Bug 1368460

Summary:	do not use deprecated rs/problems in reporter-rhtsupport
Product:	Red Hat Enterprise Linux 8	Reporter:	Matej Habrnal <mhabrnal>
Component:	libreport	Assignee:	abrt <abrt-devel-list>
Status:	CLOSED WONTFIX	QA Contact:	CS System Management SST QE <rhel-cs-system-management-subsystem-qe>
Severity:	unspecified	Docs Contact:
Priority:	high
Version:	8.4	CC:	mkyral, msuchy
Target Milestone:	rc	Keywords:	Triaged
Target Release:	8.0
Hardware:	Unspecified
OS:	Unspecified
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Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:
Clones:	1368472 (view as bug list)		Environment:
Last Closed:	2020-11-01 03:03:03 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Bug Depends On:
Bug Blocks:	1368472

Description Matej Habrnal 2016-08-19 13:20:21 UTC

Description of problem:
reporter-rhtsupport uses rs/problems when it checks for "hints" (known solutions for the problem, making it unnecessary for user to create tickets). 

As it is said in comments in [1] rs/problems is deprecated and reporter-rhtsupport should use rs/recommendations instead. We currently don't know what kind of information we should send to rs/recommendations, it has to be figured out in [1].

Additional info:
We've started to upload whole abrt's dump directories to the support cases (#1261358) and the uploaded data has bigger size then is allowed so the checks for "hints" functionality is not executed now. The size limitation of uploaded data is because we don't want to upload such a big data twice (#846203). 

[1] https://projects.engineering.redhat.com/browse/CPSTRATA-79

Comment 1 Matej Habrnal 2016-08-19 13:34:01 UTC

See also Strata API Curl Examples https://mojo.redhat.com/docs/DOC-75710#jive_content_id_Problems_Ask_Shadowman

Comment 3 Matej Habrnal 2018-06-19 12:38:33 UTC

We've reopened a related ticket to this issue [1] and we are waiting for a response there.

I suggest resolving this bugzilla in next RHEL7 release.

[1] https://projects.engineering.redhat.com/browse/CPSTRATA-79

Comment 6 ekulik 2020-02-13 10:08:01 UTC

Seems hopeless to get any response from the Strata/Hydra/whatever people, so we should probably just dump the code and figure something else out eventually.

Comment 9 RHEL Program Management 2020-11-01 03:03:03 UTC

After evaluating this issue, there are no plans to address it further or fix it in an upcoming release.  Therefore, it is being closed.  If plans change such that this issue will be fixed in an upcoming release, then the bug can be reopened.