Bug 1374601

Summary: frequent crashes
Product: Red Hat Enterprise Linux 6 Reporter: Götz Waschk <goetz.waschk>
Component: thunderbirdAssignee: Red Hat Gecko Maintainer <gecko-bugs-nobody>
Status: CLOSED WONTFIX QA Contact: Desktop QE <desktop-qa-list>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 6.8   
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-12-06 10:33:43 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Götz Waschk 2016-09-09 08:17:08 UTC
Description of problem:
Since the update of thunderbird to 45.3.0-1.el6_8.x86_64 there are frequent segmentation faults.

Version-Release number of selected component (if applicable):
45.3.0-1.el6_8

How reproducible:
happens frequently

Steps to Reproduce:
1. run thunderbird
2.
3.

Actual results:


Expected results:


Additional info:
Here's a backtrace. I have recompiled the thunderbird package, hence the paths:
Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 0x7f8210960720 (LWP 29491)]
arena_dalloc (ptr=0xe5e5e5e5e5e5e5e5, offset=386533)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/memory/mozjemalloc/jemalloc.c:4725
4725	/tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/memory/mozjemalloc/jemalloc.c: Datei oder Verzeichnis nicht gefunden.
	in /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/memory/mozjemalloc/jemalloc.c
(gdb) bt
#0  arena_dalloc (ptr=0xe5e5e5e5e5e5e5e5, offset=386533)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/memory/mozjemalloc/jemalloc.c:4725
#1  0x000000370c274509 in _IO_free_backup_area_internal ()
   from /lib64/libc.so.6
#2  0x000000370c2726f3 in _IO_new_file_close_it () from /lib64/libc.so.6
#3  0x000000370c2664b8 in fclose@@GLIBC_2.2.5 () from /lib64/libc.so.6

#4  0x00007f820c33e297 in morkStdioFile::CloseStdio (this=0x7f81d398eda0, ev=
    0x7f81d33d9b00)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkFile.cpp:844
#5  0x00007f820c33e31b in morkStdioFile::CloseStdioFile (this=0x7f81d398eda0, 
    ev=0x7f81d33d9b00)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkFile.cpp:381
#6  0x00007f820c33e36c in morkStdioFile::~morkStdioFile (this=0x7f81d398eda0, 
    __in_chrg=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkFile.cpp:368
#7  0x00007f820c33e391 in morkStdioFile::~morkStdioFile (this=0x7f81d398eda0, 
    __in_chrg=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkFile.cpp:370
---Type <return> to continue, or q <return> to quit---
#8  0x00007f820c33ffc4 in morkObject::Release (this=0xe5e5e5e5e5e5e5e5)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkObject.cpp:35
#9  0x00007f820c34856a in morkStore::CloseStore (this=0x7f81dc5c6000, ev=
    0x7f81d33d9b00)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkStore.cpp:234
#10 0x00007f820c3485e7 in morkStore::CloseMorkNode (this=0x7f81dc5c6000, ev=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkStore.cpp:109
#11 0x00007f820c348621 in morkStore::~morkStore (this=0x7f81dc5c6000, 
    __in_chrg=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkStore.cpp:138
#12 0x00007f820c348743 in morkStore::~morkStore (this=0x7f81dc5c6000, 
    __in_chrg=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkStore.cpp:150
#13 0x00007f820c33ffc4 in morkObject::Release (this=0xe5e5e5e5e5e5e5e5)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkObject.cpp:35
#14 0x00007f820c451295 in nsMsgDatabase::~nsMsgDatabase (this=0x7f81d28580c0, 
    __in_chrg=<value optimized out>)
---Type <return> to continue, or q <return> to quit---
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/db/msgdb/src/nsMsgDatabase.cpp:1164
#15 0x00007f820c445cdd in nsImapMailDatabase::~nsImapMailDatabase (this=
    0x7f81d28580c0, __in_chrg=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/db/msgdb/src/nsImapMailDatabase.cpp:23
#16 0x00007f820c4478ef in nsMsgDatabase::Release (this=0xe5e5e5e5e5e5e5e5)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/db/msgdb/src/nsMsgDatabase.cpp:1174
#17 0x00007f820c3e0dd8 in operator= (this=0x7f81dce47800, aMsgDatabase=0x0)
    at ../../../dist/include/nsCOMPtr.h:578
#18 nsMsgDBFolder::SetMsgDatabase (this=0x7f81dce47800, aMsgDatabase=0x0)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/base/util/nsMsgDBFolder.cpp:962
#19 0x00007f820c47271d in nsImapIncomingServer::OnStopRunningUrl (this=
    0x7f81f13c0430, url=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/imap/src/nsImapIncomingServer.cpp:2405
#20 0x00007f820c3ef141 in nsMsgMailNewsUrl::SetUrlState (this=0x7f81d3489608, 
    aRunningUrl=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/base/util/nsMsgMailNewsUrl.cpp:97
#21 0x00007f820c487590 in nsImapMailFolder::SetUrlState (this=0x7f81dce47800, 
---Type <return> to continue, or q <return> to quit---
    aProtocol=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/imap/src/nsImapMailFolder.cpp:6886
#22 0x00007f820c4c38fe in (anonymous namespace)::SyncRunnable5<nsIImapMailFolderSink, nsIImapProtocol*, nsIMsgMailNewsUrl*, bool, bool, nsresult>::Run (this=
    0x7f81d2644270)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/imap/src/nsSyncRunnableHelpers.cpp:250
#23 0x00007f820c59f6bd in nsThread::ProcessNextEvent (this=0x7f8210751160, 
    aMayWait=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/xpcom/threads/nsThread.cpp:972
#24 0x00007f820c5b8515 in NS_ProcessNextEvent (aThread=<value optimized out>, 
    aMayWait=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/xpcom/glue/nsThreadUtils.cpp:297
#25 0x00007f820c78497a in mozilla::ipc::MessagePump::Run (this=0x7f8204a7ff40, 
    aDelegate=0x7f8204a74360)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/ipc/glue/MessagePump.cpp:95
#26 0x00007f820c771571 in RunHandler (this=0x7f8204a74360)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/ipc/chromium/src/base/message_loop.cc:227
---Type <return> to continue, or q <return> to quit---
#27 MessageLoop::Run (this=0x7f8204a74360)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/ipc/chromium/src/base/message_loop.cc:201
#28 0x00007f820d6a98df in nsBaseAppShell::Run (this=0x7f81fed936e0)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/widget/nsBaseAppShell.cpp:156
#29 0x00007f820dc1d284 in nsAppStartup::Run (this=0x7f81fed75b50)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/toolkit/components/startup/nsAppStartup.cpp:281
#30 0x00007f820dc4e80e in XREMain::XRE_mainRun (this=0x7ffd7604d2f8)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/toolkit/xre/nsAppRunner.cpp:4285
#31 0x00007f820dc4eab1 in XREMain::XRE_main (this=0x7ffd7604d2f8, argc=1, argv=Unhandled dwarf expression opcode 0xf3

)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/toolkit/xre/nsAppRunner.cpp:4382
#32 0x00007f820dc4ecf2 in XRE_main (argc=1, argv=0x7ffd7604e7c8, aAppData=
    0x7ffd7604d4d8, aFlags=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/toolkit/xre/nsAppRunner.cpp:4484
#33 0x0000000000404b7f in do_main (argc=1, argv=0x7ffd7604e7c8, xreDirectory=
    0x7f82107579c0)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mail/app---Type <return> to continue, or q <return> to quit---
/nsMailApp.cpp:195
#34 0x000000000040430d in main (argc=1, argv=0x7ffd7604e7c8)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mail/app/nsMailApp.cpp:332

Comment 2 Götz Waschk 2016-09-12 07:44:26 UTC
Another crash:
Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 0x7ffff7fc6720 (LWP 4176)]
0x000000370c268be5 in _IO_seekoff_unlocked () from /lib64/libc.so.6
(gdb) bt
#0  0x000000370c268be5 in _IO_seekoff_unlocked () from /lib64/libc.so.6
#1  0x000000370c267745 in ftell () from /lib64/libc.so.6
#2  0x00007ffff39ebc2a in morkStdioFile::Length (this=0x7fffb943ecf0, ev=
    0x7fffb955ce80)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkFile.cpp:539
#3  0x00007ffff39eb69a in morkFile::Eof (this=0x7fffb943ecf0, mev=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkFile.cpp:266
#4  0x00007ffff39f4308 in morkStore::DoPreferLargeOverCompressCommit (this=
    0x7fffb8c5dc00, ev=0x7fffb955ce80)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkStore.cpp:262
#5  0x00007ffff39f622b in morkStore::LargeCommit (this=0x7fffb94ff000, mev=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/db/mork/src/morkStore.cpp:2190
#6  0x00007ffff3af627b in nsMsgDatabase::Commit (this=0x7fffbc76a410, 
    commitType=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/db/msgdb/src/nsMsgDatabase.cpp:1538
#7  0x00007ffff3b3d422 in nsImapMailFolder::MarkMessagesRead (this=
    0x7fffc34c9800, messages=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews---Type <return> to continue, or q <return> to quit---
/imap/src/nsImapMailFolder.cpp:1877
#8  0x00007ffff3a559e2 in nsMsgDBView::ApplyCommandToIndices (this=
    0x7fffb8c63800, command=0, indices=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/base/src/nsMsgDBView.cpp:3048
#9  0x00007ffff3a54222 in nsMsgDBView::DoCommand (this=0x7fffb8c63800, command=
    0)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/base/src/nsMsgDBView.cpp:2613
#10 0x00007ffff3a6ee71 in nsMsgQuickSearchDBView::DoCommand (this=
    0x7fffb8c63800, aCommand=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mailnews/base/src/nsMsgQuickSearchDBView.cpp:115
#11 0x00007ffff3c550be in NS_InvokeByIndex (that=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/xpcom/reflect/xptcall/md/unix/xptcinvoke_x86_64_unix.cpp:176
#12 0x00007ffff403882e in Invoke (ccx=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/xpconnect/src/XPCWrappedNative.cpp:2097
#13 Call (ccx=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/xpconnect/src/XPCWrappedNative.cpp:1414
#14 XPCWrappedNative::CallMethod (ccx=Unhandled dwarf expression opcode 0xf3
)
---Type <return> to continue, or q <return> to quit---
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/xpconnect/src/XPCWrappedNative.cpp:1381
#15 0x00007ffff403e1c6 in XPC_WN_CallMethod (cx=0x7fffd8a5a000, argc=1, vp=
    0x7fffe643e308)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/xpconnect/src/XPCWrappedNativeJSOps.cpp:1115
#16 0x00007ffff5a3648b in CallJSNative (cx=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/jscntxtinlines.h:240
#17 js::Invoke (cx=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/vm/Interpreter.cpp:444
#18 0x00007ffff5a28a10 in Interpret (cx=0x7fffd8a5a000, state=...)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/vm/Interpreter.cpp:2766
#19 0x00007ffff5a3615d in js::RunScript (cx=0x7fffd8a5a000, state=...)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/vm/Interpreter.cpp:391
#20 0x00007ffff5a363ed in js::Invoke (cx=0x7fffd8a5a000, args=..., construct=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/vm/Interpreter.cpp:462
#21 0x00007ffff591b5a4 in js::fun_call (cx=0x7fffd8a5a000, argc=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/---Type <return> to continue, or q <return> to quit---
js/src/jsfun.cpp:1192
#22 0x00007ffff5a3648b in CallJSNative (cx=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/jscntxtinlines.h:240
#23 js::Invoke (cx=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/vm/Interpreter.cpp:444
#24 0x00007ffff5a36c69 in js::Invoke (cx=0x7fffd8a5a000, thisv=..., fval=..., 
    argc=3, argv=Unhandled dwarf expression opcode 0xf3
)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/vm/Interpreter.cpp:496
#25 0x00007ffff5745d2f in js::jit::DoCallFallback (cx=0x7fffd8a5a000, frame=
    0x7fffffff6628, stub_=0x7fffca3193c8, argc=3, vp=0x7fffffff6590, 
    res=<value optimized out>)
    at /tmp/waschk/rpmbuild/BUILD/thunderbird-45.3.0/thunderbird-45.3.0/mozilla/js/src/jit/BaselineIC.cpp:6162
#26 0x00007fffec25a280 in ?? ()
#27 0x00007fffffff6470 in ?? ()
#28 0x00007fffffff6548 in ?? ()
#29 0x00007ffff7c56fc0 in js::jit::CallElementInfo ()
   from /usr/lib64/thunderbird/libxul.so
#30 0xfff9000000000000 in ?? ()
#31 0x00007ffff7c56440 in js::jit::DoSpreadCallFallbackInfo ()
---Type <return> to continue, or q <return> to quit---
   from /usr/lib64/thunderbird/libxul.so
#32 0x00007fffe66586a0 in ?? ()
#33 0x00007fffe911d823 in ?? ()
#34 0x0000000000000b02 in ?? ()
#35 0x00007fffffff6628 in ?? ()
#36 0x00007fffca3193c8 in ?? ()
#37 0x0000000000000003 in ?? ()
#38 0x00007fffffff6590 in ?? ()
#39 0xfffc7fffd86111c0 in ?? ()
#40 0xfffc7fffd32778c0 in ?? ()
#41 0xfffc7fffd86db7e0 in ?? ()
#42 0xfffaffffd8689658 in ?? ()
#43 0xfffc7fffc691cf40 in ?? ()
#44 0x00007fffffff6668 in ?? ()
#45 0x00007fffca3193c8 in ?? ()
#46 0x00007fffe0f2a535 in ?? ()
#47 0x0000000000001301 in ?? ()
#48 0xfffc7fffc691cf40 in ?? ()
#49 0xfffaffffd8689658 in ?? ()
#50 0xfffc7fffd86db7e0 in ?? ()
#51 0xfffc7fffd32778c0 in ?? ()
#52 0xfffc7fffd86111c0 in ?? ()
#53 0xfffb800000000000 in ?? ()
---Type <return> to continue, or q <return> to quit---
#54 0xfffc7fffd2e78940 in ?? ()
#55 0xfffc7fffd32778c0 in ?? ()
#56 0xfffc7fffc691cf40 in ?? ()
#57 0xfffc7fffcfa57c40 in ?? ()
#58 0x00007fffffff6790 in ?? ()
#59 0x00007fffd40534c0 in ?? ()
#60 0x00007fff00000098 in ?? ()
#61 0x00007fffd860f070 in ?? ()
#62 0x0000000000000008 in ?? ()
#63 0x4164940000000000 in ?? ()
#64 0x00007fffd8a5a018 in ?? ()
#65 0x00000000ffff6b40 in ?? ()
#66 0x00007fffffff66d0 in ?? ()
#67 0x00007fffec25184f in ?? ()
#68 0x0000000000000404 in ?? ()
#69 0x00007fffcfa7b400 in ?? ()
#70 0x0000000000000001 in ?? ()
#71 0xfffc7fffcfa57c40 in ?? ()
#72 0xfffaffffd8689658 in ?? ()
#73 0x00007fffffff6898 in ?? ()
#74 0x0000000000000001 in ?? ()
#75 0x00007fffec251710 in ?? ()
#76 0x00007fffffff6700 in ?? ()
---Type <return> to continue, or q <return> to quit---
#77 0x0000000000000000 in ?? ()

Comment 3 Götz Waschk 2016-09-22 07:47:03 UTC
Added upstream bug as it also crashes with Mozilla provided build.

Comment 4 Jan Kurik 2017-12-06 10:33:43 UTC
Red Hat Enterprise Linux 6 is in the Production 3 Phase. During the Production 3 Phase, Critical impact Security Advisories (RHSAs) and selected Urgent Priority Bug Fix Advisories (RHBAs) may be released as they become available.

The official life cycle policy can be reviewed here:

http://redhat.com/rhel/lifecycle

This issue does not meet the inclusion criteria for the Production 3 Phase and will be marked as CLOSED/WONTFIX. If this remains a critical requirement, please contact Red Hat Customer Support to request a re-evaluation of the issue, citing a clear business justification. Note that a strong business justification will be required for re-evaluation. Red Hat Customer Support can be contacted via the Red Hat Customer Portal at the following URL:

https://access.redhat.com/