Bug 1378992

Summary: CFME doesn't pick up blank vCenter folders
Product: Red Hat CloudForms Management Engine Reporter: Colin Arnott <carnott>
Component: ProvidersAssignee: Adam Grare <agrare>
Status: CLOSED NOTABUG QA Contact: Leo Khomenko <lkhomenk>
Severity: medium Docs Contact:
Priority: medium    
Version: 5.6.0CC: agrare, benglish, greartes, jfrey, jhardy, jocarter, obarenbo
Target Milestone: GA   
Target Release: 5.7.0   
Hardware: x86_64   
OS: Linux   
Whiteboard: vmware:provision
Fixed In Version: Doc Type: If docs needed, set a value
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Clone Of: Environment:
Last Closed: 2016-10-04 16:50:28 UTC Type: Bug
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: VMware Target Upstream Version:

Description Colin Arnott 2016-09-23 19:58:12 UTC 
Description of problem:
If there is a folder in vCenter that does not contain any VMs, CFME will not pick up or display that folder. We have a process that creates new folders if a folder does not exist, however CFME does not see this folder because there is nothing in it. This prevents us from placing VMs in that new folder. We expect CFME to pick up that folder and allow us to place VMs in it.

Version-Release number of selected component (if applicable):
cfme-5.6.1.2

How reproducible:
this vmware environment

Steps to Reproduce:
1) Folder ABCD doesn't exist
2) user creates folder ABCD
3) Folder ABCD is physically created in VMware (and can be seen right away)


Actual results:
Folder cannot be seen in CloudForms

Expected results:
I should be able to see folders empty or not

Additional info:
I attempted to reproduce this with vmware 5.1 and cfme-5.6.1.2, but was unable; not sure what version of vmware this env uses: version is pending.
Comment 2 Adam Grare 2016-09-26 17:05:06 UTC 
I also attempted to reproduce this but was unable to.
After creating a new folder a CreateFolder event was emitted and a full refresh was started.

After this refresh completed I checked the DB and a record for the new folder existed.  The folder was also visible in the VMs & Templates view (/ems_infra/1?display=ems_folders&vat=true).

The only page I didn't see the folder was the tree view on the vm explorer (I presume because there were no VMs in it).

Can we confirm they waited for a full refresh to complete?  If after a full refresh the folder doesn't exist we should collect some logs to find out what could be wrong.
Comment 5 Adam Grare 2016-10-04 16:50:28 UTC 
Closing since the empty folder was confirmed to be picked up by inventory refresh.