHEL-6-20141113.0:
[root@dhcp-129-48 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 1.4.3.28-1.el6sam_splice-Headpin
subscription management rules: Unknown
subscription-manager: 1.17.11-1.el7
python-rhsm: 1.17.6-1.el7
2.
[root@dhcp-129-48 ~]# subscription-manager register --auto-attach
Registering to: samserv.redhat.com:443/sam/api
Username: admin
Password:
The system has been registered with ID: 7a1a83fd-0a7e-4683-a624-d35b55905751
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status: Subscribed
[root@dhcp-129-48 ~]# subscription-manager list --consumed
+-------------------------------------------+
Consumed Subscriptions
+-------------------------------------------+
Subscription Name: CloudForms (10-pack)
Provides: Oracle Java (for RHEL Server)
Red Hat Software Collections Beta (for RHEL Server)
Red Hat CloudForms Beta
Red Hat Enterprise Linux Server
Red Hat CloudForms
Red Hat Beta
Red Hat Software Collections (for RHEL Server)
SKU: MCT2358
Contract: 10763966
Account: 5617732
Serial: 4840233098994396319
Pool ID: 8ac201185620973501562098c11302cf
Provides Management: Yes
Active: True
Quantity Used: 1
Service Level: Premium
Service Type: L1-L3
Status Details: Subscription is current
Subscription Type: Standard
Starts: 05/30/2016
Ends: 05/29/2017
System Type: Physical
[root@dhcp-129-48 ~]# rm -f /etc/pki/entitlement/*
[root@dhcp-129-48 ~]# subscription-manager refresh
Resource not found on the server
[root@dhcp-129-48 ~]# ll /etc/pki/entitlement/
total 0
[root@dhcp-129-48 ~]# subscription-manager list --consumed
+-------------------------------------------+
Consumed Subscriptions
+-------------------------------------------+
Subscription Name: CloudForms (10-pack)
Provides: Oracle Java (for RHEL Server)
Red Hat Software Collections Beta (for RHEL Server)
Red Hat CloudForms Beta
Red Hat Enterprise Linux Server
Red Hat CloudForms
Red Hat Beta
Red Hat Software Collections (for RHEL Server)
SKU: MCT2358
Contract: 10763966
Account: 5617732
Serial: 4840233098994396319
Pool ID: 8ac201185620973501562098c11302cf
Provides Management: Yes
Active: True
Quantity Used: 1
Service Level: Premium
Service Type: L1-L3
Status Details: Subscription is current
Subscription Type: Standard
Starts: 05/30/2016
Ends: 05/29/2017
System Type: Physical
[root@dhcp-129-48 ~]# ll /etc/pki/entitlement/
total 20
-rw-------. 1 root root 1675 Aug 31 18:56 4840233098994396319-key.pem
-rw-r--r--. 1 root root 14665 Aug 31 18:56 4840233098994396319.pem
[root@dhcp-129-48 ~]# subscription-manager refresh
Resource not found on the server
Created attachment 1196578 [details]
resource_not_found_rhsm.log
Cancel this bug as a duplicate of bug 1366301, as bug 1366301 is verified. Please see attachment 'resource_not_found_rhsm.log' Test subscription-manager-1.17.11-1.el7.x86_64 against Satellite-6.2.0-RHEL-7-20160831.0: Still failed with return code 70. Please see attachment 'satellite_rhsm.log'.
[root@hp-z220-05 ~]# subscription-manager register --auto-attach
Registering to: ent-02-vm-05.lab.eng.nay.redhat.com:443/rhsm
Username: admin
Password:
The system has been registered with ID: 3c32a10c-0364-41ae-ba6e-66ebf60ebe17
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status: Subscribed
[root@hp-z220-05 ~]# subscription-manager list --consumed
+-------------------------------------------+
Consumed Subscriptions
+-------------------------------------------+
Subscription Name: CloudForms (10-pack)
Provides: Oracle Java (for RHEL Server)
Red Hat Software Collections Beta (for RHEL Server)
Red Hat CloudForms Beta
Red Hat Enterprise Linux Server
Red Hat CloudForms
Red Hat Beta
Red Hat Software Collections (for RHEL Server)
SKU: MCT2358
Contract: 10752428
Account: 5584289
Serial: 8856035383407880428
Pool ID: 8ac213af56e410410156e4228d570298
Provides Management: Yes
Active: True
Quantity Used: 1
Service Level: Premium
Service Type: L1-L3
Status Details: Subscription is current
Subscription Type: Standard
Starts: 02/29/2016
Ends: 02/27/2017
System Type: Physical
[root@hp-z220-05 ~]# ls /etc/pki/entitlement/
8856035383407880428-key.pem 8856035383407880428.pem
[root@hp-z220-05 ~]# rm -f /etc/pki/entitlement/*
[root@hp-z220-05 ~]# subscription-manager refresh
[root@hp-z220-05 ~]# echo $?
70
[root@hp-z220-05 ~]# subscription-manager list --consumed
No consumed subscription pools to list
Created attachment 1196622 [details]
satellite_rhsm.log
Please re-test comment 6 and comment 9 using python-rhsm-1.17.7-1 The fix in comment 5 for bug 1366301 included a fix for both components: [root@jsefler-rhel7 ~]# rpm -q subscription-manager --changelog | grep 1366301 -B1 * Fri Aug 26 2016 Vritant Jain <vrjain> 1.17.11-1 - 1366301: Entitlement regeneration failure no longer aborts refresh [root@jsefler-rhel7 ~]# [root@jsefler-rhel7 ~]# rpm -q python-rhsm --changelog | grep 1366301 -B1 * Fri Aug 26 2016 Vritant Jain <vrjain> 1.17.7-1 - 1366301: Entitlement regeneration no longer propagates server errors [root@jsefler-rhel7 ~]# (In reply to John Sefler from comment #11) > Please re-test comment 6 and comment 9 using python-rhsm-1.17.7-1 > > The fix in comment 5 for bug 1366301 included a fix for both components: > [root@jsefler-rhel7 ~]# rpm -q subscription-manager --changelog | grep > 1366301 -B1 > * Fri Aug 26 2016 Vritant Jain <vrjain> 1.17.11-1 > - 1366301: Entitlement regeneration failure no longer aborts refresh > [root@jsefler-rhel7 ~]# > [root@jsefler-rhel7 ~]# rpm -q python-rhsm --changelog | grep 1366301 -B1 > * Fri Aug 26 2016 Vritant Jain <vrjain> 1.17.7-1 > - 1366301: Entitlement regeneration no longer propagates server errors > [root@jsefler-rhel7 ~]# Hi, John This bug still exists with the components both against satellite and SAM: 1. Components version:RHEL-7.3-20160901.1(RHEL-7.3-Snapshot-2.0) [root@dhcp-128-33 ~]# subscription-manager version server type: This system is currently not registered. subscription management server: 3.0.0.76-Unknown subscription management rules: 5.15.2 subscription-manager: 1.17.11-1.el7 python-rhsm: 1.17.7-1.el7 2. Test results against Satellite-6.2.0-RHEL-7-20160831.0: [root@dhcp-128-33 ~]# subscription-manager register --auto-attach Registering to: sun-x8420-01.rhts.eng.bos.redhat.com:443/rhsm Username: admin Password: The system has been registered with ID: 42869f60-8f4a-4578-bc0b-4ef2350f9aff Installed Product Current Status: Product Name: Red Hat Enterprise Linux Server Status: Subscribed [root@dhcp-128-33 ~]# ls /etc/pki/entitlement/ 147395656340620675-key.pem 147395656340620675.pem [root@dhcp-128-33 ~]# rm -f /etc/pki/entitlement/* [root@dhcp-128-33 ~]# subscription-manager refresh [root@dhcp-128-33 ~]# echo $? 70 3. Test results SAM-1.4.1-RHEL-6-20141113.0: [root@dhcp-128-33 ~]# subscription-manager register --auto-attach Registering to: samserv.redhat.com:443/sam/api Username: admin Password: The system has been registered with ID: 2cebbf6d-7d4f-41fc-8e00-789055a4f3d5 Installed Product Current Status: Product Name: Red Hat Enterprise Linux Server Status: Subscribed [root@dhcp-128-33 ~]# ls /etc/pki/entitlement/ 3141217584309560348-key.pem 3141217584309560348.pem [root@dhcp-128-33 ~]# rm -f /etc/pki/entitlement/* [root@dhcp-128-33 ~]# subscription-manager refresh Resource not found on the server [root@dhcp-128-33 ~]# echo $? 70 reproduced in RHEL-7.3-20160901.1(Snap2) - subscription-manager-1.17.11-1.el7.x86_64 - python-rhsm-1.17.7-1.el7.x86_64 # subscription-manager refresh Resource not found on the server FYI, added safer fix, updated github accordingly Please re-test comment 6 and comment 9 against your SAM server using python-rhsm-1.17.9-1 [root@jsefler-rhel7 ~]# rpm -q python-rhsm --changelog | grep 1367243 - 1367243: Handle RestlibException 404 in refresh (khowell) - 1367243: Fix 404 check in regen entitlement funcs (khowell) Verifying version: subscription-manager: 1.17.14-1.el7 python-rhsm: 1.17.9-1.el7 1. Against Satellite-6.2.0-RHEL-7-20160907.6: [root@dhcp-128-34 ~]# subscription-manager register --auto-attach Registering to: ibm-x3655-05.ovirt.rhts.eng.bos.redhat.com:443/rhsm Username: admin Password: The system has been registered with ID: a6d5151d-66e5-4159-a05f-fdea75933eb6 Installed Product Current Status: Product Name: Red Hat Enterprise Linux Server Status: Subscribed [root@dhcp-128-34 ~]# ls /etc/pki/entitlement/ 2040773249551249089-key.pem 2040773249551249089.pem [root@dhcp-128-34 ~]# rm -f /etc/pki/entitlement/* [root@dhcp-128-34 ~]# subscription-manager refresh All local data refreshed [root@dhcp-128-34 ~]# echo $? 0 2. Against SAM-1.4.1-RHEL-6-20141113.0: [root@dhcp-128-34 ~]# subscription-manager register --auto-attach Registering to: samserv.redhat.com:443/sam/api Username: admin Password: The system has been registered with ID: fc3f5ed6-8ab0-4d77-9eb9-25f25d5299db Installed Product Current Status: Product Name: Red Hat Enterprise Linux Server Status: Subscribed [root@dhcp-128-34 ~]# ls /etc/pki/entitlement/ 319678138210837357-key.pem 319678138210837357.pem [root@dhcp-128-34 ~]# rm -f /etc/pki/entitlement/* [root@dhcp-128-34 ~]# subscription-manager refresh All local data refreshed [root@dhcp-128-34 ~]# echo $? 0 Verified! Moving the bug form ON_QA to VERIFIED. Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://rhn.redhat.com/errata/RHSA-2016-2592.html |
Description of problem: 'Resource not found on the server' when running 'subscription-manager refresh' Version-Release number of selected component (if applicable): subscription-manager: 1.17.10-1.el7 python-rhsm: 1.17.6-1.el7 How reproducible: always Steps to Reproduce: 1. Register and auto-attach RHEL-7.3-20160811.0 against SAM. [root@dhcp-129-162 ~]# subscription-manager register --auto-attach Registering to: samserv.redhat.com:443/sam/api Username: admin Password: The system has been registered with ID: d8f17fe3-ac2a-4dd5-aa25-f1995ae39d88 Installed Product Current Status: Product Name: Red Hat Enterprise Linux Server Status: Subscribed [root@dhcp-129-162 ~]# subscription-manager list --consumed +-------------------------------------------+ Consumed Subscriptions +-------------------------------------------+ Subscription Name: CloudForms (10-pack) Provides: Oracle Java (for RHEL Server) Red Hat Software Collections Beta (for RHEL Server) Red Hat CloudForms Beta Red Hat Enterprise Linux Server Red Hat CloudForms Red Hat Beta Red Hat Software Collections (for RHEL Server) SKU: MCT2358 Contract: 10763966 Account: 5617732 Serial: 1733969557163054217 Pool ID: 8ac201185620973501562098c11302cf Provides Management: Yes Active: True Quantity Used: 1 Service Level: Premium Service Type: L1-L3 Status Details: Subscription is current Subscription Type: Standard Starts: 05/30/2016 Ends: 05/30/2017 System Type: Physical 2. Remove the entitlement certs. [root@dhcp-129-162 ~]# rm -f /etc/pki/entitlement/* 3. Run refresh command. [root@dhcp-129-162 ~]# subscription-manager refresh Resource not found on the server [root@dhcp-129-162 ~]# echo $? 70 Actual results: As step 3, refreshing failed. Expected results: The refreshing should be successful with output 'All local data refreshed' Additional info: Please see attachment 'rhsm.log'