Bug 1393551

Summary:

After Upgrade to 7.3 satellite server will not shutdown without hard reset

Product:

Red Hat Satellite

Reporter:

Devon <dshumake>

Component:

Compute Resources - VMWare

Assignee:

Chris Roberts <chrobert>

Status:

CLOSED WORKSFORME

QA Contact:

Katello QA List <katello-qa-list>

Severity:

urgent

Docs Contact:

Priority:

high

Version:

6.2.0

CC:

ailan, bbuckingham, bkearney, cavery, chrobert, dshumake, jen, oshtaier, satellite6-bugs

Target Milestone:

Unspecified

Keywords:

Triaged

Target Release:

Unused

Hardware:

Unspecified

OS:

Linux

Whiteboard:

Fixed In Version:

Doc Type:

If docs needed, set a value

Doc Text:

Story Points:

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Clone Of:

Environment:

Last Closed:

2017-01-19 20:15:02 UTC

Type:

Bug

Regression:

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Mount Type:

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Documentation:

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CRM:

Verified Versions:

Category:

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oVirt Team:

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RHEL 7.3 requirements from Atomic Host:

Cloudforms Team:

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Target Upstream Version:

Attachments:

Description	Flags
server shutting down	none
booting into new kernel	none
server up and running	none
services running ok after reboot	none
hammer ping showing ok	none

Description Devon 2016-11-09 20:26:34 UTC

Description of problem:

After Upgrade to 7.3 satellite server will not shutdown without hard reset.


Version-Release number of selected component (if applicable):

Rhel 7.3

How reproducible:

Every time

Steps to Reproduce:
1.Boot into 7.3 kernel with Satellite server.
2.Attempt to reboot.
3.Black screen and kicks users off but never fully shuts down or reboots.

Actual results:

Hangs on shutdown

Expected results:

Shutdown and reboot normally

Additional info:

System has Debug repos enabled

Comment 2 Prarit Bhargava 2016-11-10 13:55:30 UTC

Devon, can you attach an sosreport from the system?  If that is too large can you attach the output of dmesg and dmidecode?  I would like to see if we have a similar system at Red Hat that I can reproduce on.

Thanks,

P.

Comment 7 Devon 2016-11-17 18:21:37 UTC

Hello Amnon, yes this is a Rhel Satellite server running on a VMWare client. What other information would you be looking for? I know his other 7.3 machines work perfectly fine and that only his Satellite is experiencing this issue.

Thanks,
Devon

Comment 16 Chris Roberts 2017-01-19 20:10:22 UTC

Created attachment 1242574 [details]
server shutting down

I did see the server take a little bit to shutdown but that is normal waiting for services, as my satellite on kvm did the same thing.

Comment 17 Chris Roberts 2017-01-19 20:11:37 UTC

Created attachment 1242575 [details]
booting into new kernel

Server fully updated to 7.3 and booting into its new kernel.

Comment 18 Chris Roberts 2017-01-19 20:12:09 UTC

Created attachment 1242576 [details]
server up and running

server running after yum update to 7.3 and rebooted.

Comment 19 Chris Roberts 2017-01-19 20:13:04 UTC

Created attachment 1242577 [details]
services running ok after reboot

services running ok after reboot

Comment 20 Chris Roberts 2017-01-19 20:13:22 UTC

Created attachment 1242578 [details]
hammer ping showing ok

hammer ping showing ok

Comment 21 Chris Roberts 2017-01-19 20:15:02 UTC

I tested this on VMware 6.5 and tried 2 different vms both snapshotted and x2 on each one and was unable to reproduce the issue. I am going to say something is going on with the VM itself or the customers VMware env.

I am closing this with works for me.

- Chris Roberts

Comment 22 Chris Roberts 2017-01-19 20:16:29 UTC

If the VM hangs again I would initiate a vmcore for the SBR-Kernel group to look into.