Bug 1449766

Summary:	customers unable to access CFME thru UI due to chronic unpredictable termination of httpd service
Product:	Red Hat CloudForms Management Engine	Reporter:	Thomas Hennessy <thenness>
Component:	Appliance	Assignee:	Gregg Tanzillo <gtanzill>
Status:	CLOSED CURRENTRELEASE	QA Contact:	Tasos Papaioannou <tpapaioa>
Severity:	high	Docs Contact:
Priority:	high
Version:	5.7.0	CC:	abellott, cpelland, dclarizi, jdeubel, jhardy, jocarter, jrafanie, myoder, obarenbo, saali, sacpatil, simaishi, tachoi, tpapaioa
Target Milestone:	GA	Keywords:	TestOnly, ZStream
Target Release:	5.9.0
Hardware:	x86_64
OS:	Linux
Whiteboard:	appliance
Fixed In Version:	5.9.0.1	Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:
Clones:	1452350 1458946 (view as bug list)		Environment:
Last Closed:	2018-03-06 15:27:01 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1452350, 1458946

Description Thomas Hennessy 2017-05-10 15:38:26 UTC

Description of problem:Customer has repeatedly encountered the httpd service being stopped for no identifiable reason.  Thsi causes the UI workers to fail and leaves UI worker appliances essentially zombied.


Version-Release number of selected component (if applicable): 5.6.3.3


How reproducible: cause is unknown and is the reason for thsz BZ.  symptom should be recreate-able by terminating Apache server on UI appliance


Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:


Additional info:

Comment 2 Thomas Hennessy 2017-05-10 15:40:15 UTC

google drive is being prepared to provide most current logs provided by the customer.

Comment 5 Thomas Hennessy 2017-05-10 15:53:56 UTC

link below is the corrected shareable link to the folder "BZ 1448766 - SF 01724882" which contains all of the customer provided diagnostic materials
https://drive.google.com/drive/folders/0Bw3u5g60tmjud2FSbElwbDhOaTQ?usp=sharing

Comment 6 Gregg Tanzillo 2017-05-11 23:47:05 UTC

PR: https://github.com/ManageIQ/manageiq/pull/15078

Comment 7 CFME Bot 2017-05-12 13:42:01 UTC

New commit detected on ManageIQ/manageiq/master:
https://github.com/ManageIQ/manageiq/commit/5a8f28e32105e54c1b251142c4c105fb89bec7da

commit 5a8f28e32105e54c1b251142c4c105fb89bec7da
Author:     Gregg Tanzillo <gtanzill>
AuthorDate: Thu May 11 19:44:11 2017 -0400
Commit:     Gregg Tanzillo <gtanzill>
CommitDate: Thu May 11 19:44:11 2017 -0400

    Start Apache if roles were changed and it is needed by the current roles
    
    Fixes a bug that was introduced in da9523ee2168da89511c9260528c7bb243bfb777 when the Apache load balancer was made static.
    That removed the code that started Apache up after the role or worker count changed.
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1449766

 app/models/miq_server/environment_management.rb    | 4 ++++
 app/models/miq_server/worker_management/monitor.rb | 2 ++
 2 files changed, 6 insertions(+)

Comment 11 Tasos Papaioannou 2017-10-09 15:50:40 UTC

Verified on 5.9.0.1.