Bug 1402629

Summary: Touchpad jerky/freezes
Product: [Fedora] Fedora Reporter: Randy <derstazz>
Component: xorg-x11-drv-libinputAssignee: Peter Hutterer <peter.hutterer>
Status: CLOSED NOTABUG QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: high Docs Contact:
Priority: unspecified    
Version: 24CC: hdegoede, peter.hutterer
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Hardware: x86_64   
OS: Linux   
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Last Closed: 2016-12-18 21:00:34 UTC Type: Bug
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Description Randy 2016-12-08 01:34:20 UTC
Description of problem:  Touchpad jerky/freezes/jerky


Version-Release number of selected component (if applicable):  fc23, fc24 & fc25 (went back to fc24 for now) on a Dell latitude E5420.


How reproducible:  Happens always .. UNLESS .. ethernet cable is plugged in.  In which case, touchpad works fine.  (Dual-boot system; Boot on Windows & touchpad works fine.)


Steps to Reproduce:
1. Boot-up
2. Try to move cursor
3.

Actual results:  Cursor moves/freezes/moves (jerky)


Expected results:  Smooth movement in the direction requested


Additional info:  Since it works fine with cable connected to LAN, tried with just WiFi - still jerky.  Seems pretty strange to me that it works only when wired network.

Comment 1 Randy 2016-12-08 01:46:48 UTC
Also ... Because this laptop has one of those little "jpy-sticks" within the keypad, tried that as well.  It works just fine!

Comment 2 Randy 2016-12-08 01:47:44 UTC
Meant to say "JOY-stick"

Comment 3 Peter Hutterer 2016-12-08 02:37:22 UTC
weird. sounds like a hardware issue, I wonder if there's some earthing problem or something. Do you notice a difference whether you're on battery power or plugged in?

What's the evemu-describe of the touchpad and your dmesg? I wonder if windows is using a different protocol to drive it and that exposes the bug.

Also, when you run evemu-record, do you see the freezes happening in the log, i.e. no events scrolling past whenever the cursor freezes? If so, that further indicates a hw (or kernel) issue.

Are you under Wayland or Xorg? any difference between the two?

Comment 4 Randy 2016-12-08 02:56:35 UTC
Sorry - I don't even know what Wayland is.  But I've pretty much ruled-out h/w problem as I tried the Mint OS also, and like with Windows; no jerky/freeze touchpad.

Just now tried it (first time) on battery power.  Oh-wow ... weirder yet.  On battery power, no jerky/freeze.  Then, plugged external power back in and - zap, back to jerky/freeze.



On 12/07/2016 09:37 PM, bugzilla wrote:
> https://bugzilla.redhat.com/show_bug.cgi?id=1402629
>
>
>
> --- Comment #3 from Peter Hutterer <peter.hutterer> ---
> weird. sounds like a hardware issue, I wonder if there's some earthing problem
> or something. Do you notice a difference whether you're on battery power or
> plugged in?
>
> What's the evemu-describe of the touchpad and your dmesg? I wonder if windows
> is using a different protocol to drive it and that exposes the bug.
>
> Also, when you run evemu-record, do you see the freezes happening in the log,
> i.e. no events scrolling past whenever the cursor freezes? If so, that further
> indicates a hw (or kernel) issue.
>
> Are you under Wayland or Xorg? any difference between the two?
>

Comment 5 Randy 2016-12-08 13:48:28 UTC
I am now convinced this is a hardware problem.  Tried a different (Dell) charger (19.5V, 4.62A) and all works well.  The other charger (that apparently caused the problem) is a Dell 19.5V, 3.5A.

Tried yet another (After market) charger (19.5V, 3.5A) and got a BIO warning on boot-up that it was a non-Dell and performance may be impaired.  Touchpad was jerky.

So, obviously, a 4.62A charger is a necessity!

I would close this bug if I knew how.  Sorry for taking up your time.  Maybe this will help someone else.

Comment 6 Peter Hutterer 2016-12-18 21:00:34 UTC
No worries, thanks for reporting back.