Bug 1411217
Summary: | Printing to HP LaserJet M402dn results in stopped jobs | ||||||||
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Product: | [Fedora] Fedora | Reporter: | Aram Agajanian <agajan> | ||||||
Component: | hplip | Assignee: | Zdenek Dohnal <zdohnal> | ||||||
Status: | CLOSED NOTABUG | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||
Severity: | unspecified | Docs Contact: | |||||||
Priority: | unspecified | ||||||||
Version: | 25 | CC: | agajan, jpopelka, twaugh, zdohnal | ||||||
Target Milestone: | --- | ||||||||
Target Release: | --- | ||||||||
Hardware: | Unspecified | ||||||||
OS: | Unspecified | ||||||||
Whiteboard: | |||||||||
Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||
Doc Text: | Story Points: | --- | |||||||
Clone Of: | Environment: | ||||||||
Last Closed: | 2017-01-13 09:29:48 UTC | Type: | Bug | ||||||
Regression: | --- | Mount Type: | --- | ||||||
Documentation: | --- | CRM: | |||||||
Verified Versions: | Category: | --- | |||||||
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
Cloudforms Team: | --- | Target Upstream Version: | |||||||
Embargoed: | |||||||||
Attachments: |
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Hi Aram, thank you for contacting us. From that log I think the problem is in hplip plugin, which is curious if that printer does not need additional plugin. Would you mind sending output of 'hp-check' command? And can you try reinstall that printer with 'hp-setup -i' and 'hp-plugin' if it helps? Created attachment 1239306 [details]
Output of hp-check command
(In reply to Zdenek Dohnal from comment #1) > And can you try > reinstall that printer with 'hp-setup -i' and 'hp-plugin' if it helps? I ran the the 'hp-setup -i' command. It seems to have worked well. The test page looks good. I have also been able to print from evince. Let me know if there is something else that I should test involving 'hp-plugin'. If I understand comment #3 correctly, printer works after "hp-setup -i"? So would you mind if I close this bug or do you have any other issues? Closing this bug is fine with me. Thank you for the help! You are welcome, Aram. Have a nice day. |
Created attachment 1238572 [details] Output of the command "journalctl -u cups -e" with LogLevel debug in cupsd.conf Description of problem: I just set up my HP LaserJet M402dn printer using the Add a New Printer tool. I entered the IP address of the printer and then selected the option for HP-LaserJet-M402dn. There is then a notification that Additional Printer Drivers are required but the Software program can't find any. Note that I was able to use this printer in past versions of Fedora without installing additional drivers. I looked in the logs and found the following: Jan 09 01:45:53 pc01 cupsd[26681]: Set job-printer-state-message to "Processing page 1...", current level=INFO Jan 09 01:45:53 pc01 hpcups[26917]: prnt/hpcups/Hbpl1.cpp 52: Hbpl1 constructor : m_szLanguage = HBPL1 Jan 09 01:45:53 pc01 cupsd[26681]: prnt/hpcups/Hbpl1.cpp 52: Hbpl1 constructor : m_szLanguage = HBPL1STATE: +hplip.plugin-error Jan 09 01:45:53 pc01 cupsd[26681]: prnt/hpcups/HPCupsFilter.cpp 487: m_Job initialization failed with error = 48 Jan 09 01:45:53 pc01 cupsd[26681]: PID 26917 (/usr/lib/cups/filter/hpcups) stopped with status 1. Jan 09 01:45:53 pc01 cupsd[26681]: Hint: Try setting the LogLevel to "debug" to find out more. Version-Release number of selected component (if applicable): cups-filesystem-2.2.0-4.fc25.noarch cups-pk-helper-0.2.6-1.fc24.x86_64 cups-libs-2.2.0-4.fc25.x86_64 cups-2.2.0-4.fc25.x86_64 cups-filters-libs-1.10.0-3.fc25.x86_64 cups-client-2.2.0-4.fc25.x86_64 cups-filters-1.10.0-3.fc25.x86_64 hplip-3.16.11-3.fc25.x86_64 How reproducible: Happens every time Steps to Reproduce: 1. Add HP LaserJet M402dn printer using Add a New Printer tool 2. Print to the new printer Actual results: The print job has a status of Stopped and doesn't print out. Expected results: The print job should be printed by the printer.