Bug 1387522

Summary: RHEL 7.3 Beta - installation as VMware guest - mouse not work
Product: Red Hat Enterprise Linux 7 Reporter: Roberto Freguia <roberto.freguia>
Component: open-vm-toolsAssignee: Ravindra Kumar <ravindrakumar>
Status: CLOSED DUPLICATE QA Contact: Virtualization Bugs <virt-bugs>
Severity: urgent Docs Contact:
Priority: unspecified    
Version: 7.3CC: boyang, ravindrakumar, rjones, roberto.freguia, yacao
Target Milestone: rc   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
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Last Closed: 2016-10-24 14:55:46 UTC Type: Bug
Regression: --- Mount Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Roberto Freguia 2016-10-21 07:45:10 UTC
Description of problem:
Hi,
I have two virtualized infrastructure with VMware version 5.5 and version 6.0 and try to install a RHEL 7.3 beta as guest OS, but when anaconda start i cannot select by click any option, but i can move a scrollbar with mouse slowly.
I have completed a installation process by keyboard but when system start, the mouse doesn't work.
i have installed in the past many VMs whit RHEL 7.2 succesfully.

thank in advance

Roberto Freguia


Version-Release number of selected component (if applicable):
RHEL 7.3 Beta 1


How reproducible:
Try install as Guest in VMware version 5.5 and 6.0

Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:


Additional info:

Comment 1 Richard W.M. Jones 2016-10-21 08:09:22 UTC
During theinstallation, can you switch to the console
(Ctrl + Alt + F2) and check:

(1) Which version of open-vm-tools is installed?

(2) Is vmtoold running?

Comment 2 Richard W.M. Jones 2016-10-21 08:09:51 UTC
That should be 'vmtoolsd'.

Comment 4 Bo Yang 2016-10-24 05:52:52 UTC
Please check BZ1331578 and BZ1354636, patches have fixed this issue, and will be in the release version build.

Comment 5 Roberto Freguia 2016-10-24 09:22:58 UTC
Hi I cannot view a internal bug

https://bugzilla.redhat.com/show_bug.cgi?id=1331578

and

https://bugzilla.redhat.com/show_bug.cgi?id=1354636

tanks

Roberto

Comment 6 Richard W.M. Jones 2016-10-24 12:40:51 UTC
Bug 1331578 claims this is fixed in kernel-3.10.0-485.el7
and bug 1354636 says an additional fix went into
xorg-x11-drv-vmmouse-13.0.0-12.el7

So in addition to the information requested in comment 1,
please supply the version of kernel and xorg-x11-drv-vmmouse.

Comment 7 Roberto Freguia 2016-10-24 13:26:12 UTC
Ok, Richard
package are that supplied with RHEL 7.3 beta 1 iso:
- open-vm-tools
[root@localhost ~]# rpm -qa |grep open-vm-tools
open-vm-tools-desktop-10.0.5-2.el7.x86_64
open-vm-tools-10.0.5-2.el7.x86_64
[root@localhost ~]#

- kernel
[root@localhost ~]# rpm -qa |grep kernel
kernel-tools-libs-3.10.0-493.el7.x86_64
kernel-tools-3.10.0-493.el7.x86_64
kernel-headers-3.10.0-493.el7.x86_64
kernel-devel-3.10.0-493.el7.x86_64
kernel-3.10.0-493.el7.x86_64
abrt-addon-kerneloops-2.1.11-42.el7.x86_64
[root@localhost ~]#

- xorg-x11-drv-vmmouse
[root@localhost ~]# rpm -qa |grep vmmouse
xorg-x11-drv-vmmouse-13.0.0-11.el7.x86_64
[root@localhost ~]#

vmtoolsd is starting and running
[root@localhost ~]# systemctl status vmtoolsd.service
● vmtoolsd.service - Service for virtual machines hosted on VMware
   Loaded: loaded (/usr/lib/systemd/system/vmtoolsd.service; enabled; vendor preset: enabled)
   Active: active (running) since ven 2016-10-21 18:01:48 CEST; 2 days ago
     Docs: http://github.com/vmware/open-vm-tools
 Main PID: 628 (vmtoolsd)
   CGroup: /system.slice/vmtoolsd.service
           └─628 /usr/bin/vmtoolsd

ott 21 18:01:48 localhost.localdomain systemd[1]: Started Service for virtual machines hosted on VMware.
ott 21 18:01:48 localhost.localdomain systemd[1]: Starting Service for virtual machines hosted on VMware...
[root@localhost ~]#

thanks

Roberto

Comment 8 Richard W.M. Jones 2016-10-24 13:57:47 UTC
I have placed the new xorg-x11-drv-vmmouse package which is
supposed to fix this here:

http://oirase.annexia.org/tmp/bz1387522-vmmouse/

If that fixes the problem then we can mark this bug as a duplicate
of bug 1354636.

If that doesn't fix the bug I don't know what to suggest.  We'll
need to ask the bug assignee to take a look.

Comment 9 Roberto Freguia 2016-10-24 14:34:37 UTC
Thanks Richard
now i can use a gui on installed RHEL 7.3 Beta system, can I load a vmmouse diver into anaconda when install it?

Roberto

Comment 10 Richard W.M. Jones 2016-10-24 14:55:46 UTC
I think the answer to that is no.  However RHEL 7.3 will
be released in a matter of days, and the updated vmmouse
package should be included in the new spin of the install CD.

*** This bug has been marked as a duplicate of bug 1354636 ***

Comment 11 Ravindra Kumar 2016-10-24 18:11:12 UTC
FWIW, vmtoolsd is not related to mouse function. It is the vmmouse driver. Thanks Rich for providing the fixed driver for this issue.

Rich, I think this bug should be assigned to the same group that owns bug 1354636?

Comment 12 Richard W.M. Jones 2016-10-25 07:42:03 UTC
Thanks for clarifying which bit does what.

The groups on this bug are fine.