Bug 1370797

Summary: "the printer is not responding" with hp deskjet 3050 on fc24
Product: [Fedora] Fedora Reporter: Davide <davide>
Component: cupsAssignee: Zdenek Dohnal <zdohnal>
Status: CLOSED NOTABUG QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 24CC: davide, jpopelka, twaugh, zdohnal
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Hardware: x86_64   
OS: Linux   
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Last Closed: 2016-08-29 19:26:03 UTC Type: Bug
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Description Flags
obtained from system-config-printer debug utility, as described here: https://fedoraproject.org/wiki/How_to_debug_printing_problems none

Description Davide 2016-08-27 11:49:26 UTC 
Created attachment 1194742 [details]
obtained from system-config-printer debug utility, as described here: https://fedoraproject.org/wiki/How_to_debug_printing_problems

Description of problem:

I've just installed a plain fc24, if configure my "HP DeskJet 3050" and then run any kind of print, i get the error "the printer is not responding".

Version-Release number of selected component (if applicable):

fc24 x86_64

How reproducible:


Steps to Reproduce:
1.open system-config-printer
2.click "unlock", then "add", the network printer is automatic discovered and then i select all the default options
3.click on "print test page"
4.the printer led is blinking, and if i click on the printer, i get the error "the printer is not responding"

Actual results:

the printer led keep blinking, a gnome-message appear after a minute "the printer may not be connected"

Expected results:


Additional info:

i've attached some debugging info.
Comment 1 Zdenek Dohnal 2016-08-29 07:18:04 UTC 
Hi Davide,

thank you for contacting us. Did you install hplip package and 'setup'ed your printer with 'hp-setup' (for this command, you need to install hplip-gui package or run 'hp-setup -i')? If you did not, would you mind doing these steps? If you have already installed hplip and done these steps, would you mind reinstalling your hplip and running 'hp-setup'?
Comment 2 Davide 2016-08-29 19:26:03 UTC 
Hi,
Yes, using "hp-setup" i've installed a new printer that works perfectly!
Thank you
Regards