Bug 1414803

Summary:

Attaching Custom Product subscription to the content Host is InActive

Product:

Red Hat Satellite

Reporter:

Jitendra Yejare <jyejare>

Component:

Candlepin

Assignee:

Barnaby Court <bcourt>

Status:

CLOSED NOTABUG

QA Contact:

Katello QA List <katello-qa-list>

Severity:

high

Docs Contact:

Priority:

unspecified

Version:

6.2.6

CC:

bbuckingham, jyejare

Target Milestone:

Unspecified

Keywords:

Triaged

Target Release:

Unused

Hardware:

Unspecified

OS:

Unspecified

Whiteboard:

Fixed In Version:

Doc Type:

If docs needed, set a value

Doc Text:

Story Points:

---

Clone Of:

Environment:

Last Closed:

2017-01-30 12:25:43 UTC

Type:

Bug

Regression:

---

Mount Type:

---

Documentation:

---

CRM:

Verified Versions:

Category:

---

oVirt Team:

---

RHEL 7.3 requirements from Atomic Host:

Cloudforms Team:

---

Target Upstream Version:

Embargoed:

Attachments:

Description	Flags
Capsule/Content-Host RHSM logs	none

Description Jitendra Yejare 2017-01-19 13:53:36 UTC

Description of problem:
Custom product subscription is not Active on attaching it to the Content Host and displayed as 'Subscription has not begun' in content host.

Version-Release number of selected component (if applicable):
Sat 6.1.11
Sat 6.2.6

How reproducible:
Always

Steps to Reproduce:
1. Prerequisites- Subscribe Content Host to the Satellite using AK.
2. Create a custom product, repo and sync some contents to it.
3. Add custom product, Publish and promote in CV which is used for Content Host registration in AK.
4. Add this product subscription to the AK which is used for content host registration.
5. Attach this product subscription to content host from Satellite.
6. Refresh subscriptions on content host.

Actual results:
The custom product subscription is shown as 'Subscription has not begun' and Inactive also not listed under yum repolist.

Expected results:
The custom product subscription has to be Active on attach to content Host and should be listed under yum repolist.

Additional Info:
This behavior is only seen in RHEL6 and not in RHEL7.

Comment 2 Barnaby Court 2017-01-19 19:56:49 UTC

Can you please attach the /var/log/rhsm/rhsm.log file from when you are trying to attach the custom product and are getting the 'Subscription has not begin' message. Having the detailed logging from subscription-manager will help to diagnose the issue. Also, please include the version of subscription-manager being used. Thanks

Comment 3 Jitendra Yejare 2017-01-20 14:17:27 UTC

Created attachment 1242823 [details]
Capsule/Content-Host RHSM logs

Comment 4 Jitendra Yejare 2017-01-20 14:18:30 UTC

Hi Barnaby,

Actually its Capsule where I am trying to attach the subscription from satellite.

I am attaching the rhsm logs from capsule.

Also the subscription-manager version is on capsule: 1.16.8-8.el6.x86_64

I sent you the Satellite and Capsule details through Email.

Comment 5 Barnaby Court 2017-01-20 18:19:34 UTC

I see about 5 hours of clock skew between the satellite server and the capsule. If the times are synchronized are you still seeing the problem? Since the starting time of the product in the candlepin server is 5 hours ahead of the time on the capsule I could easily see that preventing the capsule from pulling the content.

Comment 6 Jitendra Yejare 2017-01-30 12:25:43 UTC

@Barnaby,

This issue has been resolved after time is synced.

Closing this as not a bug.