Bug 1373207

Summary: Unexpected line breaks in the subjects of some email notifications sent by Red Hat Bugzilla
Product: [Community] Bugzilla Reporter: Radek Bíba <rbiba>
Component: Email NotificationsAssignee: Matt Tyson 🤬 <mtyson>
Status: CLOSED NEXTRELEASE QA Contact: tools-bugs <tools-bugs>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 4.4CC: huiwang, mtahir, mtyson, qgong, rbiba
Target Milestone: 5.0   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: 5.0.3.rh11 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2016-10-24 01:20:06 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Attachments:
Description Flags
Original email with all the headers and everything none

Description Radek Bíba 2016-09-05 13:37:02 UTC 
Description of problem:
There have been cases recently where a mail from RHBZ contains a space character in the subject while bug summary doesn't contain it in that place. A quick look at the raw mail shows a line break followed by a few spaces on the next line.

Two examples:

1, bug 1372624:
Summary:  Can't add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn't available
Mail subject displayed in the Zimbra web UI: [Bug 1372624] Can' t add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn 't available
Raw subject: [Bug 1372624] Can'
  t add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy
 package isn
  't available

2, bug 1373082:
Summary: SELinux is preventing /usr/libexec/colord from read access on the file /etc/udev/hwdb.bin.
Mail subject displayed in the Zimbra web UI: [Bug 1373082] SELinux is preventing /usr/libexec/ colord from read access on the file /etc/udev/hwdb.bin.
Raw subject: [Bug 1373082] SELinux is preventing /usr/libexec/
  colord from read access on the file /etc/udev/hwdb.bin.

Both bugs are reported by me. I typed the summary of bug 1372624 by hand, and I copied the SELinux denial for the other bug from sealert. I can't think of any reason why the text should break this way on my side in either case.

Version-Release number of selected component (if applicable):
Production RHBZ as of today.

How reproducible:
I don't know. I haven't tried filing bugs with the same summaries, but I'll keep an eye on my Bugzilla mail folder.
Comment 1 Jeff Fearn 🐞 2016-09-05 23:19:51 UTC 
Can you attach the full email or forward one to me?
Comment 2 Radek Bíba 2016-09-06 06:05:54 UTC 
Created attachment 1198070 [details]
Original email with all the headers and everything

Here it is, the first one.
Comment 3 Radek Bíba 2016-09-19 10:20:53 UTC 
I see this issue again today:

Subject: [Bug 1377258] New:
   rhui-manager crashes if the hostname of a CDS or LB instance which is being
 added can
  't be resolved
Comment 4 Matt Tyson 🤬 2016-09-29 05:51:16 UTC 
This seems to be a bug in Email::MIME.  We're currently running on RHEL6 which uses a pretty old version.

This works fine on Bugzilla 5 in RHEL7, which has a much newer version of Email::MIME.

As we are in the process of migrating to BZ5/RHEL7 we'll leave this for the BZ5 release.
Comment 5 Radek Bíba 2016-09-29 06:23:33 UTC 
Cool, thanks for the update.
Comment 6 Rony Gong 🔥 2016-10-18 07:30:34 UTC 
Tested on QA environment(5.0.3-rh11)
Result: Pass
Steps:
1.Create a bug with summary:
Can't add a loadbalancer instance in RHUI 3 on RHEL 6 because the haproxy package isn't available
==>The email subject show as:
Subject: [Bug 1374250] New: Can't add a loadbalancer instance in RHUI 3 on
 RHEL 6 because the haproxy package isn't available