| Summary: | Error 'Problem creating unit Consumer' when registering to ppc64 | ||||||||
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| Product: | Red Hat Enterprise Linux 7 | Reporter: | qianzhan | ||||||
| Component: | subscription-manager | Assignee: | candlepin-bugs | ||||||
| Status: | CLOSED WORKSFORME | QA Contact: | John Sefler <jsefler> | ||||||
| Severity: | unspecified | Docs Contact: | |||||||
| Priority: | unspecified | ||||||||
| Version: | 7.3 | CC: | csnyder, hannsj_uhl, khowell, qianzhan, redakkan, shihliu, skallesh, vrjain | ||||||
| Target Milestone: | rc | Keywords: | Reopened | ||||||
| Target Release: | --- | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2016-09-29 08:10:01 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Attachments: |
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Description
qianzhan
2016-08-17 08:32:59 UTC
Created attachment 1191490 [details]
rhsm.log
The bug happened on RHEL-7.3-server-ppc64le-Beta-1.1 when register the system second time in GUI against Satellite-6.2.0-RHEL-7-20160817.0 Please attach the foreman-debug output from the satellite server at the time of the error. I tried again both on RHEL-7.3-server-ppc64le-Beta-1.1 and RHEL-7.3-server-ppc64-Beta-1.1, but this bug can not be reproduced. So close this bug As WORKSFORME. If this bug happens again, I will attach the foreman-debug output. This bug is reproduced with RHEL-7.3-server-ppc64-snapshot-2.0 and Satellite-6.2.0-RHEL-7-20160831.0, so reopen it. I ran 'foreman-debug' on satellite after this bug happened again. Please see attachment 'foreman-debug-fnRX5.tar.xz'. Created attachment 1198068 [details]
foreman-debug-fnRX5.tar.xz
We see there is an issue. Can you please run `rhsm-debug system` and attach the resulting zip file? Also, if we could get access to the system in order to reproduce/validate/debug, that would be helpful. (In reply to Kevin Howell from comment #8) > We see there is an issue. Can you please run `rhsm-debug system` and attach > the resulting zip file? Also, if we could get access to the system in order > to reproduce/validate/debug, that would be helpful. This bug is not always reproduced. I tried 2 times to reproduce it, but failed today. I prefer to keep it as NEW and retest it with next RHEL7.3 build. It still exist on RHEL-7.3-20160908.3-server-ppc64l4(snapshot3). [root@ibm-p8-kvm-03-guest-02 virt-who.d]# subscription-manager register --username=admin --password=admin Registering to: ibm-x3655-04.ovirt.rhts.eng.bos.redhat.com:443/rhsm Problem creating unit Consumer<id=8a90c4e35722a9a60157267b88340875, uuid=02cbad3a-51c9-40cf-8de3-c3bda40ce8d6, type=system, name=ibm-p8-kvm-03-guest-02.rhts.eng.bos.redhat.com> This bug does not exists on RHEL-7.3-Server-PPC64-Snapshot-5.0 and RHEL-7.3-Server-PPC64le-Snapshot-5.0 against Satellite-6.2.0-RHEL-7-20160907.6: [root@ibm-p8-rhevm-10 ~]# subscription-manager register Registering to: hp-dl580g7-02.rhts.eng.bos.redhat.com:443/rhsm Username: admin Password: The system has been registered with ID: 8c17576b-9803-4f7b-8cd7-4b61d6b7947e [root@ibm-p8-rhevm-10 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: 3.0.0.78-Unknown subscription management rules: 5.15.2 subscription-manager: 1.17.15-1.el7 python-rhsm: 1.17.9-1.el7 So close this bug. If it can be reproduced, I will reopen it. Clearing needinfo for now. Please change as necessary if we reopen. |