| Summary: | Ordering a Hyper-V service catalog is failed with JSON error | ||||||
|---|---|---|---|---|---|---|---|
| Product: | Red Hat CloudForms Management Engine | Reporter: | Saif Ali <saali> | ||||
| Component: | Providers | Assignee: | Bronagh Sorota <bsorota> | ||||
| Status: | CLOSED NOTABUG | QA Contact: | Shveta <sshveta> | ||||
| Severity: | high | Docs Contact: | |||||
| Priority: | high | ||||||
| Version: | 5.6.0 | CC: | cpelland, dajohnso, gblomqui, jfrey, jhardy, jocarter, myoder, obarenbo, saali | ||||
| Target Milestone: | GA | ||||||
| Target Release: | cfme-future | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | hyperv:service:catalog | ||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2016-11-21 18:57:23 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Attachments: |
|
||||||
The provisioning fail on 5.6.2.2 release as well. Steps to reproduce the issue Here is what I'm doing to deploy this template from Hyper-V. I have Hyper-V environment added as a Infrastructure provider and a template available from Hyper-V. I added this under service catalog with the below configuration Catalog: SelfService Dialog: VMware - CatalogItem Provisioning Entry Point State Machine (NS/Cls/Inst): /Service/Provisioning/StateMachines/ServiceProvision_Template/CatalogItemInitialization Above provisioning entry point comes from ManageIQ domain. Saif Are you using the VMware CatalogItem or was that a typo? Bronagh Hi Saif, I noticed the following error in the logs: "VMM cannot find the device or this device is not valid <snip> for a boot device. (Error ID: 23352, Detailed Error: ) <snip> Make sure you specify a valid device as a boot device." There is a KB article on Microsoft's website that provides more information on this error: https://support.microsoft.com/en-us/kb/2955362 It seems that the VM is created but first start up fails because the boot order is incorrectly configured. I recommend that the customer follows the steps defined in the above KB article to see if it resolves the issue. Regards, Bronagh Hi Josh, Do you recommend this BZ be set to CLOSED/NOTABUG? Bronagh Saif, please reopen if the recommendation in comment #7 does not solve the problem. |
Created attachment 1212268 [details] EVM Logs Description of problem: When I tried to deploy Hyper-V service catalog item, it failed with an error "Message: [JSON::ParserError]: A JSON text must at least contain two octets!" Looks like some parse error. Version-Release number of selected component (if applicable): 5.6.2.1-20160922130607_92d5b5e How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info: