Bug 1376820

Summary: Enterprise certificate doesn't work
Product: [Fedora] Fedora Reporter: Sylvia Sánchez <LailahFSF>
Component: NetworkManagerAssignee: Lubomir Rintel <lkundrak>
Status: CLOSED INSUFFICIENT_DATA QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: high Docs Contact:
Priority: unspecified    
Version: 24CC: dcbw, fgiudici, LailahFSF, lkundrak, psimerda, thaller
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2016-10-03 13:20:54 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Sylvia Sánchez 2016-09-16 13:44:15 UTC 
Description of problem:
Trying to connect to a network that uses enterprise certificate doesn't work. It doesn't even prompt to ask for password, CA, etc. 

Version-Release number of selected component (if applicable):
I don't know the Network Manager version.  It's Cinnamon Spin 24.


How reproducible:
Trying to connect to a wifi hotspot that requires enterprise certificates.

Steps to Reproduce:
1. Connect to a hotspot that uses enterprise certificate.
2. Wait.
3. Wait.

Actual results:
Nothing. It doesn't prompt nor give error message, nothing.  Just stay there, apparently connecting.  It doesn't show anything in console. 

Expected results:
Network Manager prompting to ask for user, password, etc., and then if all the info is correct, proceed to connect.

Additional info: 
Two laptops with Fedora Workstation 24 (different hardware), and another laptop with Manjaro (same hardware) connect perfectly.
Comment 1 Thomas Haller 2016-09-18 19:46:50 UTC 
do you have nm-applet running? Or any application that can ask you for the passwords (for example Gnome3's gnome-shell or KDE's plasma-nm).

Otherwise, please attach a logfile of NetworkManager. Thanks
Comment 2 Sylvia Sánchez 2016-09-19 05:49:46 UTC 
Yes, it has nm-applet running. Actually, we tried stopping it and re running it but it didn't work either. 
It's not Gnome or KDE, as I stated in the beginning is Cinnamon.
Comment 3 Thomas Haller 2016-09-19 07:28:19 UTC 
please reproduce the problem and attach the full logfile of NetworkManager with level=TRACE enabled. See https://cgit.freedesktop.org/NetworkManager/NetworkManager/plain/contrib/fedora/rpm/NetworkManager.conf?id=c90ec2d8c8a12b44c908bf7f80b23059c29f68fa

Thanks
Comment 4 Sylvia Sánchez 2016-10-03 12:10:19 UTC 
I'm sorry I'm unable to reproduce the problem because it's not my laptop, it's a friend's laptop; it's not with me anymore.
Comment 5 Thomas Haller 2016-10-03 13:20:54 UTC 
Closing BZ, at least for now.

If it happens again, please reopen.

thanks.