| Summary: | [RFE] "abrt-cli report" to have an option to upload the report to an existing support case | ||
|---|---|---|---|
| Product: | Red Hat Enterprise Linux 7 | Reporter: | Pavel Moravec <pmoravec> |
| Component: | abrt | Assignee: | abrt <abrt-devel-list> |
| Status: | CLOSED ERRATA | QA Contact: | Martin Kyral <mkyral> |
| Severity: | medium | Docs Contact: | |
| Priority: | medium | ||
| Version: | 7.3 | CC: | cww, jberan, jkejda, jualvare, lmiksik, mhabrnal, mkutlak, mkyral, salmy, vanhoof |
| Target Milestone: | rc | Keywords: | EasyFix, FutureFeature |
| Target Release: | --- | Flags: | salmy:
needinfo?
(cww) salmy: needinfo? (vanhoof) salmy: needinfo? (jualvare) |
| Hardware: | All | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Enhancement | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2018-04-10 17:41:30 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Bug Depends On: | |||
| Bug Blocks: | 1420851, 1473612, 1474754 | ||
|
Description
Pavel Moravec
2016-11-15 15:42:35 UTC
Good point. Attaching data to an existing customer case is possible even now and it is offered to our customers on RHEL-6. The problem is that the feature is not easily discoverable on RHEL-7. In fact abrt-cli does not implement any reporting feature but abrt-cli asks libreport to list all possible reporting workflows. A reporting wofklow then executes libreport reporting tools such as reporter-rhtsupport which is used to create customer cases from ABRT problems. And reporter-rhtsupport implements attaching ABRT problem data to an existing custome case: reporter-rhtsupport -t We just need to add a new reporting workflow which will appear in the output of 'abrt-cli report ID': <snip> 1 Submit anonymous crash report Submit anonymous crash report - I do not want to be contacted by Red Hat Support 2 Ask Red Hat Support for help Create new Red Hat Support case - I would like to be contacted by Red Hat Support Select a workflow to run: </snip> The new entry would look like the following: <snip> 3 Provide Red Hat Support with crash details Attach crash data to an existing support case </snip> We must ask GSS/CEE representatives for authorization of this feature and final wording. abrt-2.10.5-1.fc27 libreport-2.9.3-1.fc27 satyr-0.24-1.fc27 has been submitted as an update to Fedora 27. https://bodhi.fedoraproject.org/updates/FEDORA-2017-93746c426a abrt-2.10.5-1.fc27, libreport-2.9.3-1.fc27, satyr-0.24-1.fc27 has been pushed to the Fedora 27 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2017-93746c426a Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2018:0949 |